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  • INF and Boot Code Problem Preventing Update to 20H2

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 INF and Boot Code Problem Preventing Update to 20H2

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      • #2372186
        kstephens43
        AskWoody Plus

        I am running Widows 10 Home, 1909, Build 18363.1556 on a Dell Inspiron 3670.  Obviously, I need to update to 20H2.  Unfortunately, all 17 attempts have failed.  The latest (today) was an attempt to do the update using a 20H2 ISO file.

        The setup.diag logs showed two errors:  The first said: “Cannot find include file “ks.inf.  Needed section [KS.Registration] not found, might exist in missing included INF.”

        The second said:  ”  fatal migration plug-in failure (Update Boot Code) Plug-in error:  0x00000005.

        Aside from the inability to update to 20H2, my 1909 is doing everything I need with no problems.

        Does anybody know how I can get around this roadblock?

        (To see what has been done already, go to the Windows 10 topic How to Stop Windows Update.)

      • #2372279
        kstephens43
        AskWoody Plus

        Bob99 thank you for doing this.  I wanted to do it, but did not know how.

        How an someone, in their post, include a link, as you did above?

         

         

        • #2372290
          b
          AskWoody MVP

          Windows 10 Pro version 21H2 build 19044.1149 + Microsoft 365 (group ASAP)

        • #2372304
          Bob99
          AskWoody Plus

          Thanks for the kudos, but I’m not the one who added the hyperlink to your original post. It was added somehow behind the scenes while I was typing my now-deleted post. My deleted post contained an active hyperlink to your other thread.

          When I began composing my deleted post, your original post did not have a hyperlink, it only had the title shown in bold lettering. That’s why I began composing my post, so that folks wouldn’t have to search for the thread you mentioned, they would just need to click a link.

          Immediately after posting my deleted post, I noticed it had become a duplicate one since your thread title was now an active hyperlink, so I immediately requested its deletion since it was now a duplicate.

          I hope you’ve been able to look at the link from @b above on how to include a hyperlink in a post to point to other posts or other web sites. The process is fairly easy!

          OK, enough of this as it’s actually off-topic with respect to your original question.  🙂

          • This reply was modified 1 month ago by Bob99.
          • This reply was modified 1 month ago by Bob99.
      • #2372481
        kstephens43
        AskWoody Plus

        Over my lifetime, I have been through some harrowing times, many of which threatened my life.  I am not a quitter, and I don’t like to declare defeat.  However, I am surrendering to this wretched Windows 10 update problem.  Legions of highly skilled, IT people have tried to help me, but nothing works.

        I have resigned myself to doing a “clean install”  of Windows 10, knowing that I may have to reinstall all my software.  I have a Macrium backup of my entire drive (corrupted though the Windows may be) and a Windows backup of my “files and data.”

        I need somebody who has actually done a clean install of Windows to give me advice and tips.  I have used Windows since the very first version, but I have never had to do a clean install.

        Is anybody willing to help me through this morass?

        • #2372488
          Bob99
          AskWoody Plus

          I need somebody who has actually done a clean install of Windows to give me advice and tips. …Is anybody willing to help me through this morass?

          Given your bumpy path towards getting the monthly update to 1909 to finally work, I’d stick with either Susan’s or PKCano’s advice on exactly the steps to follow and the sequence to perform them in at this point.

        • #2372490
          PKCano
          Manager

          Cleaning up the system made it possible to update Win10 Home v1909 from Build 18363.1379 (Feb) to Build 18363.1556 (June)
          But neither cleaning up the system nor doing an upgrade over the top has been successful in moving to v20H2.
          There has been a persistent error in the SetupDiag log.

          Error: SetupDiag reports fatal migration plug-in failure.
          Last Phase: Finalize
          Last Operation: Update Boot Code

          This may indicate a problem in the “Boot” entry in the system reserved uefi boot partition. I am not familiar with Macrium Reflect for backup, but Macrium does have a facility to fix Windows boot issues, rebuild the bcd, using the Recovery USB.
          There are several who are familiar with this procedure.

        • #2372553
          Paul T
          AskWoody MVP

          Clean install is easy.

          Download the ISO and burn to USB – I use Rufus, you can use Windows Media Creation Tool.
          Disconnect from the internet.
          Boot from the USB.
          Install Windows with a local Windows account.
          Clean up the rubbish.
          Image backup.
          Connect to the internet and let Windows update everything.
          Image backup (if you can be bothered).
          Reinstall everything.
          When it’s running nicely, image backup.

          As always, make an image backup before you start so you can recover the data you didn’t know you needed to backup because it isn’t in Documents.

          cheers, Paul

          p.s. I assume you’ve tried an over the top install using the version of Windows already on your machine?

          1 user thanked author for this post.
          • #2372667
            kstephens43
            AskWoody Plus

            Paul, what do you mean, specifically, when you say Reinstall everything?  Do you mean that I should reinstall again from the ISO?

