• Intel Driver & Support Assistant-not working after June updates?

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    #2457862

    Win 10 Pro 21H2 build 19044.1766. Just installed June CU KB5014699.

    Ran Intel Driver & Support Assistant, keep getting ‘Sorry, something went wrong while trying to scan’. Re-downloaded the program and installed the newer version 22.4.26.9. Restarted PC.

    Still getting same error? Has anyone come across this? It worked prior to Win June updates. It is enabled in Startup, and task manger shows some intermittent activity, yet Edge continues showing error. (I have cleared browser cookies & history, restarted)

    • This topic was modified 1 month, 1 week ago by Deo.
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    • #2457879

      Hi Deo:

      I have the same Win 10 Pro v21H2 build 19044.1766 OS and Intel DSA appears to be running correctly on my system.  When I initially launched Intel DSA it opened my default Firefox v102.0.0 browser and auto-updated from v22.3.20.6 to the current v22.4.26.9, and the scan detected one available update for my Intel UHD Graphics 620 driver (v30.0.101.1994, rel. 24-May-2022).

      I launched MS Edge v103.0.1264.44 and browsed to https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html and the scan ran correctly from that browser as well.

      I don’t want Intel DSA loading at every boot-up so I normally keep the services for both Intel Driver & Support Assistant and Intel Driver & Support Assistant Updater disabled, and then start those services manually just before I launch Intel DSA to run a scan.  If you go to Start | Windows Administrative Tools | Services are both those service running on your computer?

      Win-10-Pro-v21H2-Services-Intel-DSA-v22_2_26_9-Defaults-Running-02-Jul-2022
      —————
      Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Intel Driver & Support Assistant v22.4.26.9 * Inspiron 5583/5584 BIOS v1.18.0

      1 user thanked author for this post.
    • #2457891

      Hi Imacri,

      Thank you, yes those are the same settings I have in services.

      What is truly odd: I just ran it from my User account, it went without a hitch (both from the Start menu program listing, and typing address into Edge address bar). However from my Admin account, no luck.. get a pop up asking me to choose ‘Microsoft EDGE, IE, another light blue Edge icon, or find app in Microsoft store’ with a select program as default? Choosing Edge there still brings up error in admin. Via User, ‘all drivers up to date’.

      NB I have Dell Command Update 4.3.0, it hasn’t offered updates for a long time. Dell Support Assist doesn’t work on this older unit, uninstalled last year.

      As an aside, while in Services, noticing alot of duplicate services for what I assume are MS products of which I don’t use Device picker, Device Flow, Consent UX etc ie.

      Contact Data_471df5

      Contact Data_8e256

      Something is up?? I also only get a ‘User account control’ pop up in my Admin account, not in the user account?

      • #2457956

        …NB I have Dell Command Update 4.3.0, it hasn’t offered updates for a long time. Dell Support Assist doesn’t work on this older unit, uninstalled last year.

        Hi Deo:

        Intel DSA v22.4.26.9 runs correctly on my Dell Inspiron 5584 / Win 10 Pro v21H2 machine when I log in with an Administrator user account.  However, I’ve had problems running Intel DSA in the past (see the issue in my Dec 2021 thread Intel DSA Not Detecting Update for UHD Graphics 620 Since Win 10 Pro v21H2 Installed that was eventually fixed by a Dell BIOS update) so you might want to post in the Intel Products Support Forum if your Intel DSA problem persists.

        You didn’t mention your Dell computer model or how old your computer is. If you go to https://www.dell.com/support/home/en-us?app=products and enter your unique Service Tag you should be automatically directed to the support page for your computer model. Click on the Drivers & Downloads tabs, expand the Find Drivers section, and then sort by Release Date to see if there are any updates released in recent months for your unique Service Tag (hardware configuration) that are missed by your Dell Command | Update utility. Note that there’s often a lag of a week or more before new updates posted on the support page for my Inspiron 5584 are detected by my Dell Update Windows Universal Application v4.5.0 utility. While you’re at your support page check for an available update for your Dell Command | Update v4.3.0 and other software / drivers / BIOS firmware – I think that most newer Dell computers models that use Dell Command | Update should be on v4.4.0 (or possibly even v4.5.0) by now if they have a Win 10 OS.

        Since you removed SupportAssist last year, you might want to watch the Dell Tech Support video at Dell SupportAssist Not Installing (updated 17-Jun-2022) that describes how to manually delete the folders, registry entries and Windows services that are often left behind when you uninstall SupportAssist from Control Panel | Programs | Programs and Features.  I always follow Dell employee DELL-Chris M’s instructions at SA Uninstall / Reinstall when I want to perform a thorough uninstall of SupportAssist (that includes removing all SupportAssist-related components like Dell SupportAssist OS Recovery Plugin for Dell Update, etc.) and I go one step further and use Revo Uninstaller Free in Aggressive mode to perform the uninstalls and clean up the stray files and registry entries left behind by the “regular” uninstaller.  It’s  always possible you still have some remnants from last year’s SupportAssist uninstall that are now interfering with Dell Command | Update.
        _____________________________

        Just an aside, but other Dell users following this thread who use SupportAssist should note that the current SupportAssist for Home PCs v3.11.4.29 (rel. 23-Jun-2022) is a major version change that seems to have a lot of bugs. The minimum system requirements listed in the release notes <here> state you must now have .NET Core Runtime v5.0.x in addition to Microsoft .NET Framework 4.7.2, and I believe my SupportAssist v3.11.4.29 update also installed a new service called Dell TechHub. There are many users posting in the Dell SupportAssist for PCs board about problems updating / installing / running SupportAssist v3.11.4.29 so I would post there if you have any issues.
        ———–
        Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell SupportAssist Remediation v5.5.2.16157 * Dell Update for Windows Universal v4.5.0 * Revo Uninstaller Free Portable v2.5.9 * Inspiron 5583/5584 BIOS v1.18.0

        3 users thanked author for this post.
        • #2458006

          Thank you Imacri. It’s an Optiplex 9020 USFF core i5 4th gen Win 10 x64. Dell support subscription ended 2018, thus I can’t ask questions on the Dell support site. (Ps I have no Support Assist remnants, as Windows O/S was reinstalled Dec, and only have Command Update. I also have GP stg to ‘not include drivers with windows updates’ after an Intel network adapter slipped thru windows update in Dec).

          When I go to the Dell site, it shows much older drivers listed than what running Command Update had offered (and I applied) in Dec. (Drivers on the site also lend confusion as the file format is 32bit ‘designed to run on MS Windows 64 bit systems’.)

