• Have the product key, but don’t know the MS account that was used to install

    Home » Forums » AskWoody support » Microsoft Office by version » Office 2013 for PC » Have the product key, but don’t know the MS account that was used to install

    Author
    Topic
    #2532012

    My customer purchased Office 2013 and someone created an MS account so it could be downloaded and installed, but the customer never kept track of the account credentials (e-mail address and password). The hard disk just failed – Windows will not boot but the data is readable – and a new PC was purchased. My customer wants to reinstall Office 2013, but I’m stumped about how to do it. I contacted MS service but, without the e-mail address of the MS account used to download Office 2013, they can’t help.

    Is there any way to recover the MS Office account e-mail address from the registry or hard drive? If not, is there any way to install Office 2013?

    TIA and regards, AAronoff

    Viewing 3 reply threads
    Author
    Replies
    • #2532041

      Perhaps PcMover software would copy the install and activation of Office to the new computer?

      • #2532156

        Thanks for your reply. According to the Laplink PCmover web site, it should work. However, I don’t currently own PCmover and have never ever needed it before, so it’s not worth the purchase price for this single use. Still, I appreciate the good idea.

        I’m looking, then, for a way to install Office 2013 without purchasing additional software.

    • #2532172

      It doesn’t specify that it supports MS Office 2013 (only 2000 – 2010) but some online users have indicated nirsoft’s free ProduKey v1.97 can retrieve the license key for Office 2013.

      Another free license finder that might work is LicenseCrawler

      Finally, there’s the free Newt Network Inventory from Komodo intended for official hardware/software inventory that’s “suppose” to be able to retrieve all the software licenses from a system.

       

      • #2532256

        Thanks for your reply.

        As I specified in my first post, I have the license key. I don’t know the Microsoft account that was used to register and download Office 2013.

        I tried Nirsoft’s ProduKey and it didn’t find the Office 2013 product key (which, again, I already possess) much less the MS account that was used to register it.

        The challenge is to identify the e-mail address used by my client for the Microsoft account that was created to register the product key and download the Office 2013 program installation files.

        • #2532309

          The challenge is to identify the e-mail address used by my client for the Microsoft account that was created to register the product key and download the Office 2013 program installation files.

          As you have the license key, I don’t think you need the original Microsoft account to proceed at http://www.office.com/setup

          Alternatively, you could use the ISO download tool at HeiDoc.net

          Windows 11 Pro version 22H2 build 22621.1483 + Microsoft 365 + Edge

    • #2532273

      My customer purchased Office 2013

      Your customer should have received an email with a receipt for his purchase and other details.

    • #2532320

      As I specified in my first post, I have the license key. I don’t know the Microsoft account that was used to register and download Office 2013.

      As of February 28, 2017, you can no longer download and install Office 2013 from a Microsoft Account.

      If you have the license key, then all you need is a copy of the Office 2013 ISO and, after installing it, simply activate it using that license key. It does not have to be associated with a Microsoft account!

      1 user thanked author for this post.
      • #2532335

        Thanks for your reply, which solved the problem. A 2 GB ISO can be downloaded here from Microsoft. As you stated, it requires a product key for the installation but does not require a MS account.

        • #2532364

          Your link produces this message when clicked on:
          File not downloaded. Potential security risk.

          I’m using Firefox 110.0 browser.

          Carpe Diem {with backup and coffee}
          offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
          offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
          online▸ Win11Pro 22H2.22621.1413 x64 i5-9400 RAM16GB HDD Firefox112.0b3 MicrosoftDefender
          • #2532366

            The link is http://, not https://
            Do you have https-only mode set in Firefox Preferences?

            • #2532383

              Do you have https-only mode set in Firefox Preferences?

              HTTPS-Only Mode is not enabled.

              Carpe Diem {with backup and coffee}
              offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
              offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
              online▸ Win11Pro 22H2.22621.1413 x64 i5-9400 RAM16GB HDD Firefox112.0b3 MicrosoftDefender
            • #2532385

              I had no problem with the download. I do not have https-mode enabled.
              Check you add-ons. You may be blocking it.
              Shows clear on VirusTotal.

          • #2532409

            The link resolves to the .IMG file. When I click on it in Firefox 109.0.1, the file is immediately offered as a download.

            Sorry about the insecure protocol link; HTTPS works, too.

            1 user thanked author for this post.
    Viewing 3 reply threads
    Reply To: Have the product key, but don’t know the MS account that was used to install

    You can use BBCodes to format your content.
    Your account can't use all available BBCodes, they will be stripped before saving.

    Your information: