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  • Having trouble logging in to Office 365? You aren’t alone.

    Home Forums AskWoody blog Having trouble logging in to Office 365? You aren’t alone.

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    This topic contains 8 replies, has 8 voices, and was last updated by  anonymous 2 months, 4 weeks ago.

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    • #211157 Reply

      woody
      Da Boss

      The official @Office365Status account on Twitter says: https://twitter.com/Office365Status/status/1030112960167854082 There are several possible suspe
      [See the full post at: Having trouble logging in to Office 365? You aren’t alone.]

      2 users thanked author for this post.
    • #211179 Reply

      Mr. Natural
      AskWoody Lounger

      They have posted an update that the issue is now resolved.

      “Users were unable sign-in with their Office 365 clients and may have seen error messages related to subscription status.

      Latest message:Title: Issues with Office 365 client sign-in

      User Impact: Users were unable sign-in with their Office 365 clients and may have seen error messages related to subscription status.

      Current status: Our analysis indicates that sign-in impact is resolved, and users are no longer receiving subscription status errors. While our automated recovery services took the appropriate action to balance active service load and mitigate impact, we’re continuing to monitor the service to ensure complete resolution.

      Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure.

      Start time: Thursday, August 16, 2018, at 12:30 PM UTC

      Preliminary root cause: A service load balancing issue that impacted connectivity between Office 365 and Azure resulted in client sign-in issues.

      Next update by: Thursday, August 16, 2018, at 11:00 PM UTC:

      4 users thanked author for this post.
      • #211197 Reply

        Mr. Natural
        AskWoody Lounger

        ” automated recovery services” In other words they had to scramble and restore from backup just like all Windows users. ūüôā

        2 users thanked author for this post.
    • #211201 Reply

      Ascaris
      AskWoody MVP

      That just illustrates one of the big drawbacks of “software as a service,” at least as it is implemented in this case (no fault tolerance).¬† If the remote server has issues, or if you are having trouble connecting to the internet, which can be caused by a million different issues, you may not be able to use the tools you paid good money to be able to use when you need them the most.¬† The old, “outdated” model of buy once, install locally, and have it usable locally forever, would not be susceptible to this.¬† Outages and errors happen, but should it mean businesses that rely on their products should grind completely to a halt until some third party fixes something?

      It’s kind of ironic that the locally installed “native” installation had this issue, while the much more obviously connectivity-dependent web version did not.

       

      Group L (Linux): KDE Neon User Edition 5.14.3 (based on Ubuntu 18.04) + Windows 7 in Virtualbox VM

      9 users thanked author for this post.
      • #211210 Reply

        Chronocidal Guy
        AskWoody Lounger

        I’ve always found the concept of “remote license management” (or whatever the proper term is in this case) to be¬†unbelievably counterproductive in every way imaginable.

        Years back, I spent a week twiddling my thumbs at my desk because the servers running our network were taken offline due to a hurricane.  I work on the west coast.  It was the most teeth-grindingly unproductive week imaginable.  Not only was the network itself offline, but every single computer across every work site in the country was unusable, because all of the login authorizations come from the server.

        On the other hand, I will admit, it’s amusing getting “snow days” in southern California because the east cost gets hit with a blizzard¬†that knocks out all the remote sites at once.¬† Not cost effective, or productive in any way.. but definitely amusing.

        “(insert buzzword here) As A Service” is basically an excuse to¬†cram as many single-point-of-failure systems as physically possible into¬†an environment.¬† I honestly cannot wrap my head around why anyone on the business side would ever consider this a remotely suitable way to operate.

        4 users thanked author for this post.
      • #211221 Reply

        Microfix
        AskWoody MVP

        Ever heard of the Just-in-time philosophy, used in manufacturing/ production scenarios. https://www.investopedia.com/terms/j/jit.asp

        System Disadvantages
        The disadvantages of JIT inventories involve disruptions in the supply chain. If a raw materials supplier has a breakdown and cannot deliver the goods on time, one supplier can shut down the entire production process. A sudden order for goods that surpasses expectations may delay delivery of finished products to clients.

        I can compare this to WaaS/ cloud computing substituting manufacturing product for digital data with access to it. Once one thing goes wrong service side, everything associated before and after comes to a halt until it’s fixed and nothing moves whilst it’s getting fixed.

        Needless to say it didn’t work in Japan nor the US in the 1970’s to 1990’s

        | W8.1 Pro x64 | Linux x64 Hybrids | W7 Pro x64 O/L | XP Pro O/L
          No problem can be solved from the same level of consciousness that created IT - AE
        2 users thanked author for this post.
        • #211224 Reply

          MrJimPhelps
          AskWoody MVP

          Just-in-time is good IF you can pull it off successfully. But you have to be prepared for inevitable outages and other failures.

          It blows my mind to think of how massive the resources have to be for Microsoft to successfully pull this off. I am amazed that it all works very well just about all of the time.

          Subscription status errors could be greatly reduced or eliminated by having a master subscription server, and several sub-master (whatever the name is) servers spread all over the world, with redundancy on each and every server. I wonder how many millions of dollars a set up like that would cost initially to get it all set up and in place, plus how much it costs to operate it 24/7, and repair it as needed.

          Group "L" (Linux Mint)
          with Windows 8.1 running in a VM
          2 users thanked author for this post.
        • #211246 Reply

          wdburt1
          AskWoody Lounger

          In what was questioned as a temporary fad by many logistics and transportation industry people at the time (me included) but turned out to be a long-term change, US industry shifted to JIT during the Eighties and Nineties.  That controversy is long over.  That said, the extreme version of JIT prevailed in few places.  Many plants have their stash of parts and materials.

          At any rate, the analogy to software-as-a-service is inexact at best.  JIT involved materials that had to be delivered by a transportation provider; the only question was when.  WAAS is in contrast to a license, the advantages of which were and are not limited to availability on demand.

          Those advantages include being able to set it up as you wish and know that it will still be set up that way tomorrow.  My Office 2003 is still happily chugging along doing the job.  Not once in ten years of daily work with both Word and Excel have I found a feature missing that is provided by later versions, though I concede the possibility.  I have Office 2010 on an installation disk if I need it.  But WAAS for me?  Never.

          This episode illustrates the folly of putting the only copy of your assets on someone else’s computer.

           

          • This reply was modified 3 months ago by  wdburt1.
          • This reply was modified 3 months ago by  wdburt1.
          • This reply was modified 3 months ago by  wdburt1.
          1 user thanked author for this post.
    • #211726 Reply

      anonymous

      Nasty surprise today: an unexpected HUGE update of Office 365 :-((( Yeah, we have really nothing else to do in life then waiting, Microsoft. Thanks.

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