          The only update listed relevant is indeed Dell Command Update Application 4.5.0. (I can’t use the Universal package on this system).

          From my Admin user account: Should I uninstall the current Command Update  4.3.0 from control panel|programs & features, then  download and install 4.5.0? Or will downloading and installing, while 4.3.0 is still present, upgrade over top?

          Re: Intel, I do have the following icons in right of taskbar: Intel HD Graphics, Intel Rapid Storage Technology, Intel Mgmt and Security Status?. Am UEFI, Bios has latest update from July 2019. (Seems Dell has dropped updating drivers for older systems) Is it thus unsafe to use older PC’s such as mine??

          Also note to others: Command Update can only be run when ‘metered connections’ is off. I manually do this prior to running Command Update, and turn it back on after.

        • #2458040

          Hi Deo:

          I gather that USSF stands for Ultra Small Form Factor, but searching the Dell support site at https://www.dell.com/support/home/en-us?app=products for “OptiPlex 9020” yields three different models: OptiPlex 9020, OptiPlex 9020M and OptiPlex 9020 All-in-One. When you browse to that Dell support site and enter your unique Service Tag which model does it automatically detect (i.e., what is the link for the support site where you are automatically re-directed)?

          You can still post in the Dell Community, including the Optiplex Desktops board, after your support warranty expires. If a support rep from DELL-Cares asks you to send them your Service Tag via a private message just ignore them – they will reply with a “cut and paste” stock response that your service warranty has expired and that you are not eligible for support from an official DELL-Cares support representative. However, there are other people in the wider Dell community who are not Dell employees, including senior forum members with a rank of TechExpert, who can respond to your questions and offer assistance.

          I can’t suggest what Dell Command | Update (or Dell Update) is best for your OptiPlex 9020 unless I know the exact model, but I don’t understand why you say you can’t install Dell Command | Update Windows Universal Application, which should be compatible with 32-bit and 64-bit versions of Win 10 and Win 11. The Win32 (32-bit) installer for Dell Command | Update will still run on a Win 10 or Win 11 machine but these are “old-style” update packages that must be used if you have an older Win 7 SP1 or Win 8.1 OS.

          SupportAssist, Dell Update (Win 32) and Dell Update Windows Universal Application have never offered a software, driver or BIOS firmware update for my Inspiron 5584 that wasn’t posted on the support page <here> for my Inspiron 5584. I don’t understand how Dell Command | Update could be offering newer drivers that are not posted on the support page for your OptiPlex 9020 / OptiPlex 9020M / OptiPlex 9020 All-in-One unless you are looking at the support page for the wrong OptiPlex model or your support page isn’t auto-detecting your 64-bit Win 10 OS. Always enter your Service Tag on the Dell Support site to ensure your are directed to the correct support page for your OptiPlex model and are only offered the updates that match your Service Tag / hardware configuration.
          —————-
          64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
          Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

          2 users thanked author for this post.
        • #2458102

          Hi Imacri, it is a 9020 (no M or All in One).

          I’ll attach a screenshot of what my 1st run of Command update gave me when I installed it in Dec (3 necessary OEM drivers (chipset etc) were slipstreamed by tech into new install before start up to prevent windows update from doing the drivers; I installed Command update when 1st online home from shop and it’s rec’d updates). They looked on par today with Dell support site listed, 13 (with service tag).

          Prob: Windows driver updates snuck in Feb as winshowhide refused to hide them. I put in place GP edit policy stgs to stop them right after that. Alas, I believe the damage is done. i.e. Dell site shows Intel PCIe Ethernet Network driver vs the installed network driver via Windows as different date.

          Dell Command Update Windows Universal App website: https://www.dell.com/support/home/en-ca/drivers/DriversDetails?driverId=601KT

          Under  ‘compatible systems’ tab at bottom shows 9020 as absent (9020M & AllinOne are fine). Hence why I couldn’t get it to install in Dec. I could give it another go vs the one listed under driver & d/load page for 9020, as you mentioned it is old; not sure it will work with 9020.

          All other drivers match the site, except the Intel PCIe ethernet driver that Win took over. (I assume it is the network adapter?)  Though Windows also downgraded a system device to an ‘Xeon processor 3/4 Gen Core processor’-it is now undefined in win up history but was listed and the other 4 intel entries above in the screen shot of device manager?

          PS yes, thank you, got to the Dell driver site for 9020, with/without Tag! Just not on my ipad. And only from User account.

          • This reply was modified 1 month, 1 week ago by Deo. Reason: tried to reorder list of attachments, site would not allow delete of pics to do so
        • #2458191

          PS yes, thank you, got to the Dell driver site for 9020, with/without Tag! Just not on my ipad. And only from User account.

          Hi Deo:

          If you haven’t already done so I would suggest you disable Fast Startup as instructed in theTenForums tutorial How to Turn On or Off Fast Startup in Windows 10 and then re-boot your system. The Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) is enabled by default but can interfere with the loading of services and drivers at boot-up and cause all sorts of unexpected glitches and problems, and Microsoft has acknowledged that Fast Startup can even interfere with Windows Update – see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10.

          Do you have the Dell OptiPlex 9020 System BIOS vA25 (rel. 19-Jul-2019) recommended <here> on the OptiPlex 9020 support page, and do you know if you have the recommended Intel Chipset Device Software v10.1.1.18 (rel. 02-Jun-2016)? To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information panel and look for the “BIOS Version/Date” field.  If your BIOS requires an update post back for manual installation instructions – don’t use a utility like Dell Command | Update for installing BIOS updates.

          Before you go any further with your troubleshooting I would suggest you run System File Checker (sfc /scannow) and DISM commands (e.g., Dism /Online /Cleanup-Image /CheckHealth) from an elevated command prompt (with Administrator rights) as instructed the ghacks.net article Use DISM to Fix Issues SFC Can’t to see if any of those SFC or DISM scans can detect and repair any issues with your Windows system files. You have a Win 10 V21H2 OS, and as I noted in post # 2458040, the fact that you can install the old-style Win32 installer for Dell Command | Update (Win 7 and higher) but can’t install Dell Command | Update Windows Universal Application (Win 10 and Win 11 only) points to a problem with your Win 10 system files. What is the original Windows OS that shipped with your OptiPlex 9020, and what problems were you having back in Dec 2021 that required a reinstall of your Win 10 OS?

          The System Information link in Dell Command | Update shows you have the same Intel PCIe Ethernet Network driver v24.1.0.0 (rel. 19-Nov-2021) that is recommended on the support page <here> for your OptiPlex 9020.  As long as you have the correct driver version for this NIC I don’t think you need to be concerned about the date it was installed on your system or the fact that it was installed by Windows Update.

