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  • Display problem w Outlook 2010 on hi-dpi machine

    Posted on bmeacham Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Questions: Microsoft Office Display problem w Outlook 2010 on hi-dpi machine

    This topic contains 2 replies, has 2 voices, and was last updated by  bmeacham 5 months, 3 weeks ago.

    • Author
    • #1856312 Reply

      AskWoody Plus

      I am running Outlook 2010 as part of Office 2010 on Windows 10 Home on a hi-dpi machine, a Dell XPS 13 9343 with a native resolution of 3200 x 1800. I have set the screen resolution to 1366 x 768 in order to maintain compatibility with an external monitor running at 1920 x 1080. I can keep the scale at 100% on both monitors and easily move windows between them.  It all works fine except in Outlook 2010.  Many, but not all, of the graphics embedded in emails do not display. Instead Outlook shows the message “The linked image cannot be displayed.”  I did not have this problem when I set the screen resolution higher, but I had other problems when I tried to move windows from one monitor to the other.

      My question is this: Will a newer version of Outlook fix the problem?

    • #1856778 Reply

      AskWoody Lounger

      Are you sure the difference isn’t between embedded and linked images?

      Because that’s a significant difference and a newer version of Outlook isn’t expected to change that much. (If anything, security updates may result in Outlook displaying less of the linked content… linked images are various kinds of insecure, always.)

      That said, new versions of Outlook are supposed to have better hi-dpi support, yes. At least some of that is in Click-to-Run versions only I believe. (Some 2016, all 2019, 365 subscriptions.)

      Oh and multiple monitors with different scaling… just is very different between various builds of Windows 10, so it’d be useful to specify the exact version … and graphics drivers too. (In some versions, moving a “simple” application window multiple times between screens with the same resolution but different scaling factors caused gradual permanent scaling changes in the window…)

      • #1857109 Reply

        AskWoody Plus

        I don’t think the the difference is between embedded and linked images. I can forward an email in which the graphics do not appear to another email account and view it in the Windows 10 Mail app, and the graphics appear just fine.

        I am running Windows 10 Home version 1809, build 17763.557 (64-bit) on my Dell XPS 13 9343.

        My version of Outlook 2010 is 32-bit. Would a newer 64-bit version of Outlook help?



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