• Gmail doesn’t appear to be working

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    #2279038

    I have a W10 Home machine with 1909 operating system and OS build 18363.900.

    Since this afternoon it appears that Gmail has stopped working.  I have a Linked Account with Gmail and Yahoo.  This afternoon I attempted to sent a message with a 3.28 MB picture.  The message never left the ‘Outbox’.   I attempted to send a test message without a picture and it also hung up in the Outbox.  I have not received all the normal ‘garbage’ mail that normally comes to that address.

    Ideas?

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    • #2279040

      Are you accessing G-mail through your browser, or with a local e-mail client?

      When you say ‘linked’, does that mean one address forwards to the other? ie- your Yahoo e-mail forwards to the G-mail account? Can you log in and access/use just the Yahoo account?

      Non-techy Win 10 Pro and Linux Mint experimenter

    • #2279050

      I always test the web client in a browser if I have email issues. Then you know if it’s you or the email system.

      As this started after attempting to send a large(ish) attachment it may be your email client. Remove the message from the outbox and try again.

      cheers, Paul

    • #2279173

      Are you accessing G-mail through your browser, or with a local e-mail client?

      When you say ‘linked’, does that mean one address forwards to the other? ie- your Yahoo e-mail forwards to the G-mail account? Can you log in and access/use just the Yahoo account?

      I am using the Windows 10 e-mail client, the inbox is linked between my Gmail address and my Yahoo address.  The Yahoo traffic is coming through, the Gmail traffic isn’t.

      Accessing Gmail.com through the browser and it is active.

      I have deleted the messages that were hung up on the Outbox.

      • #2279176

        QQ: Are you using pop3 or IMAP in your email client for Gmail?

        No problem can be solved from the same level of consciousness that created IT- AE
    • #2279187

      QQ: Are you using pop3 or IMAP in your email client for Gmail?

      I am not using POP3 so I guess it must be IMAP

    • #2279190

      you could try: https://support.google.com/mail/#topic=7065107
      Select ‘Fix a problem’ and choose the category that matches the trouble you are having.

      No problem can be solved from the same level of consciousness that created IT- AE
    • #2279509

      I have two W10 machines – a Desktop (the one that I am having trouble with) and a Laptop.  The Laptop is getting Gmail, the Desktop has stopped communicating with Gmail.

      That I can tell – both machines have the same configuration.  Rebooting the Desktop has not fixed the problem.

    • #2279515

      If Gmail is working, but your mail client is not retrieving it, it sounds as if your Gmail profile in Outlook could be corrupted.  You may have to re-create it from scratch.  One precaution could be to move the suspect profile from where Outlook keeps it, in my case C:\Users\<username>\AppData\Local\Microsoft\Outlook, create a new profile, and see whether that solves it.  If this doesn’t, you can move the profile back from where you stored it, and try something else.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2279787

      Are you getting any error messages in Outlook?

      cheers, Paul

    • #2280854

      Are you getting any error messages in Outlook?

      cheers, Paul

      None that I can see.

    • #2280856

      If Gmail is working, but your mail client is not retrieving it, it sounds as if your Gmail profile in Outlook could be corrupted.  You may have to re-create it from scratch.  One precaution could be to move the suspect profile from where Outlook keeps it, in my case C:\Users\<username>\AppData\Local\Microsoft\Outlook, create a new profile, and see whether that solves it.  If this doesn’t, you can move the profile back from where you stored it, and try something else.

      Looking through my C:\Users\<username>\AppData\Local\Microsoft\ – I do not see a Outlook folder.  The Microsoft\Windows folder also does not have a Outlook folder.

    • #2280960

      I’ve probably missed this, what email client doesn’t work?

      cheers, Paul

    • #2280963

      Looking through my C:\Users\\AppData\Local\Microsoft\ – I do not see a Outlook folder. The Microsoft\Windows folder also does not have a Outlook folder.