          If Intel DSA runs correctly in your MS Edge browser and you can browse to your Dell support site using your Dell Service Tag, etc. when you log in with your standard User account then perhaps your Administrator account is corrupted. If there’s an issue with your Intel PCIe Ethernet Network driver (and assuming you always use this adapter by connecting the internet via an Ethernet cable instead of a wireless/WiFi connection) I would expect your NIC driver to cause problems with both user accounts. Note: If you suspect your NIC Ethernet adapter is the problem remember that your Win 10 OS has built-in troubleshooters (Settings | Update & Security | Troubleshoot | Additional Troubleshooters | Network Adapters, etc.), and if Dell SupportAssist is not installed you can still run Dell hardware diagnostics <here> from the Diagnostics tab of your OptiPlex 9020 support page.

          I’d suggest you create a new Administrator account (i.e., log in as an Administrator, create a new Microsoft or Local account at Settings | Account Family & Other Users | Other Users | Add Someone Else to This PC and then change the account type to Administrator). Then log in under new Administator account and install the current Intel DSA v22.4.26.9 and see if Intel DSA runs correctly from that new account. The Administrator account on my Inspiron 5584 is a Microsoft account (i.e., I am logged in automatically with my Microsoft Account credentials after I enter a PIN number on the lock screen) but Brink’s TenForums tutorial How to Add a Local Account or Microsoft Account in Windows 10 has instructions for creating both Microsoft and Local accounts (see Options 1 and 2).

          If you still can’t run Intel DSA, etc. from your new Administrator account with the default MS Edge browser then try a different browser as Mr. Austin suggested. I use Firefox as my default browser, which might be a good choice since it isn’t a Chromium-based based browser like your MS Edge browser. If your are testing an alternate browser from your new Administrator account just be sure you run your test before installing any ad blockers or browser extensions like uBlock Origin, Malwarebytes Brower Guard, etc. that might interfere with Intel DSA.
          ——————
          64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
          Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

          1 user thanked author for this post.
          Deo
        • #2458210

          If you haven’t already done so I would suggest you disable Fast Startup as instructed in theTenForums tutorial How to Turn On or Off Fast Startup in Windows 10 and then re-boot your system. The Fast Startup power option (also known as hybrid boot-up / hybrid shutdown) is enabled by default but can interfere with the loading of services and drivers at boot-up and cause all sorts of unexpected glitches and problems, and Microsoft has acknowledged that Fast Startup can even interfere with Windows Update – see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10.

          Any (extremely rare) issues with Fast Startup can be easily overcome with Restart, as recommended in that MS article.

          Windows 11 Pro version 22H2 build 22621.382 (group ASAP) + Microsoft 365

          1 user thanked author for this post.
          Deo
        • #2458318

          Hi Imacri, (*your reply was not fwded to my email inbox??)
          Thank you so much, answers to your ?’s:

          Fast startup has always been disabled.
          Bios is up to date A25.

          Local Account only, no MS account.

          The Intel PCIe Ethernet Network Driver listed in my Command update pic is NOT what Windows installed in February. Pls advise where in Device Manager I can grab that screenshot for you, or how to locate existing driver now installed??
          (I am hard-wired and have always been able to get online).

          Bought this unit refurb from a Microsoft Certified Center 3yrs ago (box was taped & certified by MS), came with Win 10 Pro installed. New Samsung SSD in. No problems until last Nov: Dell Support Assist acting up, crashing; Samsung Magician not allowing eject of ext device; Firefox spinning, unable to get to websites. Ran MSRT, found & removed something called ‘VirTool:win32/DefenderTamperingRestore’.  Took into repair shop for wipe of internal SSD & reinstall of Win 10 Pro O/S. SSD health great. Did not bring over any files or AppData, started from scratch. All was well. I use a 3rd party enterprise level A/V.

          Putting the pieces together, I believe this is related to my Ask Woody firefox saga, as all was well prior to updating Ffox via Admin account when it was installed on user account. Particularly NOTE my post #2449385 : results after I ran DISM & sfc /scannow in that link. I posted parts of that CBS log showing the errors and the sfc /scannow repair made changes to accounts, as shown in those logs at that time May 26/27. I did not receive any feedback on that post re: errors, thus assumed I was good to go. Have not yet reinstalled Ffox via admin as I don’t feel stable on the PC i.e. don’t understand what went wrong. Took alot of manual deleting of User account App Data folders, as revouninstaller free portable only removed Ffox related files, registry etc from Admin. No remnants remain. Yet sfc did something with ownership.

          Have not been on PC much due to father passing away, simply using my User account to back up my phone to itunes etc. Admin just to run winshowhide. Yet, as I always do prior to installing CU monthly updates, I go into Admin account, make Macrium reflect free backup – (which is taking 3x as long now), run Command Update and run Intel DSA. This is when I noticed this problem with admin account.

          Can anyone see anything that may be a clue in the CBS log I posted in May? The May 27 DSIM came back clean, but sfc /scannow made switches to account ownership as per the log? (The full CBS log was overwritten during July 2 Windows updates, but there is a DISM.log that still shows something from June 27, but is not the sfc/ scannow that did the repair changes as per log linked).

          Am I hooped? Admin account corrupted? Another wipe & reinstall from scratch? I don’t believe a restore from M/R will help at all at this point.

          may have to do with June updates, as I ran DSA  via Admin when I installed May CU updates. As well, CBS.log today shows only from date of July 2 CU updates? I did not run dism or sfc since May as above.

        • #2458339

          The Intel PCIe Ethernet Network Driver listed in my Command update pic is NOT what Windows installed in February. Pls advise where in Device Manager I can grab that screenshot for you, or how to locate existing driver now installed?? (I am hard-wired and have always been able to get online).

          Hi Deo:

          Go to the OptiPlex 9020 support page <here> and read the details for the Intel PCIe Ethernet Network Driver v24.1.0.0 update package (VP20T, released by Dell 15-Nov-2019). As shown below, the Important Information section states that your driver version in Device Manager should be listed as v12.18.9.10 (for model I217, I218, and I219) or v12.15.31.4 (for model 82579) after this Dell update package is installed if you have a Win 10 OS.

          OptiPlex-9020-Intel-PCIe-Ethernet-Driver-v24_1_0_0-Device-Manager-Versions-04-Jul-2022

          Then go to Device Manager | Network Adapters, right click on Intel PCIe Ethernet and choose Properties. The Drivers tab should show your current Intel driver version (i.e., not the version or date of the Dell update package).

