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  • Desktop Outlook appears to be showing emails in mobile view?

    Home » Forums » AskWoody support » Productivity software by function » MS Outlook and email programs » Desktop Outlook appears to be showing emails in mobile view?

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    #2404835

    Hi all,

    A few days ago my Outlook reading pane suddenly started showing emails in a strange way that looks like it should be the mobile view. The font is spaced out more, and the email content is in a single column with free open space on each side. This strange format also holds when I expand the email into it’s own window, however when I print the email, or send the email, the appropriate formatting is applied to it.
    To date I have done the following with no success:
    removed view, added view back
    verified the proper HTML/RT/PT formatting is correct and applied
    removed my profile and re-added it
    created a brand new profile
    removed outlook and re-installed
    ensured that I was in the “mouse mode” as opposed to “touch mode”
    opened in Safe Mode – which allows the emails in the reading pane to be in the correct format, but once I open it up not in safe mode, it reverts.
    updated , and then removed and re-added in all of the add-ons
    Any help would be greatly appreciated, I am at my wits end and desperate for solutions!
    Thank you to anyone who can help,
    Haven’t the foggiest

    • This topic was modified 1 month, 3 weeks ago by Susan Bradley.
    • This topic was modified 1 month, 3 weeks ago by Susan Bradley. Reason: Removed funky html
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