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  • Forgot Yahoo password

    Posted on WSExiledMainer Comment on the AskWoody Lounge

    This topic contains 2 replies, has 3 voices, and was last updated by

     mn– 1 week, 3 days ago.

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    • #1630790 Reply

      WSExiledMainer
      AskWoody Plus

      I don’t know if this is the proper forum for this post but it looked like it might work.

      My  poor elderly (86 year old) non-tech savvy brother cannot get into his Yahoo email account.  I have verified that the account with his username exists but when I use what he believes to be his password, it fails.  When I go to the “Forgot Password” routine, it asks for a telephone number and/or email address for verification, both of which no longer exist.  I spent over an hour in a Yahoo chat session with an obviously non-English speaking tech who could not verify ownership of the account with any info I could supply.  It seems like there should be some sort of workaround if the telephone number and email used for verification do not exist but I surely cannot find it.  Any help would be greatly appreciated!

    • #1634721 Reply

      RockE
      AskWoody Plus

      I have a client who decided to trade in his cellphone and get a new phone number. He was also sadly surprised when he forgot his password at Yahoo like your brother. He was unable to discover a solution to the problem. I, like you, would be glad to know just what solution may exist. My client insists that he’s tried every Yahoo option online.

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    • #1635406 Reply

      mn–
      Subscriber

      This does seem to be a very common problem, not specific to any one service provider… and online identity re-verification later for old accounts even more so, because you’ll have to rely on what was known already.

      As in, doesn’t help much if you can prove that you are a “John Smith”, if you’re unable to prove you’re the same “John Smith” who got an account 10 years ago and didn’t provide any still-verifiable identification at that time…

      Some places have effectively made banks into also identity brokers. Banks and financial institutions have had strong identification requirements for a while, after all, and also logging/tracking requirements. They might in some cases have proof that a specific person was using a specific email address at some specific time in the past, even.
      Of course they don’t do things for free, much…

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