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  • Hunting for an elusive Win7 ESU license

    Posted on Tracey Capen Comment on the AskWoody Lounge

    Home Forums AskWoody blog Hunting for an elusive Win7 ESU license

    • This topic has 54 replies, 26 voices, and was last updated 6 months ago.
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      • #2022402 Reply
        Tracey Capen
        AskWoody MVP

        WINDOWS 7 By Susan Bradley We know that a sizable number of AskWoody members will continue to use Windows 7 well after its January 2020 end-of-service[See the full post at: Hunting for an elusive Win7 ESU license]

        UPDATE:  Amy and Ted have created an online form to make it easy to collect the info they need to sell to you a Windows 7 ESU license.  Go here to fill it out.  If you have any questions, please let us know.

        • This topic was modified 7 months, 3 weeks ago by Susan Bradley.
      • #2022664 Reply
        anonymous
        Guest

        Ed Bott posted an article on his experience trying to find an ESU provider.

        https://www.zdnet.com/article/so-you-want-to-keep-running-windows-7-good-luck-with-that-small-businesses/

        • #2022816 Reply
          woody
          Da Boss

          Yep. Susan has gone a giant step further.

          2 users thanked author for this post.
      • #2022862 Reply

        Thanks, Susan and Amy; it’s a great Christmas gift for us!

        Am going to take a break from the the IT madness like you guys before diving into this, however. My ideal is a cabin in the Washington Olympic Peninsula snow somewhere for two weeks, but, as budget dictates, will be content with candles and rain, which is great; in our part of the country we look so forward to it! Water from the sky; what a wonder! 🙂

        Season’s Greetings & Thanks Again!

        Win7 Pro SP1 64-bit ESU, Dell Latitude E6330, Intel CORE i5 "Ivy Bridge", Group "Patch List", Multiple Air-Gapped backup drives in different locations, "Don't auto-check for updates-Full Manual Mode." Linux Mint Greenhorn
        --
        "A committee is the only known form of life that has at least four legs and no brain."

        -Robert Heinlein

      • #2022870 Reply
        Pim
        AskWoody Plus

        Can people outside the US also use the purchase form and buy an ESU from Amy and Ted?

        ASRock Beebox J3160 - Win7 Ultimate x64
        Asus VivoPC VC62B - Win7 Ultimate x64
        Dell Latitude E6430 - Win7 Ultimate x64
        Dell Latitude XT3 - Vista Ultimate x86 (still...)
        Gigabyte GA-H110M-HD3 DDR3 - Win10 Pro 1809 x64

        • #2023003 Reply
          Susan Bradley
          AskWoody MVP

          Yes, it’s not USA only.

          Susan Bradley Patch Lady

          2 users thanked author for this post.
        • #2036741 Reply
          EP
          AskWoody_MVP

          yup. ESUs for Win7 should be worldwide and not limited to folks residing in the USA

          Note: As Susan told me several days ago ESUs are for those using Win7 Pro, Enterprise or even Ultimate. Win7 editions like Home basic & home premium are ineligible for ESUs

          • This reply was modified 7 months, 3 weeks ago by EP.
      • #2036840 Reply
        AmbularD
        AskWoody Plus

        Is it necessary to be using Office 365 to get the ESU license?

        i7-4790k - Z97X-Gaming 3 - DDR3 2133 x 32GB - GTX 1070 FTW - Windows 7 Pro x64 SP1 ESU

        • #2037278 Reply
          anonymous
          Guest

          No.

          1 user thanked author for this post.
      • #2037072 Reply
        redknight
        AskWoody Plus

        I purchased 3 ESU licenses using the form created by Amy and Ted.  Upon receiving an email from Ted which included the product key and the Office 365 admin credentials for the user account they set up, I successfully installed and activated the ESU product key on 2 machines using Susan’s instructions outlined in the 12/23 AskWoody Plus Newsletter.  Will do the 3rd machine later.  I also went to the Office 365 Admin Portal using the supplied credentials.  Thanks Susan, Amy, and Ted.

      • #2037393 Reply
        alkhall
        AskWoody Lounger

        You must be a business to get license?