          I’ve attached an image from the Device Manager of my Inspiron 5584 showing that I have a Realtek PCIe Ethernet Controller with driver v10.31.828.2018 (Driver Date 28-Aug-2018). However, if you check my Inspiron 5584 support page <here> you will see that driver was installed by the Realtek PCIe Ethernet Controller Driver v2.45.2018.1130 update package (K7VMW, released by Dell 11-Feb-2019). It’s normal that version number and release date of the Dell update package shown on your support page does not correspond to the manufacturer’s driver version number and driver date shown in Device Manager.
          —————–
          64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
          Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

        • #2458347

          Thank you for your assistance and patience Imacri.

          I am attaching what version the Device mgr states as installed, and what the Dell site w/service tag shows prior to proceeding to be sure.

          The version numbers seems to match from my end as is, but I assume you wish me to download & reinstall the OEM driver from Dell even though they match due to July/Nov date difference? If so, do I d/load from Dell and point ‘update driver to that file? Many thanks.

          I’ll do a quick M/R differential b/up before hand.

          PS Should I uninstall the old 4.3.0 Command update prior to proceeding?

          D/load of driver will not let me copy from User account to thumb drive without “properties”… I will see if I can login to dell site for driver from Admin acct.

          • This reply was modified 1 month, 1 week ago by Deo. Reason: query uninstalling command update old version before proceeding
        • #2458481

          I am attaching what version the Device mgr states as installed, and what the Dell site w/service tag shows prior to proceeding to be sure. The version numbers seems to match from my end as is, but I assume you wish me to download & reinstall the OEM driver from Dell even though they match due to July/Nov date difference?…

          Hi Deo:

          No, I don’t think there’s any need to reinstall this driver. Device Manager shows you have driver version 12.18.9.10 for your Intel Ethernet I217-LM, which is the same driver version that the Dell update package (Intel-PCIe-Ethernet-Controller-Driver_VP20T_WIN_24.1.0.0_A13_01.EXE) that is currently posted on the support page <here> for the OptiPlex 9020 would have installed. It doesn’t matter if that driver was installed by a Dell update package, Windows Update, or some other source as long as it’s the correct Ethernet NIC driver recommended for your Dell OptiPlex 9020 System BIOS vA25, and I’m not concerned about the exact Driver Date. I also don’t see how that Ethernet driver could have anything to do with your Intel DSA problem – especially when Intel DSA runs correctly when you log in to Windows 10 as a Standard user.

          Just a heads up that I posted earlier today at post # 2458428 about your refurbished OptiPlex 9020 and how to use the command wmic bios get serialnumber to confirm your Dell Service Tag (system serial number). Every time I post or edit a reply it goes straight to moderation, which is why you probably aren’t receiving email notifications when I reply in this thread. I won’t add my system specs to this reply just in case the AskWoody forum software has started rejecting the BBCode I use to decrease the font size of the text.

        • #2458428

          Bought this unit refurb from a Microsoft Certified Center 3yrs ago (box was taped & certified by MS), came with Win 10 Pro installed. New Samsung SSD in.

          Hi Deo:

          Is that why you said you can’t post in the Dell OptiPlex Desktops forum board?  I suspect there are other OptiPlex users posting in that board who have upgraded their hardware since their service warranty expired, and they might be able to help even if you can’t submit an official support ticket to DELL-Cares.

          If you open a command prompt and type in the command wmic bios get serialnumber this will display your system serial number (what Dell refers to as the unique Service Tag), but if the people who refurbished your OptiPlex 9020 changed some of the internal hard ware components then some of the drivers suggested on the support page <here> for your OptiPlex 9020 Service Tag are no longer be suitable for your system. In that case you’ll have to go to the original manufacturer’s site (e.g., Intel, NVIDIA, etc) and find the recommended driver or use their proprietary software to check for updates. For example, my old Vista SP2 machine was a HP Pavilion dv6835ca with a discrete NVIDIA GeForce 8400M GS graphics card, and once HP stopped posting updated software and drivers on the support page for that model I would browse to the NVIDIA GeForce support page at https://www.nvidia.com/Download/index.aspx to manually search for the recommended driver that matched my GeForce 8400M model and Vista OS. I also had proprietary NVIDIA software (factory installed) that I could run from Control Panel | Hardware and Sound that I could use for an update check for my GeForce graphics card. As a general rule, I didn’t upgrade any hardware drivers on this older machine unless I had a problem that pointed to a specific out-of-date driver (see my post <here> in the MS Answers forum about a NVIDIA graphics driver update on that machine that fixed an intermittent BSOD) because there was no guarantee a newer driver would work correctly with my old BIOS, and I was always prepared to roll back any new driver that I installed if it caused a problem.

          So far your comments have indicated that Intel DSA (and some of your browsing issues) only occur when  you log in with your Administrator account. If don’t want to create a new Administrator account for testing as I suggested in post # 2458191 then I suggest you either post in the Intel Community as I suggested in post # 2457956 or open a support ticket with Intel support at https://supporttickets.intel.com/supportrequest as Mr. Austin suggested. I logged in to my Intel Account on that support page (i.e., with the same user name and password I use to sign to the Intel Community) and was able to start a support request for the Intel DSA utility (see attached image). I found Dell support was very helpful when they tried to help me with my own Intel DSA problem, even I posted <here> that a Dell BIOS update (and the bundled Intel components it apparently updated at the same time) eventually fixed my issue.
          ——————
          Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0 * Intel UHD Graphics 620

        • #2459329

          Thank you, I just have no idea what to do IF I did create a new Admin account, what to do with docs/programs installed in orig Admin, and if, seeing that there are issues with User account takeover etc as per my today’s post below,  would help? Or be a very long exercise in ending up in the same boat? Unsure? Certainly looks like something is up with those double services.msc entries that suddenly showed up in June, I assume one related to admin acct, one for user, thus would a new admin account add to that complexity if new admin? Inherit the same mess?They were not there before. Hmm

        • #2459428

          Thank you, I just have no idea what to do IF I did create a new Admin account, what to do with docs/programs installed in orig Admin, and if, seeing that there are issues with User account takeover etc as per my today’s post below, would help? Or be a very long exercise in ending up in the same boat?…

          Hi Deo:

          For now, I’m only suggesting you create a new Administrator account for testing. After it’s created log in under that new account and see what third-party software (Firefox, iTunes, etc.) you can access and whether that software launches correctly, but don’t install any new software. Also, don’t delete you current (and possibly corrupt) Administrator account in case you have to recover any data from that old account. I have two Administrator accounts (my “regular” Microsoft account with Administrator rights and a local Administrator account I can use in an emergency if my “regular” Administrator account is corrupted) plus one Standard user account on my Win 10 machine, and I can quickly switch between these user accounts from the Start button by clicking on the name of the user I’m currently logged in as (see image below). You aren’t going to loose anything in your old (and possibly corrupt) Administrator account as long as you don’t delete that old Administrator account.

