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  • Error in wizard

    Posted on WSKB MacKenzie Comment on the AskWoody Lounge
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        WSKB MacKenzie
        AskWoody Lounger

        This is posted on the Word forum, but feel it’s probably a good idea to cross-post this one…

        Word2k on Win2k workstation & server. All “users” have the same WS rights through the use of GPO —

        Issue: We have a user who is consistently receiving the following error when attempting to run one of our customized wizards.

        The wizard cannot continue because an error has occurred (0)

        Background: Wizard and supporting template created in 95/7.0 and ported to 2K. Reviewed, modified as necessary and has been running mostly smoothly for almost a year with hundreds of users. Wizard is series of Userforms to gather data, with a call to the template (bookmarks/styles/formfields) and a text-based names list. Data is inserted in appropriate areas, yada yada yada….

        Fix: In Word, verify that compatibility is set to Word 2000 and not Custom.
        Alternate Fix Delete C:WINNTWordwiz.ini

        Although we’ve seen the error before, hence the known fix (and alternate fix) — this user is receiving the error multiple times daily and utilizing the alternate fix. All firm templates have been checked and compatibility is set to 2k.

        Any ideas?

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