        • #2037762 Reply
          Paul T
          AskWoody MVP

          It would appear not – the website used in testing is not real, so making up something seems to be OK. Note: until this has been tested more fully you should be careful parting with your money.

          If you want this for your personal W7 PC then I would not bother. A regular image backup to external disk is cheaper and more comprehensive protection.

          cheers, Paul

        • #2038111 Reply
          Pim
          AskWoody Plus

          Yes, you must be a business. See e.g. this link: “With that in mind, today we’re announcing the availability of paid Windows 7 Extended Security Updates (ESU) through January 2023 for businesses of all sizes.” However, I do not know how Amy and Ted deal with it if you are a private person and want an ESU license for Windows 7 Professional or Ultimate. Keep in mind though that one cannot get an ESU license for the Home version.

          ASRock Beebox J3160 - Win7 Ultimate x64
          Asus VivoPC VC62B - Win7 Ultimate x64
          Dell Latitude E6430 - Win7 Ultimate x64
          Dell Latitude XT3 - Vista Ultimate x86 (still...)
          Gigabyte GA-H110M-HD3 DDR3 - Win10 Pro 1809 x64

      • #2037766 Reply
        alkhall
        AskWoody Lounger

        It would appear not – the website used in testing is not real, so making up something seems to be OK. Note: until this has been tested more fully you should be careful parting with your money.

        If you want this for your personal W7 PC then I would not bother. A regular image backup to external disk is cheaper and more comprehensive protection.

        cheers, Paul

        What?

        So the post by redknight is bogus?

        • #2037795 Reply
          Paul T
          AskWoody MVP

          Which bit of that post says anything about being a business?

          cheers, Paul

      • #2037883 Reply
        alkhall
        AskWoody Lounger

        The form:

        https://forms.office.com/Pages/ResponsePage.aspx?id=CEtIRBCvwEyPI4AgwsgbpPcTYf1jGDxMoOAm3rKwHJVUOTg0M1JXSUJKQjREMElWODdXQ1FVS0tDVy4u

        has Company as a required field. Generally, a company is a business.

        redknight says they got three licenses.

        My question was if being a business, as opposed to private individual, is a requirement to obtain a license.

        I have three W7 machines.

        • This reply was modified 7 months, 2 weeks ago by alkhall.
        • #2038100 Reply
          Paul T
          AskWoody MVP

          The real question for you is why do you need to spend (a lot of) money to retain W7 support on your machines? If you are a business with specific software requirements then I can see it may be necessary. If it’s a home installation and you “just don’t like W10” then I see no reason to spend the money. Either stay on W7 and backup lots, or move one box to W10 as a test and if all goes well…

          cheers, Paul

      • #2038322 Reply
        alkhall
        AskWoody Lounger

        Actually, the real question is the question I asked initially.

        I appreciate your perspective and respect your opinion, but I simply wanted an answer.

        1 user thanked author for this post.
        • #2038331 Reply
          Paul T
          AskWoody MVP

          The answer is “probably not” as a business could be one person with one machine. Calling it “business” may be a way of pointing out that it is not simple or cheap and therefore not really suitable for home users.

          cheers, Paul

          1 user thanked author for this post.
      • #2039817 Reply
        rick41
        AskWoody Plus

        Thanks so much for this, Susan.  Question:  Is the “Year 1” referenced in your ESU license a standardized period that is the same for all buyers (e.g., the year ending Jan 20, 2021)?  Or does the license instead last 1 year from when you bought it (or installed it)?

      • #2039822 Reply
        rick41
        AskWoody Plus

        Another question, related to the fact that the ESR licenses are only for Win 7 Pro or Ultimate:  I have 2 Win7 Pro machines, and 1 Win7 Home Premium machine.  I also have a valid, never activated Win7 Pro retail key that I bought several years ago (as a backup), as well as a Win 7 SP1 Pro iso.  Can I use those to upgrade my Win7 Home Premium machine to Pro, thus making it eligible for ESR if I obtain an ESR license?  I’m thinking the answer should be “yes,” but I’m not sure…

        OK, one more question 🙂  The two Pro machines are both Lenovos, one purchased with Win 7 as a manufacturer-installed downgrade from Win 8, and one purchased with Win 7 as a manufacturer-installed downgrade from Win 10.  Might the downgrades present any issues when trying to apply the ESU key?