          Win-10-Pro-v21H2-Switch-Users-From-Start-Button-10-Jul-2022

          See the Windows Central article How to Change a Windows 10 User Account Type and Why You Might Want To that explains the difference in privileges between an Administrator and Standard user account. It’s safer to log in on a daily basis with a Standard user account (this will make it harder for malware and other unauthorized users to alter your Windows system files, disable your antivirus protection, and make other changes that require elevated Administrator privileges) but this severely restricts what you can do while logged in as Standard user. If you are the only person using your computer and normally log in to Windows on a daily basis with a Standard user account, all your personal user data (MS Office documents, music files, pictures, etc.) should be saved on your hard drive under this account at C:\Users\<yourstandardusername>. In this scenario you should only log in to the Administrator account if you need to install/update software or perform a task that requires elevated privileges. Note that when you install software while logged in as an Administrator, you might have to “install for all users” if you want every user, including your Standard user account(s), to have access to that software.

          It’s beginning to sound to me like you have a separate Administrator account (possibly corrupted, but possibly not) and a Standard user account, but that you’ve installed some software and created some personal user data (e.g., iTunes backups, Firefox user profiles, etc.???) while logged in as an Administrator that cannot be accessed from your Standard user account. It’s even possible that you created two different Firefox user profiles at one time – one stored in the hidden C:\Users\<yourstandardusername>\AppData\Roaming\Mozilla\Firefox\Profiles folder for your Standard user account and a second stored in the hidden C:\Users\<youradministratorusername>\AppData\Roaming\Mozilla\Firefox\Profiles folder for your Administrator user account.  Is any of this a possibility?

          I realize it’s safer to have a Standard user account to use on a daily basis, but if you find that you are scattering your personal user data (e.g., MS Office files, music files, pictures,etc.) under different accounts and/or installing software that is only accessible when you are logged in as a certain user then you should consider using an Administrator account as your “regular” log in account and consolidating all your personal user data under that one account so you don’t have switch back and forth between accounts.  If you don’t have a lot of personal user data associated with your Standard user account you should be able to copy that data to a removable UBS stick or external USB backup drive, log in to your Administrator account,  and then copy that data back to the appropriate Documents, Music and Pictures folders of your Administrator account.

          If System File Checker and DISM commands (see post # 2458191) can’t find any problems with your Windows 10 system files then there’s no point backing up all your personal data that’s scattered amongst your different user accounts to an external drive, performing a clean reinstall of your Win 10 OS, creating a new user account(s), updating your hardware drivers, reinstalling your third-party software, and restoring all your personal user data and consolidating it under a single account if your only problem is that your personal files and third-party software have gotten a bit muddled because you’re switching back and forth between your Administrator and Standard user accounts.
          —————
          Dell Inspiron 5584 *64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell Update for Windows Universal v4.5.0 * CCleaner Free Portable v5.91.9537 * Inspiron 5583/5584 BIOS v1.18.0

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        • #2459469

          Is any of this a possibility?

          Thank you. Yes, I have a local Admin Account (possibly corrupted) and a Standard User account (possibly corrupted).

          I use the Admin account to run winshowhide/deal with updates, install my A/V, run Intel DSA, Dell Command Update, driver updates, Macrium backups(offline), and use browser there to access my router and WAP for updating when needed, and of course to run anything when an elevated command prompt is needed, for DISM, sfc /scannow, deleting restore pts etc. Admin has no ownership/access to User account data.

          I use the Standard Account exclusively daily, as you aptly pointed out, safer. I normally add daily use programs (itunes, Ffox, portables etc) via the User account. I may be wrong here, but assumed that was safer than installing via Admin? I normally receive a UAC pop up when installing via User, and enter my Admin password there to complete install, and it installs in Admin account as well. I also normally receive a UAC pop up in User acct which then requires Admin psword when I am trying to access areas of PC (i.e. restore points) that are not accessible via User acct.

          Yes, there are screenshots and data in the Admin acct from when I run into errors with any of the above listed items I use Admin account for. (I have also used the Admin account during and on/off since the Ffox debacle as User account was unstable, and there were many errors that I could only see from Admin side).

          I had in Dec. uninstalled many Microsoft Apps that I have no need for (have yet to get into the nitty-gritty of getting rid of Apps etc via PkCano’s guide last year). I don’t use MS Office, nor have any music files, just pics/docs.

          I was able to completely uninstall Ffox from both Admin/User in June, though revo only worked for  some parts of Admin account, and I can still see some Ffox registry files. Had to manually delete all Firefox/Mozilla folders in programs folders, ProgramData, appdata remnants in both Admin & User Accounts (as per my post #2458318 ) I have not reinstalled Ffox until all this (DSA, Admin acct test) is sorted*

          Do my next steps make sense?: make a Macrium Back up, run System File Checker & DISM from Admin account (does the order of which I run those commands matter? DISM first? User acct logged off?), and post back here with any errors (CBS.log?). All prior to creating a new Admin account as a test.

          *Outstanding is the issue of why services.msc is showing so many oddly numbered duplicated processes?

          If I have missed answering anything pertinent to your reply, pls advise. Many pieces to this.

        • #2459517

          … I don’t use MS Office, nor have any music files, just pics/docs.

          Hi Deo:

          You said in post # 2459328 that it’s a “Shame I will lose my itunes b/ups” so I assumed you had an iTunes music library (i.e., .MP3, MP4, etc. music files) stored somewhere on your computer hard drive.

          … Do my next steps make sense?: make a Macrium Back up, run System File Checker & DISM from Admin account (does the order of which I run those commands matter? DISM first? User acct logged off?), and post back here with any errors (CBS.log?). All prior to creating a new Admin account as a test.

          You can create a new Macrium Reflect Free full disk image before running System File Checker and DISM, but I’m not sure you’d want to use that image for any future emergency restore of your hard drive when your system currently has so many problems.

          I posted a link in post # 2458191 to the ghacks.net article Use DISM to Fix Issues SFC Can’t that has instructions on how to run these commands. If System File Scanner (SFC) reports that “Windows Resource Protection did not find any integrity violations” or that “Windows Resource Protection found corrupt files and successfully repaired them” then you don’t have to worry (see the attached image of a sfc /scannow I ran in May 2022 that fixed corrupted files on my Inspiron 5584, followed by DISM scans to confirm everything was okay). If System File Scanner reports that “Windows Resource Protection found corrupt files but was unable to fix some of them” then move on to the DISM commands as instructed in that ghacks.net article.  If there’s something that System File Checker and DISM both can’t fix , you can attach the extract from your CBS.log file (see the MS support article Analyze the Log File Entries that SFC.exe Generates in Windows), but I’m not trained to interpret CBS.log files so you’ll probably have to have to find someone else to look at them.

          It’s not necessary to run System File Checker and DISM scans before you create a new test Administrator account if all you’re going to do for now is see if any of the third party software that is currently installed on your system will launch correctly from this Administrator test account, but if you feel more comfortable running these Windows system files checks first then you should do so.

          There are many things I can’t do on my system if I’m logged in as a Standard user (e.g., making changes to configuration settings in certain software like a third-party antivirus). If you install software while logged in as Standard user and everything works normally (and that software runs as expected from other user accounts) then you don’t need to worry. If something doesn’t work as expected (e.g., a Windows update doesn’t install correctly from WuMgr) then it might be because you’re logged in as a Standard user.

          Note that I don’t use WuMgr or any other third-party software to manage my Windows Updates so I can’t help you if you think this utility isn’t working correctly. I have a Win 10 Pro OS so I’ve made a few configuration changes to Windows Update in my Local Group Policy Editor [i.e., I’ve disabled driver updates in Windows Update, I’ve set my Target Feature Update Version to Win 10 / Version 21H2 to prevent any unexpected Feature (Version) Updates, and I prevent any Week C/D Preview Builds from installing by setting my release channel to Semi-Annual Channel / defer for 1 day]. I can also defer my Patch Tuesday updates for up to 30 days in my Windows Updates advanced settings (Settings | Update & Security | Windows Update | Advanced Options | Pause Updates Until:) and that’s all the control I’ve needed so far to manage my Windows Updates.

          *Outstanding is the issue of why services.msc is showing so many oddly numbered duplicated processes?

          If you mean that you see duplicates of the same service when you go to Start | Windows Administrative Tools | Services, then please post an image of what you see.  I don’t believe I have any of these duplicate services but see Raymond Chen’s 20-May-2020 MS blog post What Are These Duplicate Services Whose Names Differ Just by Random Characters at the End?.  You might have created these duplicate services because you’ve tried installing Intel DSA or some other software under different user accounts (another reason why you might want to stop switching between your Standard user and Administrator accounts and start using an Administrator as your “regular” account that you use to install all your software and perform other daily tasks).
          ——————
          Dell Inspiron 5584 *64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0

          1 user thanked author for this post.
          Deo
        • #2458330

          FWIW, since Feb, my screen & desktop icons will occasionally jump/flicker, which led me to believe it was a driver issue.

        • #2458346

          FWIW, since Feb, my screen & desktop icons will occasionally jump/flicker, which led me to believe it was a driver issue.

          Hi Deo:

          If your screen and desktop icons are flickering that sounds like a graphics driver issue, or possibly even a problem with your external monitor (e.g., a loose / damaged connector).  I don’t see how that could prevent Intel DSA from running correctly when you log in with an Administrator account, especially when Intel DSA works normally when you’re logged in as a Standard user.

          1 user thanked author for this post.
          Deo
        • #2458108

          Still unable to use Intel Driver Support Assist from Admin user account, nor get Dell support with tag from there either. User acct, no problem. Checked Computer Management, Admin is part of ‘Administrators group’, User is member of Users alone. Head scratcher.

        • #2458127

          Have you tried running it inside different browsers? For maybe two years the Intel Driver Support Assistant running as a background, unobtrusive process, will only succeed if using Microsoft Edge rather that the user’s preferred Brave on one Windows 10 box I adminster.

          Finance, social and tech founder. Managing director of new crowd sourced games in pre-release development. Director on a new consortium to bring fractional ownership of heritage antiquities to the blockchain. My planet-wide talk show for people craving new stories by which to live is Casual Saints.
          1 user thanked author for this post.
          Deo
        • #2458322

          Thank you, yes, only using Edge now. Still admin account won’t work for DSA, works for all other sites.

        • #2458331

          OK. Have you considered opening a ticket with Intel support?

          Finance, social and tech founder. Managing director of new crowd sourced games in pre-release development. Director on a new consortium to bring fractional ownership of heritage antiquities to the blockchain. My planet-wide talk show for people craving new stories by which to live is Casual Saints.
        • #2458336

          I had, yet considering I am able to use Intel DSA via User account, am fairly certain they would kick it back to a Microsoft issue?

    • #2457926

      Just ran the app with admin user. Works fine with Chrome.

      Windows 10 21H2 June updates, Chrome 104.

    • #2457951

      It appears you 3 — Update via the Intel Sppt App — but I remaiun confused as to the “Proper”/OK way(s) to Update their Drivers (ie) Windows offers Intel; Intel App offers; Your computer maker offers. I have believed the Mfg’er may Mod the Update for specific reasons & THAT was THE way….  Thanks for any clarification.

      W10 Pro 21H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

      • #2457963

        It appears you 3 — Update via the Intel Sppt App — but I remaiun confused as to the “Proper”/OK way(s) to Update their Drivers …

        Hi CraigS26:

        I run the occasional Intel Driver & Support Assistant (DSA) scan to check for available updates, but as a general rule I only install the Intel software and drivers recommended by Dell on the support page <here> for my Dell Inspiron 5584. For example, Intel DSA currently recommends Intel UHD Graphics 620 driver v30.0.101.1994 (rel. 24-May-2022) but I am currently using the v27.20.100.9664 driver (rel. 02-Dec-2021) recommended on that Dell support page. I have a Win 10 Pro OS and have also configured Windows Update with my Local Group Policy Editor gpedit.msc (Computer Configuration | Administrative Templates | Windows Components| Windows Update | Do Not Include Drivers With Windows Updates) so that Windows Update doesn’t “accidentally” install any hardware drivers that might conflict with my Dell BIOS, which has happened to me in the past.

