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  • HP Wireless OfficeJet isn’t connected

    Home Forums AskWoody support PC hardware HP Wireless OfficeJet isn’t connected

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    • Author
      • #2304972
        AskWoody Plus

        Hi Loungers,

        I get a “not connected” message on HP Solution Center although the printer is connected to the wireless network. When I try to print, I get the dialogue box saying the doc is printing, but it doesn’t (document does appear in “See What’s Printing” box)

        Here’s what I’ve tried so far:

        • stopped and restarted print spooler in Services
        • checked Wireless Setup Wizard on printer and it is connected to the correct wifi network
        • unplugged printer and plugged it in again
        • tried HP Print and Scan Doctor but it won’t complete; gets to a “failed to communicate with your selected product” message no matter how often I retry.
        • wireless on PC is working fine and it’s the same network as that of the printer

        I’m out of ideas. It was printing just fine a week ago. This just started a couple of days ago. Hoped waiting a couple of days would correct the issue, but no luck.

        Any ideas for what I can do would be hugely appreciated!

        Thanks for your help,


      • #2304987
        AskWoody Plus

        IreneLinda – this sounds so familiar for an HP printer.

        Do you have the power saving box checked?  We have found our HP printers not good at waking from power saving.

        Have you assigned it a fixed IP address on your wireless network?  I think that we found that to be preferred.

        If nothing else works, then you might have to uninstall the printer in Device Manager, and re-install it.  You know how to do that?

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

      • #2305008
        AskWoody Lounger

        Silly and (unintentionally) insulting. Do you have multiple printers available? Perchance was a different printer selected for printing? (I’ve seen it happen.)
        Far-out idea (probably won’t help): Really do print to another printer, then switch back.

        Off topic: I tried to reply a few minutes ago, but it evaporated and returned this:
        I have no clue what I did wrong.

      • #2305174
        AskWoody Plus

        Do you have HP’s print and scan doctor? If not, install the latest version 5.4.1

        I had a problem scanning and connecting to the internet. I ran the software and learned that I was missing a driver. The software will tell you to restart your computer while it does it’s thing checking to see what the problem is. When you restart the software will automatically install the new driver and, voila, problem solved. I hope it works for you.



      • #2305175
        AskWoody Plus

        Scotch John and PaulK, opened up PC and printer to try out your suggestions just now. Before starting, I checked the HP Solution Center where I discovered a green check mark instead of the warning that the printer was not connected. So, I gave it a try … and it printed!

        Any idea what happened? I mean, I’m sure not complaining, but the off and on didn’t work yesterday, but between last night and this morning, it did.

        At this point, would you suggest I just leave well enough alone, or should I try to poke around to find a way to ensure this won’t happen again. To be frank, I’m leaning to the former!

        By the way, Paul, I had found an incorrect printer had been chosen automatically a couple of times before so your suggestion was neither silly nor unintentionally insulting! It was one of the first things I looked for.

        And John, how do I find the power saving box to uncheck it?

        Thanks so much for your suggestions and for your time. Guess this was just another case of the “mystery of technology”!!


        • #2305177
          AskWoody Plus

          CAS, just saw your reply. Yes, I have the updated HP’s Print and Scan
          Doctor and had tried it a few times. It just got as far as “can’t communicate with your device” each time so wasn’t able to help me this time. It has in the past, however. It was thanks to this Lounge that I knew about it!


      • #2305342
        Paul T
        AskWoody MVP

        What is the IP of the printer? If the printer won’t tell you your router should in “connected devices”.

        Can you ping the IP?
        Can you browse to the IP?

        cheers, Paul

      • #2305712
        AskWoody Plus

        Hi Paul,

        Answers to your questions:

        What is the IP of the printer? according to printer

        Can you ping the IP? No, get “General Failure” message each time
        Can you browse to the IP? No, “can’t establish a connection”

        Is this weird? It is printing from the PC just fine again today.

        Curious to hear your response!


        Just found this in an earlier post when this printer wouldn’t connect to a new router.  In topic, #2300147, EP said this, which seems to relate to what you are saying:

        …be sure that your HP OfficeJet 6500 printer is connected to a 192.x.x.x IP address and not a “private” IP address with something like 169.254.x.x.

        And, thanks to you, I’ve now learned it is connected to a 169.254… address.

        Do I need to worry about this since it’s printing now? Or is this the reason it stopped printing all of a sudden, the topic of this thread??



        • This reply was modified 4 months, 1 week ago by IreneLinda.
      • #2305914
        Paul T
        AskWoody MVP

        169 addresses are self assigned after failure to obtain one from your router.
        This implies a network connection issue or you have ethernet and wifi and only found the address of the disconnected port.

        I would disable the unused port on the printer, from the printer web page – assuming you can connect to it.

        cheers, Paul

      • #2306708
        AskWoody Plus

        Thanks, Paul. Now I understand how the printer ended up with a 169 IP address.

        I’ll try this out next week when I can grab some “tech time” and let you know how I do.


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