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  • HP Pavilion notebook lost WiFi

    Posted on WSsylviesinc Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 8.1 Questions: Win 8.1 (and Win 8) HP Pavilion notebook lost WiFi

    • This topic has 18 replies, 6 voices, and was last updated 3 months ago.
    Viewing 11 reply threads
    • Author
      Posts
      • #2170023 Reply
        WSsylviesinc
        AskWoody Lounger

        Hi I hope someone can advise. After recovering her laptop, my daughter has lost the hardware/software needed to connect wirelessly to the internet. There just isn’t anything there any more. In device manager the only network adapter installed is a Realtek PCIe FE Family controller . I have her connected via an ethernet cable but what happened to her wireless adapter?

      • #2170081 Reply
        Rick Corbett
        AskWoody_MVP

        What model Pavilion is it? Some models have a physical switch located on the front of the unit; other models have a heat-sensitive button above the keyboard rather than a switch.

        If the wireless adapter is physically switched off then it won’t appear in Device Manager ‘cos the OS cannot see it.

        Hope this helps…

        1 user thanked author for this post.
      • #2170093 Reply
        WSsylviesinc
        AskWoody Lounger

        It’s a Pavilion 11 x 360 PC and the only button is the one for airplane mode off or on, which is currently on. Someone suggested that the WiFi card has died which I suppose is possible? Meaning she will have to buy a WiFi dongle.

        • #2170106 Reply
          Rick Corbett
          AskWoody_MVP

          I didn’t realise it was a 360. Have you seen this wireless button PAVILION 360 topic?

          1. Press the Windows key. This takes you to the start screen.
          2. Type “wireless”. When you start typing, a search bar will open in the upper-right corner of the screen.
          3. Click on Change Wi-Fi Settings. …
          4. Click on Turn wireless devices on or off.
          5. Slide the button next to “WiFi” to the “On” position.

          It would be unusual for the wireless adapter to just fail. It’s a combo unit… is the Bluetooth working/showing in Device Manager?

          • #2170120 Reply
            WSsylviesinc
            AskWoody Lounger

            I get “We couldn’t find wireless devices on this PC” and there’s no Bluetooth or unknown devices showing.

             

      • #2170096 Reply
        anonymous
        Guest

        Airplane mode on means wireless off, if there is any doubt check the manual for the PC about the function of the button.  The bios also may have a setting to enable or disable wifi.  And look in device manager for any “unknown device”.

        2 users thanked author for this post.
      • #2170459 Reply
        Paul T
        AskWoody MVP

        no Bluetooth or unknown devices showing

        Press Win R and type “msinfo32”, without the quotes.
        Expand “Components”, “Network”, “Adapter”.
        Select Edit > Select All. Edit > Copy.
        Paste the info here please.

        cheers, Paul

      • #2170595 Reply
        WSsylviesinc
        AskWoody Lounger

        Name [00000000] Realtek PCIe FE Family Controller
        Adapter Type Ethernet 802.3
        Product Type Realtek PCIe FE Family Controller
        Installed Yes
        PNP Device ID PCI\VEN_10EC&DEV_8136&SUBSYS_2209103C&REV_07\4&278C4F87&0&00E3
        Last Reset 24/02/2020 14:57
        Index 0
        Service Name RTL8168
        IP Address 192.168.1.76, fe80::bc18:6c65:c961:6ee7
        IP Subnet 255.255.255.0, 64
        Default IP Gateway 192.168.1.254
        DHCP Enabled Yes
        DHCP Server 192.168.1.254
        DHCP Lease Expires 25/02/2020 16:29
        DHCP Lease Obtained 24/02/2020 16:29
        MAC Address ‪D0:BF:9C:13:9A:C5‬
        I/O Port 0x00001000-0x000010FF
        Memory Address 0x90500000-0x90500FFF
        Memory Address 0x90400000-0x90403FFF
        IRQ Channel IRQ 4294967290
        Driver c:\windows\system32\drivers\rt630x64.sys (8.20.815.2013, 811.21 KB (830,680 bytes), 18/09/2014 16:30)