        Any time I notice buggy behavior on my computer that might be related to my Intel UHD Graphics 620 driver I run Intel DSA to find the driver version that Intel is recommending and read the release notes to see if there is a known bug in my older driver that might be causing problems. For example, see my 17-Jan-2022 post in ZeroMemory’s SupportAssist Breaks System in the Dell community about memory leaks from dwm.exe (Windows Desktop Manager) that was caused by older Intel v27.20.100.xxxx graphics drivers on some computer models.  In that case ZeroMemory was able to confirm that the older Intel graphics driver recommended by Dell for their XPS 8940 was the cause of a serious memory leak that impacted their system performance.
        ————–
        Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.0 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0 * Intel UHD Graphics 620

        2 users thanked author for this post.
    • #2457993

      but I remain confused as to the “Proper”/OK way(s) to Update their Drivers (ie) Windows offers Intel; Intel App offers; Your computer maker offers. I have believed the Mfg’er may Mod the Update for specific reasons & THAT was THE way….  Thanks for any clarification.

      I only update directly from OEM. Microsoft Drivers updates are blocked in Windows 10.
      I always go to the source (Intel, Nvidia, Realtek…)

      1 user thanked author for this post.
    • #2458363

      and if Dell SupportAssist is not installed you can still run Dell hardware diagnostics from the Diagnostics tab of your OptiPlex 9020 support page.

      This option as a web ‘standalone’  no longer works with Dell. It forces you to download the Dell Support Assist Application. (I did not install it due to past issues with the app, nor with those in the latest version above). Could be my issues, yet wished to put it out there for others.

      • #2458947

        Hi Deo:

        If you are unable to run hardware diagnostic from SupportAssist or the support page <here> for your OptiPlex 9020 then the ePSA (enhanced Pre-boot System Assessment) diagnostics that are embedded within your Dell BIOS should work even if SupportAssist is not installed. For most Dell computers models you reach the ePSA diagnostics by re-booting and repeatedly tapping the F12 key when the Dell logo appears to enter the One Time Boot Menu, and this is the same F12 method described <here> in the Dell OptiPlex 9020 Small Form Factor Owner’s Manual.

        See the ePSA tutorial at How to Run a Preboot Diagnostic Test on a Dell Computer for instructions as well as the SupportAssist Pre-Boot System Performance Check page where you can look up any error code generated during the hardware diagnostics.
        —————-
        Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0

    • #2459328

      Sorry for delay in response, car accident literally put a ‘kink’ into addressing PC woes. Thanks to all here.

      Last thing I was able to try July 4 (prior to Imacri’s response I didn’t receive at the time) was to try install/update Dell Command update to 4.5 via Admin. Rather than install over the top, it installed separately? Result: version 4.5.0 & 4.3.0 on PC in admin account, only 4.5 showing in User? I used revouninstaller free (aggressive mode) via admin to uninstall each one. Onboard sound did a weird 3 pulse jingle? Not through monitor (Asus monitor – lost sound for a sec. Fine now. Dell site says I have the up to date graphics driver) No prompts given.

      Went to Admin – start menu, 4.3.0 still showing? Uninstalled from there.
      Command Update 4.5 & 4.3 remained in user (?), revo did not work with user acct.(Same as during my f/fox saga).
      Restart. Dell Command Update now 4.3 showing in Admin? Uninstall via Windows app&programs. Delete recycle bin. Restart. Followed Imacri Support Assist uninstall advice from above in his reply post (thx) to find hidden folders (program data) and deleted from both Admin & User. Restart. Nope, User still had Dell Command update 4.5.0? Was installed via Admin? Tried uninstall 4.5 manually from User.
      Had to again delete Dell folders in User, & did the entire C:’My Apps’ folder set up for portable apps in User account as I pondered May. Emptied recycle bin. Restart. Seemed ‘stable’, tho no DSA nor Dell website ran with service tag from Admin, only User account. (* Feb-May,  DSA from Admin showed realtek driver as ‘not avail, see Dell vendor’. *Now as of July 2,  clear i.e. beginning of this post via User, all ‘up-to date’ green/clear via Intel DSA).
      Shut off PC (car accident).

      First boot up today since then:
      -Admin, check winshowhide: NONE of my hidden updates listed i.e. KB 4023057 & 5005463? None to hide, none to unhide.
      Checked PC, neither showing as installed? (Have been hidden since Dec, re-hidden every update.)
      -A/V shows update fail? Resumed 1 hr later.
      -Search stgs change: only 2141 indexed files, NO excluded folders? Nothing listed in either accounts. Search bar showing web, weather, suggested apps etc when I had shut that down cleanly in Dec? Thanks June updates!
      -now showing 15 restore points? Only one manually (2 from June 15 from ‘system’, which wiped out all that I was going to get rid of during F/fox saga, incl orphaned ones as per PkCano in May)

      Have yet to do another sfc scannow based on the fallout it did to PC in May, CBS log from then above).

      Seems that yes indeed, Admin account corrupt. User may be as well, considering its distinct & separate takeover behavior. Stemming back to Ffox/May issues.

      Feel a total Win O/S install and start from scratch may be in order. Not certain if it is something that I can do (how to slipstream chipset, graphics, realtek audio, intel 8 series/c220 sata ahci controller, PCi ethernet controller) and ensure Uefi/Nfts before 1st offline new boot setting up as local account and get those gpedit stgs done. Then install Command update, Intel DSA. Guess I’ll have to spend the $ and take it in to have it done (tiny town=few options to do so, takes 10 days w/out PC.) Shame I will lose my itunes b/ups, and hours ahead to config new set up. And my B/up drives – one for Macrium, the other drag and drop file b/up – I wonder if they are impacted? Le sigh. Under the gun with July updates looming. Any comments welcome.

      (There have been many posts re: ewaste – I simply can’t believe with the shortage in the world of chips etc that M/S cannot make older PC’s work for barebone needs such as mine. No onedrive needs, no cloud needs. I sure don’t have the $ for a new PC. If I won the million, it would be a Mac laptop. Tried linux on older PC couple of years ago, each version hard to understand and no itunes access, not able to update bios i.e. Lenovo T500 Laptop. End of mini rant:))

      Not certain what occurred in May, what I may have done then to justify the debacle other than the F/Fox update scenario gone wrong, to warrant this extreme fall out. Wish to ensure it doesn’t occur again once new install.

      • #2459408

        … Feel a total Win O/S install and start from scratch may be in order. Not certain if it is something that I can do (how to slipstream chipset, graphics, realtek audio, intel 8 series/c220 sata ahci controller, PCi ethernet controller) and ensure Uefi/Nfts before 1st offline new boot setting up as local account and get those gpedit stgs done. Then install Command update, Intel DSA. Guess I’ll have to spend the $ and take it in to have it done (tiny town=few options to do so, takes 10 days w/out PC.) Shame I will lose my itunes b/ups, and hours ahead to config new set up. And my B/up drives – one for Macrium, the other drag and drop file b/up – I wonder if they are impacted? …

        Hi Deo:

        Sorry to hear about your car accident.