        • #2039880 Reply
          mn–
          AskWoody Lounger

          one purchased with Win 7 as a manufacturer-installed downgrade from Win 8, and one purchased with Win 7 as a manufacturer-installed downgrade from Win 10.  Might the downgrades present any issues when trying to apply the ESU key?

          I really hope not, as Microsoft specifically marketed the W7 ESU at a lower price for those who’re using W7 Enterprise as a downgrade from W10 Enterprise…

          1 user thanked author for this post.
      • #2042264 Reply
        wrangler
        AskWoody Plus

        Thanks to Susan, Amy & Ted for making this as painless as possible.  I filled out the online form, got the key by email, and followed Susan’s instructions from the newsletter, and it simply worked.

        • #2042272 Reply
          Paul T
          AskWoody MVP

          For the record, why did you decide to go the ESU route?

          cheers, Paul

          • #2086190 Reply
            wrangler
            AskWoody Plus

            Bought a little more time for my old hardware/Win 7 setup.  Like a lot of Win 7 users, I’ve got it set up just like I want it.  I have to admit that I’ve been strongly deterred from adopting any later versions of Windows by the strange behavior of Microsoft beginning with the Windows 8 design.

      • #2053342 Reply
        AmbularD
        AskWoody Plus

        So, it appears that this final patch roll-up that’s required in order to use an ESU (and as I understand it, is also required in order to get patch protection via 0Patch after Microsoft support ends) will include a big nag screen.

        https://www.zdnet.com/article/heres-what-will-happen-to-your-windows-7-pc-on-january-15-2020/

        Any word on whether this will appear for ESU licencees, or whether there will be any way to deactivate it?

        i7-4790k - Z97X-Gaming 3 - DDR3 2133 x 32GB - GTX 1070 FTW - Windows 7 Pro x64 SP1 ESU

        1 user thanked author for this post.
        • #2100182 Reply
          jburk07
          AskWoody Plus

          @AmbularD,
          The nag was part of the December 2019 rollup also. When it appeared on my Windows 7 Home Premium and Ultimate laptops, I just clicked the link that said “Do not remind me again” and it hasn’t reappeared. I did have to click that link on every user account. So it doesn’t seem to be a problem even if it does appear.
          Elsewhere here on AskWoody I’ve also read about registry fixes to get rid of the nag if you’re worried that Microsoft will “reactivate” it later.

          Linux Mint Cinnamon 19.2
          Group A:
          Win7 Pro x64 SP1 Haswell, 0patch Pro, dual boot with Linux
          Win7 Home Premium x64 SP1 Ivy Bridge, 0patch Pro, mostly offline
          Win 10 Pro x64 v1909 Ivy Bridge, dual boot with Linux

          • This reply was modified 6 months, 3 weeks ago by jburk07.
          • This reply was modified 6 months, 3 weeks ago by jburk07.
      • #2084134 Reply
        maxthecat
        AskWoody Plus

        Thanks to Amy and Ted.

        • #2084296 Reply
          rick41
          AskWoody Plus

          I’ll second that thank you  to Amy and Ted.

          BTW, is there any possible benefit or disadvantage to waiting until January updates have been applied before activating the ESU?

          • #2084530 Reply
            Paul T
            AskWoody MVP

            Nope! The ESU is just a license.

            cheers, Paul

            1 user thanked author for this post.
          • #2086442 Reply
            abbodi86
            AskWoody_MVP

            The only advantage if January updates are installed is now you can now install ESU key on Ultimate N and Ultimate E editions
            previously, only regular Ultimate was allowed (in addition to Enterprise and Professtional of course)

      • #2085921 Reply
        Ricard
        AskWoody Plus

        YES, thank you all for the help to accomplish an ESU.  I’ve signed up through the Harbor Computing Services form SB linked to and am awaiting further information.

