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  • EaseUS Todo backup over network causes "Critical Process Died"

    Posted on jimmythesaint53 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 EaseUS Todo backup over network causes "Critical Process Died"

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      • #2016901 Reply
        jimmythesaint53
        AskWoody Plus

        I have been using EaseUS Todo back-up software for a couple of months with no issues. Last week I acquired a Buffalo Linkstation NAS, so instead of using a USB HDD for each of the 4 computers we have, I would now be able to backup wirelessly over the network. I took the existing backup and changed the location to the NAS and backed up. After the backup completed, I logged on and was unable to use Chrome without reinstalling it. Office 365 wouldn’t open either. Google Drive reported unable to sync files anymore. So rather than try and fix each item individually I thought it would be a good time to test the backup. I was still able to access Windows, so I ran the recovery from Windows and when complete all problems were gone.

        I also ran the backup over the network for the Wife’s laptop and when I returned to check on it, it was in recovery mode. I couldn’t get into Windows anymore, but I was able to use USB flash drive to reinstall a good backup from the USB HDD and all was well.

        After wondering all week why this happened, I decided to delete the original backup on my laptop and create another and do the backup over ethernet instead of wirelessly. The results were worse, I could not get the computer out of recovery mode. The error message was “Critical process died”. I tried to get to safe mode… not found, then I tried restoring my computer… wouldn’t work, then I tried scandisk… wouldn’t work. I have a easeUS Todo rescue DVD and USB flash drive, so I was able to use one time boot to access DVD rescue disk and reinstall last good working version from USB HDD.

        For now, I think I will go back to original method using USB HDD’s until I can understand why this is happening. My network skills are self taught and limited. If anyone knows why this is happening or has experienced something similar or knows how to avoid “Critical Process Died” when backing up over the network please let me know.

        This morning I deleted backup plan, then I created a new plan and backed up to the USB HDD. It took about 30 minutes and the computer/Windows are working as they should. Over the network with ethernet backup took about 3 hours and Windows was down hard.

        Thank you,
        jimmythesaint53

      • #2016909 Reply
        PKCano
        Da Boss

        Two questions:
        Were you running the image backup from a live computer? I have always found it better to boot from the backup software Rescue Media and run the backup from there without the computer online.
        Were you running the backup of both computers at the same time, both using the NAS drive as target simultaneously?

        • #2016914 Reply
          jimmythesaint53
          AskWoody Plus

          Since I was backing up over the network, I kept the laptop being backed up connected.

          If you are asking about recovery I connected the USB HDD directly to laptop along with rescue USB flash drive and did the reinstall. I did not disable internet connection.

          The NAS says it can handle multiple computers accessing it at the same time, but since I was kind of testing I backed them up one at a time.

          • #2016932 Reply
            PKCano
            Da Boss

            Were you running the image backup from a live computer? I have always found it better to boot from the backup software Rescue Media and run the backup from there without the computer online.

            The question was:
            Did you turn on the computer, login, start the backup software and back to the NAS drive? (in this case you are backing up from the software installed on the running computer)
            OR
            Did you boot from the Rescue Media, start the backup software from the rescue media, connect to the NAS drive and backup the computer while it was not operating/online? (in this case you are backing up from the software on the media and the computer’s files are not active/online/live).

            • #2016939 Reply
              jimmythesaint53
              AskWoody Plus

              For the initial backup I: turned on the computer, login, start the backup software and back to the NAS drive? (in this case you are backing up from the software installed on the running computer)

              After not being able to access Windows anymore I: booted from the Rescue Media, start the backup software from the rescue media, connect to the NAS drive and recover the computer while it was not operating/online? (in this case you are backing up from the software on the media and the computer’s files are not active/online/live).

              Sorry for not understanding.

              • #2016943 Reply
                PKCano
                Da Boss

                You restored from the rescue media. You backed up from the live computer.
                My comment was that I find it safer to also backup from the rescue media instead of the running computer (because that way the computer doesn’t have a possible conflict during the backup).

      • #2016926 Reply
        Paul T
        AskWoody MVP

        Windows has a mechanism to allow you to take a snapshot of the files and then copy that snapshot to the backup device. It could be a timing issue where the snapshot fails because the network copy is slow.

        Try a smaller backup.
        Try Macrium Reflect.

        cheers, Paul

        • #2016934 Reply
          PKCano
          Da Boss

          He is using EaseUS TODO backup software, not Windows Backup.

          • #2016942 Reply
            Paul T
            AskWoody MVP

            Same mechanism, unless EaseUs installs its own – thus the suggestion to try MR.

            cheers, Paul

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