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  • Fingerprint Login Problem

    Home » Forums » AskWoody support » Windows » Windows 10 » Questions: Win10 » Fingerprint Login Problem

    • This topic has 1 reply, 2 voices, and was last updated 2 weeks ago.
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    #2400312

    I have a Dell Inspiron 5770 Laptop running Windows 10 Pro Version 20H2

    Trying to set up the Fingerprint Login.

    Keep getting this error message:

    Your device is having trouble recognizing you.  Make sure your sensor is clean.

    My sensor is clean.

    I also updated the driver for Goodix fingerprint from Version 1.0.33.300 dated 8-14-2017 to Version 1.0.33.800 dated 5-16-2018

    And, I also “enabled” all of the Biometric components in Group Policy.

    Still getting the same error.

     

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