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  • HP Wirelss OfficeJet Won’t Scan

    Home Forums AskWoody support PC hardware HP Wirelss OfficeJet Won’t Scan

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      • #2380060
        IreneLinda
        AskWoody Lounger

        Hi Loungers,

        Our HP OfficeJet 6500 wireless printer refuses to let me scan anything, whether from the printer keyboard or from the PC. Thanks to Loungers earlier, it is now wirelessly connected properly, but somehow this function got lost.

        The message I get is “device installation is not complete”.

        Can’t understand this because it was scanning just fine before. I know I can download a new version of the software but am afraid doing so will mess up my hard won wireless connection (gave printer a separate IP address).

        Any suggestions as to how I can fix this and save my “new” connection?

        Thanks for any thoughts,

        Linda

      • #2380100
        bbearren
        AskWoody MVP

        I have an 8600 connected via Ethernet.  In the past it has on occasion misplaced its scanning feature.  I have a shortcut on my desktop, “”C:\Program Files\HP\HP Officejet Pro 8600\Bin\HP Officejet Pro 8600.exe” -Start UDCDevicePage” that when double-clicked, opens a maintenance web page.

        On that web page, I can go through the Scan features and get things reset and working again.  Does your OfficeJet 6500 have such a feature?

        Create a fresh drive image before making system changes/Windows updates, in case you need to start over!
        "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns
        "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware

        • #2380363
          IreneLinda
          AskWoody Lounger

          Hmm, bbearren, I can’t even find my Officejet in Program Files. Neither the Hewlett-Packard folder nor the hp one contains it. All files in these folders go back to 2010, which is the age of the OfficeJet but the actual device isn’t listed.

          Is there anywhere else to look? That feature sounds ideal: maybe it’s there because yours is a Pro model and mine is not.

          Thanks for the suggestion.

           

      • #2380154
        PaulK
        AskWoody Lounger

        Is it only Scan that fails? Does it Print OK?

        Which specific model of Officejet 6500 is it?
        OJ6500

        Have you the User Guide?

        • #2380364
          IreneLinda
          AskWoody Lounger

          In answer, Paul, it’s the Officejet E 709 series. It prints perfectly … just scanning has stopped since the wireless IP address fix.

          I have its original manual but there isn’t anything there that seems to help.

          Thanks for weighing in!

          • #2380403
            OscarCP
            AskWoody Plus

            Irene Linda. this might not fit your needs, but won’t do any harm to mention, in case it might actually help:

            Have you tried connecting the printer to your computer with a cable? I have always used my printers, currently an HP OfficeJet 4650 (an older model that has the magical property of never having had a paper jam in the nearly three years since I bought it, unlike its two immediate predecessors (a Cannon Prixma and another HP model), using cable and not WiFi. I have never had a problem scanning, duplicating or printing with this printer, or with its several predecessors.

            Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur & sometimes, Linux (Mint)

            MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
            Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
            Waterfox "Current" and (now and then) Chrome. also Intego AV and Malwarebytes for the Mac.

            1 user thanked author for this post.
            • #2380405
              Cee Arr
              AskWoody Lounger

              I agree with OscarCP.  I’m old and defiitely ‘old school’ and living alone have no need for WiFi of any sort. I prefer the use of cable connections and LAN. My HP printer is also old -read cheap- and is a copy, print, scan model which is connected by a USB cable to the computer.  It works.  I don’t download or use any HP software dished up by MS or HP and scan/print/copy OK. Of course your situation/set up may differ, but try a cable.  Final suggestion search for, install and run HP Print Doctor which I found useful when trying to connect HP printer to Windows 10.

              1 user thanked author for this post.
          • #2380493
            Alex5723
            AskWoody Plus

            Have you tried Windows build-in Fax & Scan feature ?

            %windir%\system32\WFS.exe

            I use it with my AIO laser printer.

      • #2380479
        wavy
        AskWoody Plus

        I am jumping in late but have you tried The HP Print and Scan Doctor?
        https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500-all-in-one-printer-series-e709/3795309

        OOps I see it was already suggested.

        I would do an image before trying anything to preserve your hard won printing ability.

        In the mean time until you have that working Under windows accessories Windows Fax and Scan may tide you over.

        🍻

        Just because you don't know where you are going doesn't mean any road will get you there.
      • #2380821
        IreneLinda
        AskWoody Lounger

        Hi guys,

        First, apologies: I hadn’t received email notification about replies so missed these until just now.

        This will sound dumb, but I don’t have a spare USB cable. Is there a workaround?

