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  • Dell Support Assist Remediation on Windows 10

    Posted on WSpyz01windows Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Dell Support Assist Remediation on Windows 10

    • This topic has 6 replies, 4 voices, and was last updated 1 week ago.
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    • Author
      • #2283952 Reply
        AskWoody Lounger

        Hello – Dell Support Assist Remediation was giving me problems on my computer so I deleted it. Unfortunately it left behind over 16 gig of “snapshots” that I would like to delete to free up space on my computer? Any chance someone here could guide how to do that?  They of course of protected files.  Any ideas would be greatly appreciated.   PS — Dell won’t answer unless you pay them!

      • #2283958 Reply
        Da Boss

        An easy way, if it works:
        Logged in with an Administrator ID (not a Standare ID) right click on File Explorer and “Run as Administrator.” See if you can delete the files.

      • #2284718 Reply
        AskWoody Lounger

        Thanks for the help — unfortunately, that did not work.  I am going to try file assassin.  I would love to get some advice from Dell — but they won’t give you anything without charging you first.  Thanks again. I will let you know if file assassin works.

      • #2284719 Reply
        AskWoody MVP

        So… here is a link to a number of more complex ways to change permissions so you can delete the files, without using a third party app.

        Non-techy Win 10 Pro and Linux Mint experimenter

      • #2285397 Reply
        AskWoody Lounger

        Elly – Outstanding!  That did the trick.  Really appreciate the assistance.  — Ken

        1 user thanked author for this post.
      • #2285477 Reply
        AskWoody Lounger

        PS — after Elly post – I found myself in a precarious situation.  I did not realize that the folder contained over 104,000 files (many were 0 or 1 byte long) and to go through every file and change the permissions would have been impossible.  Luckily – I found another solution and wanted to post in case anyone finds themselves in this situation.  Here is the link to the solution:

        If you don’t want to go to the link — here is the solution:

        Initiate command prompt in windows 10 (with Run as administrator)

        cd / (offending folder)

        del /f /q /s *.* > nul   (the /f  switch forces the deletion of read-only files. KEY!  The /q switch enables quiet mode. The /s switch executes the command for all files in any folder inside the folder you’re trying to remove. Using *.* tells the del command to delete every file, and >nul disables the console output improving performance and speed.

        You then can cd to the parent and delete the offending folder or just quit and delete the folder in windows file explorer.  For 104,000 files this took about 45 seconds!

        Nice!  For and old DOS guy like me — this was a great solution!  Here to hoping it helps someone else.

        1 user thanked author for this post.
        • #2285490 Reply
          Paul T
          AskWoody MVP

          I wouldn’t use the “>nul” because I want to see if there are any issues with the command / files.

          cheers, Paul

          1 user thanked author for this post.
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