        One question in advance: The MS blog post instructions SB published says that the Oct. rollup is a prerequisite.  I’ve been Group B installing only Security Only updates.  Since the monthly rollups are supposed to be cumulative, can I assume that ANY  rollup from Oct. through the last one in January will be sufficient to setup the ESU key?

        Win 7 Pro, 64-Bit, Group B ESU,Ivy Bridge i3-3110M, 2.4GHz, 4GB, XP Mode VM, WordPerfect
        • #2085930 Reply
          PKCano
          Da Boss

          I would recommend installing the Oct Rollup.

        • #2085966 Reply
          rick41
          AskWoody Plus

          I am in Group A, so I’m not sure of the applicability of my experience to.your situation — though it might help other Group A-ers.

          I  enabled an ESU license on three Win 7 Pro machines yesterday.  For some reason one of the three machines did not have the October ’19 rollup installed.  It did have the November and December rollups.  After reading the link below (which says “the latest SSU and the current quality update are required” — with no specific reference to the October ’19 rollup) I decided to go ahead and try applying the ESU license on that machine, and it seems to have gone fine, same as the other two (although I guess I can’t tell for sure until ESU-only updates start appearing?).  In fact, could that statement “the latest SSU and the current quality update are required” suggest that the January versions of those must be installed before any ESU-only become available and installable?

          https://support.microsoft.com/en-us/help/4522133/procedure-to-continue-receiving-security-updates

           

          • #2085970 Reply
            PKCano
            Da Boss

            I am going to speculate:
            I think MS’s intention is that everyone who uses the ESU patches needs to be fully updated from the start. I suspect that means installing the Jan updates.
            I am not an authority on that, so don’t quote me.

      • #2086354 Reply
        rick41
        AskWoody Plus

        Been informed by Norton that they will no longer provide software updates for installations on Windows 7.  Essentially, you’ll be “stuck” at the latest version available today.  “However, your Norton client security software will continue to receive the latest malware definitions by LiveUpdate, vulnerability updates, and compatibility fixes.”  Then they go on to warn about the risk of staying on Win 7.

        Just curious as to what, if any, notifications other people have received from their AVs/Security Suites regarding continuation of support for Win 7 past this point?

        2 users thanked author for this post.
        • #2086371 Reply
          woody
          Da Boss

          We know that Microsoft Security Essentials will follow a similar path.

          https://www.computerworld.com/article/3510500/microsoft-blinks-security-essentials-will-continue-to-receive-updates-after-jan-14.html

          2 users thanked author for this post.
          • #2124438 Reply
            L95
            AskWoody Plus

            Woody and Rick41:  I’m wondering if Norton is making a distinction between Windows 7 and Windows 7 Service Pack 1.  Norton’s posting at

            https://community.norton.com/en/blogs/product-update-announcements/norton-protection-windows-7-once-microsoft-ends-its-support

            says  “if you are on Windows 7, your Norton client security software will no longer receive the new software updates that the supported versions of Windows (Windows 10, Windows 8, and Windows 7 Service Pack 1) will receive”.  (Bold-face emphasis provided by me). So they seem to be saying that if you have Service Pack 1, then Windows 7 users will continue to receive Norton updates.  They also say in that same posting that “Your Norton products will continue to support Windows 7 for the foreseeable future”.   The date shown at the bottom of the posting says “Last modified: 01/27/2020”,  and so it seems to be pretty recent information.   I called Norton as I was writing this (on February 1, 2020  but before I understood the distinction between Windows 7 and Windows 7 Service Pack 1 ) and the representative I spoke to said that that as far as he knows,  Norton will continue to support Windows 7.   I read to him what Rick41 said in his posting above,  and again he said that as far as he knows, Norton will continue to support Windows 7,  and he has no information to indicate otherwise.  At the point I spoke with him,  I didn’t discuss whether it only pertains to Service Pack 1,  because at that point I hadn’t yet read that deeply into the Norton posting.  So I called Norton again, and this time I got a representative whom I had a hard time understanding,  but then when I read to her what it said on the Norton website,  she said yes, Norton will continue to provide updates for Windows 7.  But again,  I didn’t discuss with her the distinction between Windows 7 Service Pack 1 and Windows 7,  because I had a hard time understanding what she was saying,  and I had been on the phone a long time.   In addition,  I looked at the Norton website at the following link:

