• Dump file does not get created on blue screen

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    Windows 10  version 22H2
    System:  HP laptop 17-BY1053DX
    Uses SSD

    Very occasionally I get blue screen just on startup.  Unfortunately the dump file does not get created.  I tried the following”

    Ensure I have latest Windows 10 updates
    Ensure no cleanup program is running that deletes it
    Run    DISM /Online /Cleanup-Image /ScanHealth
    Run     sfc /scannow
    Ran diagnostics on the SSD

    No problems are displayed.

    There are tons of online stuff about how to fix this problem but I could find nothing that seems plausible and that I want to try.

    Could someone suggest a good solution to dump file creation failure?

    Thank you.

    Viewing 5 reply threads
    • #2586659

      BSODs are usually associated with a hardware problem.
      Verify that your h/w drivers are up to date. Suggest starting with Video drivers.

    • #2586665

      There are a small number of BSOD types that are associated with the lack of dump file creation, that doesn’t necessarily mean there aren’t clues to the type, or to a likely source.

      Check Control Panel\System and Security\Security and Maintenance\Reliability Monitor first.

      MSInfo32 will often hold clues in the Software Environment/Windows Error Reporting section, if you have crash times logged finding relevant events/details might be possible.

      Ensure your system has a paging file.

      [Snip] Use this list: https://windowsreport.com/bsod-log-file-location/

      4 users thanked author for this post.
    • #2586682

      Ensure that the creation of BSOD dump files is enabled. Probably is, but…

      Windows Settings / About / on the right side “Advanced System settings”.



    • #2586724
    • #2587434

      I get a very intermittent BSOD which only happens at startup within the 30 seconds on starting the laptop. When I restart the laptop after the BSOD, everything is fine. The BSOD problem started after I installed the August Windows 10 updates. So I installed the Sept Windows updates to see if that fixes the problem – it did not!!

      Unfortunately Windows never creates a BSOD dump file – event viewer displays an error that dump file could not be created – so I have been unable to determine the source of the BSOD.  Note that I checked Advanced System Settings to ensure that MiniDumps should be created.  The settings are correct but dumps are not created.

      Any suggestions?


      See this URL for the Speccy system details:

      My system:
      Windows 10 Home version 22H2; Sept updates have been installed
      HP BIOS is up to date
      Laptop HP 17-BY1053DX [purchased Nov 2019], 256GB SSD, Intel Core i5-8265U CPU @ 1.60GHz, 8GB Micron 3200MHz memory

      What I have done to try to discover the problem:
      Use Windows Device Manager to ensure all drivers up to date
      Ran all HP diagnostics several times over several days – all passed
      Ran memory test using Memtest86
      Scanned entire machine several times over several days – nothing found: Malwarebytes, SuperAntiSpyware, Windows Defender
      Ran “DISM /Online /Cleanup-Image /ScanHealth”
      Ran “sfc /scannow”
      Ran “chkdsk /f” on the SSD – nothing found
      Ran CrystalDiskInfo which reported no problems; SMART info was ok

      [Moderator edit] Please stick to one thread. Merged new thread into existing.

    • #2587439

      Any suggestions?

      I guess you missed them.

      Step #1:


      Following this should allow us to get details of the BSOD, can’t get to Step #2 without real details. Do it and post full details please.

      Unless you want to keep trying random ‘fixes’ ad infinitum.

      1 user thanked author for this post.
    Viewing 5 reply threads
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