• 'Hijacked or missing or corrupted– vista OS'

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    My Vista operating system has been corrupted or hijacked, I don’t know which I just know it want’s me to put in the OS disk then click repair. The Geek squad backed up my files (lot’s of money) but I have an external HD now. Anyway, I want to do this right and you have helped me in the past so what do you kneed to know to help me?

    Viewing 24 reply threads
    • #1210480

      If you are absolutely sure you have backed up everything I would start from scratch with a format and clean install. This will remove any malware that may be the source of your problem.
      Failing that you can try the repair option, but if the installation is really corrupt or the hard disk unwell it may not fix it.

      When do you get the message asking for the CD? Maybe we can sort it out without repairing.

      cheers, Paul

      • #1210489

        If you are absolutely sure you have backed up everything I would start from scratch with a format and clean install. This will remove any malware that may be the source of your problem.
        Failing that you can try the repair option, but if the installation is really corrupt or the hard disk unwell it may not fix it.

        When do you get the message asking for the CD? Maybe we can sort it out without repairing.

        cheers, Paul

        Once you do this format, after reloading the OS and apps the way you want them, the first thing to do is create an entire system image so if this happens again you can save lots of time reinstalling apps and bringing data back.

        • #1210521

          Once you do this format, after reloading the OS and apps the way you want them, the first thing to do is create an entire system image so if this happens again you can save lots of time reinstalling apps and bringing data back.

          Thank’s Ted, Paul
          I have a Gateway laptop, and don’t have an “out of the box” copy of Vista. I have what they call a restore disk, that they made for me when I bought my computer over 2 years ago. Geek Squad put my files and folders on an external HD so I could take advantage of a special they were running to get the back-up and the HD for 155.00 rather than just paying the 99. for the back-up to CD’s. I went that route already back in November –I had spilled water on my keyboard, luckily I had the drop and spill protection at the time, so they fixed it free, but I still had to pay for the back-up.
          I am really interested in backing up my computer –Programs, OS and all– like a shadow or ghost copy. –can that be accomplished with Vista Home Premium? Geek Squad said I couldn’t do it.
          I don’t have the foggiest idea how to start this so you’ll have to pretend you are helping your great-grandmother, I hope I’m not asking too much.

    • #1210554

      I do not remember if Vista has a back up app similar to Win 7, but this is a somewhat limited back up. I finally went to a 3rd party, Acronis True Image Home 2010. I have heard that Macrium Reflect is a good alternative and it’s free. I did not like the user interface as well as Acronis, hence my choice.

    • #1210615

      Give Reflect a run as it’s free for personal use. It will use your external disk to store the files, which is the best option.

      cheers, Paul

    • #1210672

      Will it also backup programs so I don’t have to reload them complete with keys or codes? I looked at their website, if they copy the programs too, they didn’t say so in a language that I understand. Also it looks like I would have to understand some programming stuff– which I don’t!
      Basically I know how to turn the computer on and off and run some programs. I have a very tight schedule and if I had the money I’d pay someone else to do this for me but I’m stuck. I take care of my parents and they don’t understand the phrase “Please wait, just a minute” or “I’ll get it in a minute”, I’m in school to change careers (maybe I should change it to computer issue fixer). There is a lot more but I’ll spare you the drama . You guys were so great the last time I needed help, and I really appreciate how much patients and (knowledge) you are willing to impart.

    • #1210683

      If you create an image of your hard drive using any of the back up programs, it creaes a complete image including all settings, keys etc. An image is like a snapshot of your entire system. When you make a change on your system, the change will not be present in your backup image unless you re-image your system.

      Each Back up tool supplies a method to use the image to put your system back to the exact way it was when the image was created. In most cases you would load the CD or DVD Rescue Disk or what ever the app calls their disk, reboot to the removable media and follow the instructions. Remember your bios must be set to boot from the CD/DVD drive first before booting from the hd. Set this up now if it is not. Remember to remove any media from your optical drive whenever rebooting after making this change unless you intend to reboot from the media.