            https://buy-static.norton.com/norton/ps/bb/ushard/360/us_en_nort_branded-gen.html?om_sem_cid=hho_sem_sy:us:ggl:en:b:br:kw0000004484:317773384938:c:google:1584688543:57237780182:kwd-22952117949&nortoncountry=US&pgrid=57237780182&ptaid=kwd-22952117949&gclid=EAIaIQobChMI7sK3itmx5wIVxcDACh2zXA2UEAAYASAAEgJ2Q_D_BwE&gclsrc=aw.ds

            and it says there under “System Requirements”:  …. “Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.”  (Bold-face emphasis provided by me).   So that seems to indicate that if you have Service Pack 1,  you would continue to receive updates.  Finally,  I looked at an article dated October 29, 2019 by Gregg Keizer on computerworld.com located at the following link:

            https://www.computerworld.com/article/3449216/what-happens-after-windows-7s-retirement.html

            and it says in that article “Just as happened at the retirement of Windows XP in April 2014, expect that most credible AV makers will continue to pump out new definition updates — the “fingerprints” that identify newly-found malware to the scanner — for Windows 7 long after the OS has fallen off the support list.”    So that appears to be another piece of evidence that most AV makers will continue to support Windows 7  (and I assume this would include Norton, since to the best of my knowledge,  Norton is a credible AV maker).

            So I’m just wondering what you think.  Do you think all this could simply mean that Norton is no longer going to provide updates for Windows 7 unless you have Windows 7 Service Pack 1?

            1 user thanked author for this post.
            • #2124475 Reply
              rick41
              AskWoody Plus

              L95, on Jan 30 I received an email from Norton warning that Microsoft had ended support for Windows 7.  But it gave this assurance of continued Norton Support for Windows 7:

              “Your Norton protection will continue to run as normal on Windows 7. You will continue to receive security and product updates for Norton and you will continue to experience the same great level of protection you’ve come to expect from us.”

              The email only refers to “Windows 7” with no distinction made between original 7 and SP1 — even though some previous Norton blogs had seemed to suggest a difference in support between the two.

              The following thread at the Norton Forums discussed this confusion, with the conclusion that Win 7 SP1 — and likely original 7 as well — will continue to be fully supported by Norton, with both definitions AND software updates.

              https://community.norton.com/en/forums/windows-7-support-ending

              2 users thanked author for this post.
      • #2088676 Reply
        jcaplan
        AskWoody Plus

        The #Windows7 Extended Security Updates “Ask Microsoft Anything” board is now open for early questions – http://aka.ms/AMA/Windows7ESU.

        https://twitter.com/MSWindowsITPro/status/1220048280656084992

         

        • This reply was modified 6 months, 3 weeks ago by jcaplan.
        • #2089238 Reply
          craftech
          AskWoody Lounger

          Hi,

          I filled out the form early this morning and haven’t gotten a reply nor a confirmation

          for my CC payment.  Does anyone know how long it usually takes?

          Thanks

          • #2091584 Reply
            rick41
            AskWoody Plus

            My first one took a day for the initial reply and an  additional day for the key.  With the second request I had both receipt and key within an hour.  So it could vary; they might be busier now.  I would just contact them again if you haven’t heard back within three business days .  And of course check your spam folder.

            • #2100159 Reply
              anonymous
              Guest

              Thanks for that information.  I emailed them this morning (24 hours later).

              Will update when I receive a reply.

              John

      • #2100211 Reply
        KYKaren
        AskWoody Plus

        What is the charge for 1 ESU license from Harbor Computer Services?  Patch Lady said it would be slightly higher than the base U.S. $61 ESU license fee.  So, how much “slightly higher” is it?