        I tried Print and Scan Doctor right away but it keeps giving me a “can’t find printer” message after it tries to connect to my new wireless IP setup.

        Got all excited about Windows Fax and Scan, about which I knew nothing, found it and tried it. Same message: “no scanner detected”. So back to square one, unfortunately. Still nice to know about this program for the future since the HP Solution Center no longer works … unless I set the date back to November 2020!

        Will be sure to check back here even if I don’t receive an email.

        Thanks a bunch for trying to help!

        • #2380828
          OscarCP
          AskWoody Plus

          Irene Linda: “This will sound dumb, but I don’t have a spare USB cable. Is there a workaround?

          If you mean that you do not have a spare USB cable, buying it on Amazon (quite a few to choose from there) or at a shop that sells electronic equipment should take care of it. In the US, “Best Buy” is a good place to get it from. But most likely this is not what you meant.

          If you mean that all your printer ports are in use (odd, but I am not there to see that, so I assume that this guess is probably wrong), I would not know what anyone could do about it, other than to unplug something.

          If you mean that you do not have room to connect yet another USB cable to your computer, then getting a minihub might solve your problem (also from Amazon, Best Buy, etc.)

          A minihub is a small device with a number of ports for USB of various kinds, as well as Ethernet, HDMI, etc. that connects to one port of the PC via a dongle.

          I am not at all sure that any of the above describes or fits your problem, by this is as far as I can go with what I have.

          Good luck finding a good solution.

          Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur & sometimes, Linux (Mint)

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          Waterfox "Current" and (now and then) Chrome. also Intego AV and Malwarebytes for the Mac.

      • #2380834
        IreneLinda
        AskWoody Lounger

        Thanks, Oscar. Your first guess was the correct one: haven’t ever connected this machine via cable so would have to purchase one. Before doing so, I hope to find another solution. In an earlier Ask Woody post, it took ages to fix the wireless connection so the printer worked so I’d like to maintain its wireless capability for scanning … if I can.

        Still, good to have a backup plan!

        Linda

        • #2380838
          OscarCP
          AskWoody Plus

          IreneLinda,

          Well, about using the printer with a WiFi connection through a router: on my definitely paranoid side now, I do remember than in some TV show of cops and robbers, some detective got information critical to the case from the memory of the printer where a crucial document was the last thing scanned by the suspect.

          He explained that “most people do not know it, but the information on the last file they scanned or printed is kept in the printer’s memory.”

          So, as I write this, I am also shuddering at the very thought of some neighbor entering the printer through my router. Oh, the horror of it! So, at my place, it is cables all the way, uncompromisingly.

          Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur & sometimes, Linux (Mint)

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          Waterfox "Current" and (now and then) Chrome. also Intego AV and Malwarebytes for the Mac.

      • #2380839
        IreneLinda
        AskWoody Lounger

        Perfect, Oscar. I understand and even share your concern and desire to be as unreachable digitally as possible. Kudos to you on staying off the radar … at least more than I.

        Linda

      • #2380916
        Paul T
        AskWoody MVP

        Does the scanner/printer show in Device Manager? Maybe with an error message?

        Installation not complete implies the software is not loaded. You might have to reinstall.

        cheers, Paul

      • #2381574
        IreneLinda
        AskWoody Lounger

        Hmm, hadn’t looked there, Paul. When I did, I noticed the original HP is listed but not the  one I labelled “New” after correcting the printer IP address issue. In Devices and Printers, both are still listed with the new one as default.

        Should I remove the original one so that only the new one that works wirelessly is listed? Then see if it shows up in Device Manager?

        Finally, do you know if reinstalling the software from the HP site will mess up my hard fought IP address fix?

        Thanks for your help, as always,

        Linda

      • #2381949
        Paul T
        AskWoody MVP

        I would delete the old one.

        Reinstalling the software should make no difference to your IP address.

        cheers, Paul

      • #2382028
        IreneLinda
        AskWoody Lounger

        Thanks, Paul. I did remove it. And you’re right: doing so didn’t affect the new IP set up.

        My OfficeJet is now scanning! 🙂

        It required an uninstall and reinstall from the HP website download as many of you suggested … and a lot of time from PKCano in DM  to help me when a number of steps just wouldn’t work as they were supposed to.

        Once again I am hugely grateful to this Lounge and the Ask Woody team. You are all so willing to help and provide detailed instructions to this non techy whenever I reach out.

        Thanks for another tech problem solution and for the time each of you has given me.

        Linda

        1 user thanked author for this post.
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