      When recovering from a disaster, you will have to have access to the image as well. Several places to place an image are easily usable. Ext hard drives connected through USB or eSata, removable DVD media, another partition (if your system is really hosed this may not be accesible), etc.

    • #1210746

      Ok, Paul you said: “When do you get the message asking for the CD? Maybe we can sort it out without repairing.
      cheers, Paul”

      …So what do we do next? I have my laptop battery charged, but I havn’t turned the computer on yet to try booting it up. The last time I did, I got that cryptic black screen (something like DOS used to be), asking me to put in the Operating System disk and hit repair.

    • #1210778

      OK– I tried to boot up again. Here is what I get on the screen:
      Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

      1 Insert your windows installation disc and restart your computer.
      2 Choose your language settings, and then click next.
      3 Click “Repair your computer”

      If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

      File: WindowsSystem32winload.exe

      Status: Oxc 000000f

      Info: The selected entry could not be loaded because the application is missing or corrupt.

      That is where I left it, I shut it down. I have two disks; one from Gatway: Operating System Disc, the other from Best Buy “Geek Squad” when I purchased the computer Titled: Gateway T-1620; Recovery Disk 1/1

      Sincerely Evelyn Mitchell

    • #1210943

      Am I in the wrong forum?

    • #1211046

      i used install cd from windows vista and i did a chkdsk with manual repairtool in prompt from disk
      Used chkdsk /f – he repair entrees and stuff,
      rebooted after 5 min and vista worked again.
      Seems i had 4kb in badsectors, so prob sucky disc after 2 years having this pc.

      From http://social.technet.microsoft.com/forums/en-US/itprovistadeployment/thread/189dc129-551f-4336-8c88-fdfaa2fd75d3/

      Try the above and let us know.

      cheers, Paul

    • #1211263

      Thank you!!

      I put in the Operating system disk and followed the directions– It worked. I don’t know why Best Buy said I shouldn’t do it– unless they were trying to sell service. I didn’t really need to back up files either, everything is as it should be. I know it is a good idea to back up files anyway, and from now on I am going to. They scared me to death for nothing.

      I do have one little thing that might be a glitch, I got a red X warning that I didn’t have permission to change catalist controle settings, Catalist is a registerd trademark of something, The icon is ATI and it has something to do with graphics. but I don’t have a clue other than that.

      Do you hnow what that might be?

    • #1211305

      If chkdsk has fixed the problem your disk may be unwell. Go to the disk maunfacturers web site and download the diagnostics – there should be a Windows version. Check the hard disk for errors and let us know what you find.

      ATI Catalyst is your graphics program. I suggest you re-load the graphics software.

      cheers, Paul

    • #1211328


      Should I go to Microsoft windows or Gateway– I have the gateway laptop running vista home premium-32-Bit?

      Now I just got the windows update — I forgot to change the update settings, my computer wants to shut down. Is ther a way to stop it once it starts?

      I read someplace on this site that I should setup as an administrator even though I’m th only one using the computer. It’s been several days so I’ve forgotten where that was.

      Ok I’m going to gateway, first maybe they can help me with the graphics software too. It’s telling me that I don’t have the authority to change it.


    • #1211363

      They are suggesting I do a complete reinstall, which will wipe out everything. It may be my only option as they don’t seem to have any tools to fix the disc, other than a reinstall. If there are other options do you know of them and will you pass the info on to me.

      PS: Should this really be a new thread? Since my origional issue is is resolved.

      Thanks, Evelyn

    • #1211397

      Do NOT re-install Windows. Your problem is fixed so it’s only updates now.

      The hard disk tester will be on the web site of the disk manufacturer. The disk manufacturer can be found by running “System Information” and selecting Components, Storage, Disks.
      On XP System Information is under Start > Programs > Accessories > System Tools.

      The graphics driver will be on the Gateway site.
      If you are getting a message saying you don’t have authority to change the driver you may not be running as administrator. You will need to do this to be able to update drivers.