        Offline: Win7Pro ∙ SP1 ∙ x64
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

        • #2100350 Reply
          anonymous
          Guest

          It was around $68, but I didn’t get a confirmation number and they haven’t responded to my email this morning.   I didn’t check my credit card to see if they charged it yet.

           

          John

          • #2100444 Reply
            anonymous
            Guest

            Update:  I just received a receipt for my purchase.  So far so good.  Awaiting instructions and key.

            John

            • #2110823 Reply
              anonymous
              Guest

              UPDATE:

              OK it’s Monday and I received my license key from Harbor Computer Services.  Followed the instructions using the new key and got the final message:

              “Product activated successfully.”

              So it took 4 days, but everything seemed straight forward.

              Checked Windows Update and there were no new updates since January 15 (other than for Windows Defender which never ceased anyway).  Can anyone confirm?  Nothing new since the 14th except Windows Defender?

              Thanks for the help.

              Regards,

              John

              • #2110844 Reply
                rick41
                AskWoody Plus

                Same here.  Win 7 Pro ESU installed, last updates applied were the January Patch Tuesday Windows and .NET rollups, MSRT and servicing stack update.  No new updates available now.

      • #2111560 Reply
        Just Lurking
        AskWoody Plus

        @ KYKaren

        Patch Lady said it would be slightly higher than the base U.S. $61 ESU license fee. So, how much “slightly higher” is it?

        Just curious, where did *Patch Lady* say it would be higher than the $61.00 fee that was originally listed?

        Susan Bradley wrote:

        The price for a single ESU license was U.S. $61 per workstation for the first year — $11 up from the original $50 estimate. Reportedly, the price was increased to match up with the license fee for MS Software Assurance (more info) customers.

        @ anonymous

        It was around $68, …

        I placed an order for the ESU license yesterday, and it was indicated on the order form that the cost would be $63.75 each.

      • #2111567 Reply
        KYKaren
        AskWoody Plus

        @ KYKaren

        Patch Lady said it would be slightly higher than the base U.S. $61 ESU license fee. So, how much “slightly higher” is it?

        Just curious, where did *Patch Lady* say it would be higher than the $61.00 fee that was originally listed?

        Susan Bradley wrote:

        The price for a single ESU license was U.S. $61 per workstation for the first year — $11 up from the original $50 estimate. Reportedly, the price was increased to match up with the license fee for MS Software Assurance (more info) customers.

        @ anonymous

        It was around $68, …

        I placed an order for the ESU license yesterday, and it was indicated on the order form that the cost would be $63.75 each.

        https://www.askwoody.com/newsletter/closing-the-book-on-windows-7/

        Offline: Win7Pro ∙ SP1 ∙ x64
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

        1 user thanked author for this post.
      • #2111568 Reply
        KYKaren
        AskWoody Plus

        Just curious, where did ….

        https://www.askwoody.com/newsletter/closing-the-book-on-windows-7/

        Offline: Win7Pro ∙ SP1 ∙ x64
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
        Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

        1 user thanked author for this post.
      • #2112144 Reply
        cadprofessor
        AskWoody Plus

        My total for each 67.41.  Which included Lic, Credit Card Fee and state tax.

      • #2123709 Reply
        Just Lurking
        AskWoody Plus

        @ KYKaren

        I placed an order for the ESU license yesterday, and it was indicated on the order form that the cost would be $63.75 each.

        Patch Lady said it would be slightly higher than the base U.S. $61 ESU license fee.

        It was around $68, …

        Looks like anonymous had it *right*. Once the Receipt came in, the final charge was $67.41.

        So, just for the record, it looks like Harbor Computer Services has not updated their order form with the current charge.

      • #2137726 Reply
        Bridgemans
        AskWoody Lounger

        Key arrived with instructions, have installed on ultimate. Big thank you to Susan, Amy & Ted for facilitating this from me and a dual quad card pc, that now happily lives on despite Asus not updating MB software to win10

      • #2139930 Reply
        craftech
        AskWoody Lounger

        See my post here regarding incorrect instructions for Windows 7 ESU License from Harbor Computer Services.

        Incorrect ESU Instructions Harbor Computer Services

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