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  • Find program/app causing 1014 warnings

    Posted on daleno1 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Find program/app causing 1014 warnings

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      • #2304560 Reply
        daleno1
        AskWoody Lounger

        Hi…I’m getting a 1014 DNS error for “instagram.com”.  However, I have no app that I know of that needs instagram and I am not a member and never use it and I don’t recall ever visiting, but possible.  Meanwhile every day or two, I get the instagram 1014 error.  How do I find the executable/program/app that is making the query.  I tried Process Monitor, but I didn’t find any reference to instagram even though I was actively using ProMon when the latest 1014 hit.

        I don’t need to resolve the DNS query, I need to know what app is querying instagram and causing the 1014.  I done a lot searching and so far no joy.  Would SysMon?  I’ve got wireshark, but I found it very confusing.  What about Debug Logging?

        I searched the forum and the recommendations were for resolving not identifying the app.

        Thanks for any advice…

      • #2304597 Reply
        Bundaburra
        AskWoody Plus

        Download and run Autoruns (as Administrator), or run it online, and then search for “Instagram” or similar.  If found, disable or delete.  It may find nothing, but is worth a try.

        Windows 10 Pro 64 bit 2004

        1 user thanked author for this post.
      • #2304716 Reply
        Paul T
        AskWoody MVP

        Wireshark is the right tool, but you need to be experienced to use it fully.
        You can do the basics, which may get you the answer you require.

        Open Wireshark and set a filter for outgoing DNS packets.
        Set it to log the data, saving a couple of days worth.
        When you get a DNS error, check the Wireshark log for the corresponding time.

        cheers, Paul

        1 user thanked author for this post.
        • #2307125 Reply
          daleno1
          AskWoody Lounger

          I had fiddled with Wireshark, but was not being very successful.  Thanks for the help.

      • #2304793 Reply
        Alex5723
        AskWoody Plus

        Do you have any Facebook related software : Facebook, WhatsApp, Oculus, Messenger, Reels..) ?

        • This reply was modified 1 week, 4 days ago by Alex5723.
        • #2307123 Reply
          daleno1
          AskWoody Lounger

          Hi…no I don’t have any of these apps.  I did try to eliminate apps, so I disabled the couple I have and that didn’t seem to make any difference.  But the question reminded me to double-check, so thanks.

      • #2304843 Reply
        Rick Corbett
        AskWoody_MVP

        When I need a tool to track ‘process to Internet endpoint’ I use Nir Sofer’s small, free and portable CurrPorts and its logging feature which logs all new connections.

        1. Download and unzip CurrPorts to a folder. (Make sure you download the same ‘bitness’ version as your OS… usually x64 these days.)

        2. Open a commandline or PowerShell prompt and enter ping instagram.com. (From where I am the result shows Pinging instagram.com [3.218.112.31] with 32 bytes of data. However, for many reasons that IP address could be different where you are.) Make a note of the IP address translation for instagram.com.

        3. *Right*-click on the CurrPorts executable (cports.exe) and use ‘Run as administrator…’ from the context menu then accept the User Account Control (UAC) prompt.

        currports_run_as_admin

        4. When CurrPorts opens, choose Options from the menubar and select Hide Items With Loopback Address. This will reduce the number of results pointing back to your device itself.

        5. Choose Open Log File from the File menu then accept the offer to create a log and immediately close the log. (The log – cports.log – is created in the same folder you ran cports.exe from.)

        6. Select Log Changes from the File menu and check that a tick appears alongside the option:

        currports_logging

        7. Minimize CurrPorts and wait for the ‘1014 DNS error’ to occur again. When it does, maximize CurrPorts and choose Open Log File from the File menu. The time of the error should correspond to an entry in the CurrPorts log and should show the process which caused it.

        Hope this helps.

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        3 users thanked author for this post.
      • #2307124 Reply
        daleno1
        AskWoody Lounger

        This is very helpful…thanks.  This help and the others is the reason why AskWoody is my top go-to-place for PC advice, help and news.  You guys are terrific.

        • This reply was modified 1 day, 13 hours ago by daleno1.
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