        Name [00000001] Microsoft Kernel Debug Network Adapter
        Adapter Type Not Available
        Product Type Microsoft Kernel Debug Network Adapter
        Installed Yes
        PNP Device ID ROOT\KDNIC\0000
        Last Reset 24/02/2020 14:57
        Index 1
        Service Name kdnic
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled Yes
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\kdnic.sys (6.1.0.0, 19.00 KB (19,456 bytes), 22/08/2013 12:38)

        Name [00000002] Microsoft ISATAP Adapter
        Adapter Type Tunnel
        Product Type Microsoft ISATAP Adapter
        Installed Yes
        PNP Device ID SWD\IP_TUNNEL_VBUS\ISATAP_0
        Last Reset 24/02/2020 14:57
        Index 2
        Service Name tunnel
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\tunnel.sys (6.3.9600.16384, 150.50 KB (154,112 bytes), 22/08/2013 12:35)

        Name [00000003] WAN Miniport (SSTP)
        Adapter Type Not Available
        Product Type WAN Miniport (SSTP)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_SSTPMINIPORT
        Last Reset 24/02/2020 14:57
        Index 3
        Service Name RasSstp
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\rassstp.sys (6.3.9600.16384, 94.00 KB (96,256 bytes), 22/08/2013 12:36)

        Name [00000004] WAN Miniport (IKEv2)
        Adapter Type Not Available
        Product Type WAN Miniport (IKEv2)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_AGILEVPNMINIPORT
        Last Reset 24/02/2020 14:57
        Index 4
        Service Name RasAgileVpn
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\agilevpn.sys (6.3.9600.16408, 95.00 KB (97,280 bytes), 20/03/2014 03:16)

        Name [00000005] WAN Miniport (L2TP)
        Adapter Type Not Available
        Product Type WAN Miniport (L2TP)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_L2TPMINIPORT
        Last Reset 24/02/2020 14:57
        Index 5
        Service Name Rasl2tp
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\rasl2tp.sys (6.3.9600.16384, 118.00 KB (120,832 bytes), 22/08/2013 12:35)

        Name [00000006] WAN Miniport (PPPOE)
        Adapter Type Not Available
        Product Type WAN Miniport (PPPOE)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_PPPOEMINIPORT
        Last Reset 24/02/2020 14:57
        Index 6
        Service Name RasPppoe
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\raspppoe.sys (6.3.9600.16384, 83.00 KB (84,992 bytes), 22/08/2013 12:36)

        Name [00000007] WAN Miniport (PPTP)
        Adapter Type Not Available
        Product Type WAN Miniport (PPTP)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_PPTPMINIPORT
        Last Reset 24/02/2020 14:57
        Index 7
        Service Name PptpMiniport
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\raspptp.sys (6.3.9600.16384, 105.00 KB (107,520 bytes), 22/08/2013 12:35)

        Name [00000008] WAN Miniport (IP)
        Adapter Type Not Available
        Product Type WAN Miniport (IP)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_NDISWANIP
        Last Reset 24/02/2020 14:57
        Index 8
        Service Name NdisWan
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

        Name [00000009] WAN Miniport (IPv6)
        Adapter Type Not Available
        Product Type WAN Miniport (IPv6)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_NDISWANIPV6
        Last Reset 24/02/2020 14:57
        Index 9
        Service Name NdisWan
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

        Name [00000010] WAN Miniport (Network Monitor)
        Adapter Type Not Available
        Product Type WAN Miniport (Network Monitor)
        Installed Yes
        PNP Device ID SWD\MSRRAS\MS_NDISWANBH
        Last Reset 24/02/2020 14:57
        Index 10
        Service Name NdisWan
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available
        Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

        Name [00000011] RAS Async Adapter
        Adapter Type Wide Area Network (WAN)
        Product Type RAS Async Adapter
        Installed Yes
        PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
        Last Reset 24/02/2020 14:57
        Index 11
        Service Name AsyncMac
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address ‪20:41:53:59:4E:FF‬
        Driver c:\windows\system32\drivers\asyncmac.sys (6.3.9600.16384, 26.00 KB (26,624 bytes), 22/08/2013 12:39)