      The location of your Outlook mail profile may vary if you have a different version of Microsoft Outlook – for the avoidance of doubt, the component of Microsoft Office.  I use Office 2010 and 2013, and, in both of those, that is the location of the profiles.  To discover where yours are, if different, open Outlook – this is for Outlook 2010 – File > Account Settings > Data Files.  The files with extension PST are the profiles; in Outlook 2013 the file extension is OST

      I hope this helps.  If not, then just use File Explorer to search for PST or OST files.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2280964

      C:\Users\<username>\AppData\Local\Microsoft\Outlook

      I think that you were not looking in the correct place.  Above is the correct path, at least it is on my machines using Office 2010 and 2013.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2283303

      I’ve probably missed this, what email client doesn’t work?

      cheers, Paul

      I have both Yahoo and Gmail accounts on my W10 Desktop.  Yahoo works, Gmail doesn’t.

      The Gmail account is the one that is not working on my W10 Desktop.  I also have a W10 Laptop and Gmail is working fine on that machine.

      • #2283343

        What actually doesn’t work?
        Do you have a Gmail app? Outlook? Win10 Mail? Browser?
        How have you set up the Gmail account in the client, POP, IMAP?

        cheers, Paul

    • #2283363

      The OP originally stated they were using the Windows Mail App, not Outlook.

      1 user thanked author for this post.
    • #2283876

      What actually doesn’t work?
      Do you have a Gmail app? Outlook? Win10 Mail? Browser?
      How have you set up the Gmail account in the client, POP, IMAP?

      cheers, Paul

      What ever the app is that displays a mostly blue ‘envelope’ on my task bar.  I believe that is the Win10 mail program, not Outlook.  It is not a POP3 account and is only used for Yahoo and Gmail.  Rebooting the system does not restore the program to operation on the Gmail account.  The Yahoo account keeps on ‘chugging along’.  This is on my W10 Desktop machine.  I have a W10 Laptop that has the same settings, as far as I can tell, and Gmail comes through to that machine as well as the Yahoo account.

      I am running 1909 Operating System with OS build 18363.959.

    • #2283877

      I have a W10 Laptop that has the same settings, as far as I can tell,

      my bolding

      From within the W10 email application on your desktop, double check the gmail account settings against the gmail settings of your laptop thoroughly. If there is a difference on the desktop gmail settings compared to the laptop, use the laptop gmail settings as a reference to change it to reflect the laptop settings.

      No problem can be solved from the same level of consciousness that created IT- AE
    • #2283974

      I have a W10 Laptop that has the same settings, as far as I can tell,

      my bolding

      From within the W10 email application on your desktop, double check the gmail account settings against the gmail settings of your laptop thoroughly. If there is a difference on the desktop gmail settings compared to the laptop, use the laptop gmail settings as a reference to change it to reflect the laptop settings.

      Changed to Desktop Gmail settings to exactly match the Laptop Gmail settings.

      No Joy!

    • #2284154

      Desktop

      Gmail Settings Desktop

      Laptop
      Gmail settings Laptop

    • #2284167

      Try deleting the gmail account from Windows 10 mail, then recreate it.

      cheers, Paul

    • #2284275

      Try deleting the gmail account from Windows 10 mail, then recreate it.

      cheers, Paul

      Deleted and began anew!

      Problem – apparently I have forgotten the password for my account and the computer has not remembered it either.

    • #2284283

      Went through the ‘forgot password’ routine on the recovery machine on my network and then changed the password. When I come back to the W10 Desktop and enter the NEW password it gets kicked!

      • #2284285

        Try this:

        • Go to the google gmail site.
        • Change your password from there.
        • Make sure you can login at the gmail site.
        • Then reestablish your local gmail account.
        On permanent hiatus {with backup and coffee}
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
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    • #2284291

      Success – after changing my Google password eventually it was accepted when I ‘fixed’ my ‘new’ Gmail account.

      I have no idea why it took about 10 minutes from the time I changed the password for it to become effective to where Gmail would accept it.

      1 user thanked author for this post.
      • #2284295

        verification checks aren’t immediate, especially with sensitive data.
        Good to hear it’s sorted, NOW remember to take note of your password and keep it somewhere safe as well as back it up 🙂

        No problem can be solved from the same level of consciousness that created IT- AE
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