Edge Download Problems

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On March 12, 2023 I made a system image of my computer using Macrium Reflect. I then updated Edge and after the update, Edge would start-up, but I could not access any of the settings and no website appeared. I tried to remove Edge with uninstall and Revo, attempted to reinstall with the same result. Eventually, I restored using Macrium reflect the entire system image back to March 12th. Everything worked well, until today when I updated Edge again and had the same original problem with Edge not working at all.  Could some assist in solving this problem? I am relatively a novice with computers, so please, if possible, keep it simple.

Thank you ahead of time.

 

System:       Window 10 Pro

Version:      21H2 (OS Build 19044.2486)

Computer:  ASUS x64-based

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What version of Edge were you running?

You may want to try uninstalling Edge and then downloading and installing it:
https://www.microsoft.com/en-us/edge/download?form=MA13FJ

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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I tried to uninstall thru Programs and Features but was unsuccessful. I then tried using Revo installer, but Edge did not show up. Once I did a system restore, everything was fine until I tried to update, and then the problems began again.

 

Thanks for your suggestion.

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In Revo Uninstaller:

• Go to Options
• Select Uninstaller
• Check Show System Components

Microsoft Edge will now show in your programs along with date installed and version.

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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Did you get an error message of any kind?

Have you checked the system application logs?

Have you tried another browser?

Have you tried the DEV channel version of Edge?

--Joe

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HE48AEEXX77WEN4Edbtm, geekdom

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Thank you for your response. Pertaining to your comments:

1. I did not receive any errors of any kind.
2. I am not very savvy with computers; however, I tried to obtain info on application logs. I goggled applications logs and did the following steps. I don’t know if this is what you were referring to concerning application logs:
   1. I went to “Event Viewer”
   2. I clicked on “Application and Service Logs” and clicked on ACEEvent Logs, Microsoft Office Alerts, and Windows Powershell since they were the only items listed with a number greater than 0, and after scrolling down thru the items, there were no Error messages, just “Information” listed under the column “Level”.
3. I have not tried another browser, but that may be my only option. I just wanted to avoid trying to uninstall Edge, which previously was unsuccessful.
4. I have no idea what “DEV channel version of Edge is”.

Thank you again.

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You may go to Microsoft Edge Insider to download the DEV channel version of Edge. It is a test version that is updated weekly and separately from the field release version.

To see the Application logs – open the event viewer, click on Windows, then double-click on Application. Look for errors.

--Joe

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