        Name [00000012] Microsoft ISATAP Adapter
        Adapter Type Not Available
        Product Type Microsoft ISATAP Adapter
        Installed Yes
        PNP Device ID Not Available
        Last Reset 24/02/2020 14:57
        Index 12
        Service Name tunnel
        IP Address Not Available
        IP Subnet Not Available
        Default IP Gateway Not Available
        DHCP Enabled No
        DHCP Server Not Available
        DHCP Lease Expires Not Available
        DHCP Lease Obtained Not Available
        MAC Address Not Available

      • #2170738 Reply
        MrJimPhelps
        AskWoody_MVP

        Here is the easiest way to fix the wifi issue:

        Do a search for Windows updates. See if any of them are for the internal wifi adapter. If so, then install only that one update. Now reboot.

        This has always worked for me whenever my network adapter wouldn’t work.

        Of course, you can always go to the HP website and look up the drivers for your HP Pavilion. There should be a driver there for the wifi adapter. Download and install it, and you should be back in business.

        Group "L" (Linux Mint)
        with Windows 8.1 running in a VM
        1 user thanked author for this post.
      • #2170745 Reply
        WSsylviesinc
        AskWoody Lounger

        Thank you. Windows updates have been installing themselves almost daily since I have been working on this, ( and I have also searched for them, ) probably because my daughter did a recovery, and I have been into the HP diagnostics and updated all the drivers they offer. I have ordered a WiFi dongle which should arrive tomorrow and hopefully solve the problem, but many thanks for all the help everyone.

        • #2170751 Reply
          jabeattyauditor
          AskWoody Lounger

          Did you ever just try toggling Airplane mode off?

          1 user thanked author for this post.
          b
        • #2170812 Reply
          MrJimPhelps
          AskWoody_MVP

          Thank you. Windows updates have been installing themselves almost daily since I have been working on this, ( and I have also searched for them, ) probably because my daughter did a recovery, and I have been into the HP diagnostics and updated all the drivers they offer.

          I am very surprised that neither Windows Update nor the HP drivers fixed the problem.

          I have ordered a WiFi dongle…

          That will definitely solve the problem!

          Group "L" (Linux Mint)
          with Windows 8.1 running in a VM
      • #2170755 Reply
        WSsylviesinc
        AskWoody Lounger

        Airplane mode has been off all the time.

        • #2170777 Reply
          jabeattyauditor
          AskWoody Lounger

          Ok, thanks.

          Waste two minutes of your time and download this driver from HP…

          1 user thanked author for this post.
          • #2170947 Reply
            WSsylviesinc
            AskWoody Lounger

            In device manager go to view and show hidden devices. See if your wireless card shows up greyed out. If so, right-click uninstall and reboot. With luck it will reinstall.

            Sorry, replying to both got confused.

            I downloaded the driver but still can’t connect wirelessly.

            There are quite a few hidden devices under “network adapters” but non that mention “wireless”, there’s Microsoft ISATAP Adapter (2 of them), MS kernel debug Network dapter, RAS Async Adapter, and 8 WAN Miniport with brackets after as follows (IKEv2), (IP), (IPv6), L2TP), (Network Monitor), (PPPOE), (PPTP), (SSTP)

      • #2170776 Reply
        anonymous
        Guest

        In device manager go to view and show hidden devices. See if your wireless card shows up greyed out. If so, right-click uninstall and reboot. With luck it will reinstall.

        1 user thanked author for this post.
      • #2171020 Reply
        Paul T
        AskWoody MVP

        There is no sign of your wifi hardware in your post so it seems your wifi hardware has failed catastrophically – unless it’s disabled in the BIOS?

        cheers, Paul

      • #2171031 Reply
        WSsylviesinc
        AskWoody Lounger

        Thanks to all for trying. I’m now about to try the dongle that’s just arrived!

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