      Windows Update asks you to shut down once it has installed the patches. This is OK.

      cheers, Paul

    • #1211416

      Can’t Collect Information. cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

      Under the heading System Summary, I have three plus boxes, 1) Hardware Resources, 2) Components, 3) Software Environment in the left file tree. With System summary highlighted I get the above information “Can’t Collect Information…”

      I selected Components, then storage, then disks, the same message comes up “Can’t Collect Information…”

      If this is an administrator problem how do I become an administrator for my computer, I tried going through control panel to “user accounts” and that didn’t work. Is ther another way? I’m beginning to think that Best Buy removed or moved this stuff so I would be forced to bring my computer into their shop.
      I am running Vista Home Premium on a Gateway T-series laptop, which Gateway dosn’t even want to support any more. I purchased it in Nov. of 2007.

      Back in November I had to take my computer in to Best Buy because I spilled water on the keyboard, at the time I had a “drop and spill warrantee” that was a month shy of expiration. They changed some of the hardware. When I droped off the computer they only asked for my restore disk (the one they made when I purchased my computer) but they didn’t want my OS disk said they had one there. Could they have just loaded the restore disk without the OS disk? or maybe loaded the wrong OS or some other unexplained event?

      Do I have to worry about the graphics program at the same time or can I get these other issues worked out first?

      Thank’s for your Help, Evelyn

    • #1211419

      Well, I’m trully stumped. I’m ready to throw this thing across the room. If I could buy a new one I probably would!

      My computer can’t take updates either– Updates Failed!

      Now What, No Management instrumentation, No Updates, Not an Administrator, But the d____ thing is working somehow– what gives?

    • #1211545

      A recovery disk is the OS disk.

      Your computer seems to be slowly failing, which may indicate either hardware or malware.
      I suggest you run check disk to test your hard disk (Right click C: drive and select Properties and Tools).
      If that is OK I would use system file checker to check your files – you will need the recovery CD handy, then click Start > Run and type sfc /scannow.

      cheers, Paul

    • #1211616

      Hey Thank’s I didn’t know about the right click on C drive.
      I did that but nothing turned up. I’m going to try finding the system file checker, though I’ve tried to find the management instrumentation software when you suggested it before, but the computer said it couldn’t collect information, see post #18, ———-) also I know the diffrence between the discs ——— I have TWO disks the one Best Buy ask for was the one they made for my computer, but just so you know I havn’t gone off the “deep-end” yet– I’m sending the picture.
      ——–) I understand your frustration with me, I really am having a lot of trouble. If it makes you feel any better I am frustrated with this operation too.

    • #1211617

      Sorry about the size, I really thought it would be smaller.

    • #1211623

      Tried the sfc/scannow “just as you typed it” my computer can’t find the file– Do I need to put in a drive letter C: or D: and/or the OS disk or was I correct to just type it in as you typed it.

    • #1211856

      I still need help– if anyone else is willing, please, I think I’ve used up all of Paul’s ideas– I keep hitting dead ends with everything he has had me do. My issue changed somewhat about 8 posts ago. Back on the 28th I was preparing to reinstall, and he advised me not to. So we have been trying different things ever since, but to no avail.

      Any Ideas out there?!

    • #1211977

      I know I’m cluless — but how do I learn what is correct if I don’t ask for clarification. I’m not trying to be impossible, or be a smart_ _ _! I can’t help it if you think it’s too obvious for me to miss. I missed something — so please. I’d rather you just told me straight out– go to a computer shop, or re-install windows. Ignoring me is not the right thing to do.
      Sincerely, Evelyn

    • #1212156

      Did you put the correct spaces in when you ran SFC?

      cheers, Paul

    • #1212273

      Perhaps not, I didn’t realize it was a space between sfc_/scannow, (no I won’t use the underscore). Thank you

      It’s always harder to detect what “isn’t”

      Thank you, Evelyn

    • #1213059

      Thank you for your patients.

      Sorry it took so long to get back, I had a lot to do and only very little free time. I tried the sfc /scannow, I did it twice to be sure — it just quit at 76% during the varification scan. Very uneventful, it did not ask for the OS disk, or the recovery CD.

      What should I do now, My computer still can’t configure updates or install them, all updates fail.


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