            • #2373058
              Paul T
              AskWoody MVP

              Once Windows has been installed and you’ve tidied it up, reinstall the apps you need.

              cheers, Paul

              1 user thanked author for this post.
      • #2372612
        kstephens43
        AskWoody Plus

        Thanks.  Yes, I have tried an over-the-top install with an ISO file, after we successfully installed 1909.  It bombed.

        I still have the boot-failure errors at the very end of each update.  I am running a UEFI machine.  (Dell Inspiron 3670, about three years old.)  When I run the entire suite of diagnostics (DISM, sfc, etc.), everything is supposedly normal, or says things have been fixed.

        I have a Windows backup of files and data.  Could that be restored after a clean install of Windows.  If so, do you know what is included in that backup?  That is, would apps be included?

      • #2373420
        kstephens43
        AskWoody Plus

        SUCCESS AT LAST !!!

        It took 21 attempts, but #21 succeeded in updating my Windows 10 to Version 20H2,  Build 19042.1052.

        With the able assistance of a number of people, including PK Cano and Paul T, we had tried just about everything in the book regarding difficulties in updating Windows 10.

        In the end it was ONE thing that was holding things back:  a corrupted boot sequence.  And the fix was simple.  In making one of the many backup images during the last three weeks (using Macrium Reflect), I noticed that after the machine is booted with the USB stick media, one of the options is to “Fix Boot Problems.”  I clicked on that option (I have no idea what the software was doing.), and after a few minutes, I got a message saying:  “Boot problems fixed.”  Progress at last!  I immediately tried update attempt #21, and it was successful.  (It ran for over five hours.)

        I had come very close to surrendering to the problem and doing a clean install, which would have forced me to reinstall a large number of apps.

        This is a wonderful example of the value of AskWoody membership.  Without the support of all of you, I clearly would have given up.

        The lesson learned is that if anybody has any difficulty that might involve boot problems, get a copy of Macrium Free and let it work the boot problems.

        1 user thanked author for this post.
        • #2373449
          PKCano
          Manager

          This may indicate a problem in the “Boot” entry in the system reserved uefi boot partition. I am not familiar with Macrium Reflect for backup, but Macrium does have a facility to fix Windows boot issues, rebuild the bcd, using the Recovery USB.

          Gotta thank SetupDiag for pointing to that problem.

          Make another backup image now.
          You should do a cleanup then, to get rid of any mess left over (after the 10-day rollback time has passed).
          Disk Cleanup, DISM /restorehelath, and sfc /scannow so you are good to go forward.
          Then another image after cleaning.

      • #2373491
        kstephens43
        AskWoody Plus

        You are correct.  Setup.diag (your suggestion) gave us the hint.  I was reluctant to jump right into the Macrium Reflect fix, because I honestly did not think that an automatic fix would be that easy to achieve.  I was impressed by how well Macrium Reflect (free) solved this nasty problem.

        Thank you for all your work on my behalf.

         

        • #2373492
          PKCano
          Manager

          I didn’t ask.
          Did you finally clean Norton out of the Registry?

      • #2373497
        kstephens43
        AskWoody Plus

        Yes, I did.  I also found vestiges of Norton in a number of places (mostly probably innocent), and I carefully removed them, as well.  Along the way, I also found a few remnants of McAfee Antivirus (which I had never installed  or used) and removed them.  [Recently, the founder of McAfee died in a Spanish prison, while he was awaiting extradition to the United States on multiple Federal charges.]  Although I was able to remove Norton and McAfee, their removal alone was not sufficient to allow the update.  I tried unsuccessfully.

        Incidentally, I received this morning a message from:  wordpress@askwoody.com.  I need to respond, but the message was rejected.  Do you know to whom I should address the response?

         

        • #2373503
          b
          AskWoody MVP

          [Recently, the founder of McAfee died in a British prison, while he was awaiting extradition to the United States on multiple Federal charges.]

          Spanish prison.

          Windows 10 Pro version 21H2 build 19044.1149 + Microsoft 365 (group ASAP)

          1 user thanked author for this post.
        • #2373515
          Paul T
          AskWoody MVP

          I received this morning a message …  I need to respond

          Post your query in the AskWoody Central forum and give some details of the message and why you need to respond.

          cheers, Paul

        • #2373551
          PKCano
          Manager

          Maybe this is what you saw:

          You have to be logged in.
          In the menubar at the top of the Main page.
          Click on “Direct Message”
          It will take you to the DM screen.
          Look under “Message Box”
          This is a “chat” function that will send you a notification by email if someone sends you a DM message.

      • #2373534
        Zig
        AskWoody Plus

        I’m presuming that the Boot Repair sequence did the following:

        Open CMD window as administrator.  Run the following commands in sequence:

        bootrec /scanos           This finds all Windows installs on your disks; note space before “/”

        bootrec /rebuildbcd

        bootrec /fixmbr

        bootrec /fixboot

        This works when my wife’s computer develops boot problems but, as always, YMMV. In any event, CONGRATULATIONS!!!! I’ve been following (lurking) this problem since the beginning.

        Zig

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