        You said you have Macrium installed. If you are using Macriuim Reflect Free, do you have any full disk images created prior to your Firefox problems in May 2022 that can be used to re-image (roll back) your entire hard drive to an earlier date? Are your Macrium Reflect full disk images stored on an external hard drive (i.e., on a drive that is physically separate from your internal SSD)? Have you used Macrium Reflect to create emergency recovery media (e.g., a bootable USB stick) that you would need to perform an emergency system recovery? If you can’t answer those questions see the TenForums tutorial How to Create and Restore a System Image Backup with Macrium Reflect.

        If you have a Macrium Reflect full disk image on an external hard drive from April 2022 or earlier that pre-dates your Firefox problems then a clean reinstall of your Windows 10 OS shouldn’t be necessary. However, I’m not sure a roll back of your system is even necessary at this point (see my next reply about your user accounts, which I’ll post shortly).

        Note that the built-in Windows Disk Cleanup recommended by PKCano’s in post # 2452134 of your Firefox thread only deletes the system restore points created by Windows and has no effect on any backups or full disk images you create with Macrium Reflect. I’m not a fan of all the bloat that Piriform has added to CCleaner since the company was acquired by Avast in 2017, but for future reference just note that CCleaner can be used to highlight and delete individual Windows system restore points (see attached image), unlike the Windows Disk Cleanup that wipes all but the most recent system restore point. Also note that Windows System Restore is normally disabled by default in Win 10 (see the Windows Central article How to Use System Restore on Windows 10) and will not automatically schedule creation of Windows system restore points at regular intervals unless you enable it.
        —————
        [Dell Inspiron 5584 *64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell Update for Windows Universal v4.5.0 * CCleaner Free Portable v5.91.9537 * Inspiron 5583/5584 BIOS v1.18.0

        2 users thanked author for this post.
        • #2459465

          Hi Imacri,

          -Macrium Reflect – yes, they are on an external WD drive, and I do have the original emergency recovery media on a thumb drive. I agree, I don’t wish to roll back to Feb yet.

          -the automatically created restore points from July 2 (that conveniently wiped out all the old restore points from the f/fox saga so I didn’t have to) simply state: “Windows Modules Installer”. What program made that change, I do not know. I assume it was DSA as I had it on in my Startup Apps, is now off (see scrn shot)?

          My GP Edit stgs (see scrn shot) are as per following PKCano’s KB 2000016 ; I have Microsoft Store set to not update automatically. “Receive updates for other MS products when you update Windows’ is off. (I’ll reply to your other reply separately).

    • #2460179

      I’d suggest you create a new Administrator account …Brink’s TenForums tutorial How to Add a Local Account or Microsoft Account in Windows 10 has instructions for creating both Microsoft and Local accounts (see Options 1 and 2).

      Hi Deo:

      Further to my 04-Jul-2022 suggestion in post # 2458191 to create a new Administrator account and see if Intel DSA runs correctly from that test account, if Intel DSA still doesn’t run correctly then check that you have the following.  Note that you should only have a single copy of the following as shown in my attached images.

      • The latest Intel Driver & Support Assistant program v22.4.26.9 listed at Control Panel | Programs | Programs and Features (Image # 1).
      • Intel Driver & Support Assistant v22.4.26.9 listed at Settings | Apps | Apps & Features (Image # 2).
      • Two services called Intel Driver & Support Assistant and Intel Driver & Support Assistant Updater at Start | Windows Administrative Tools | Services (Image # 3). At a minimum, the Status of the main Intel Driver & Support Assistant service should be Running before you launch the Intel DSA program – the Intel Driver & Support Assistant Updater service should start automatically once Intel DSA is launched. (***see note below).
      • A shortcut to start Intel Driver & Support Assistant when you click your Start button to display a list of installed programs (Image # 4).

      *** After running Intel DSA I normally change the Startup Type of both my Intel Driver & Support Assistant service and Intel Driver & Support Assistant Updater service to Disabled so they don’t load into memory and hog system resources at every boot-up. I only run the Intel DSA a few times a year  (I normally use the Intel drivers recommended by Dell on the support page for my Inspiron 5584) so  I start these services manually just before I run Intel DSA and then disable them again after my Intel DSA scan has finished. That’s just my personal preference (see my 28-Mar-2020 Can I Stop the Intel Driver & Support Assistant (DSA) From Loading at Boot-up? in the Intel forum).

      If the program and services listed above look correct and Intel DSA still doesn’t run correctly while you are logged in to your test Administrator account (i.e., when you click your Start button and choose the Intel Driver & Support Assistant shortcut) then right-click on Intel Driver & Support Assistant shortcut from the Start button and choose More | Run as Administrator (Image # 4).

      If Intel DSA still doesn’t run correctly from your test Administrator account post back and describe the error or warning you see.
      ——————–
      Dell Inspiron 5584 *64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell Update for Windows Universal v4.5.0 * Intel Driver & Support Assistant v22.4.26.9 * Inspiron 5583/5584 BIOS v1.18.0

      1 user thanked author for this post.
      Deo
    • #2462405

      Sorry for delay, away dealing with injuries.

      I have been on the PC only once, July 11, briefly to run ‘winshowhide’ from admin account to hide July updates. Took 3 attempts, but my older hidden updates that were absent in my above posts were finally present as hidden again? Pointing to admin acct corrupt. No further action taken post July 11.

      In between medical appts, I will endeavour to attend to above advice in the next few days. The PC is of absolute no use to me in it’s current state, have been using ipad (which will not allow links added to my posts (see my post 2449053).

      Re: Macrium b/up-it seems important so as not to lose current data i.e. itunes/imaz full b/ups of my Apple devices (forget music, more important is each device as is in the event of full restore if necessary.) It is my only backup of 2 devices, been dealing with icloud bup issues on one. Hence importance.

      Will create ‘new’ local Admin test account via control panel Computer Management| Local Users & groups|Users, create new user and set as user group Admin. I will not change/restrict any settings in new Admin, nor delete any apps, though I abhor windows crud, apps and access by their bloat, and will have their default firewall stgs open to the new acct. Will post back here asap when completed.

      Note: I no longer have Dell Command Update on this PC as per my above post.  Will see what programs list in new admin, will not install a thing, and report back for advice once Intel DSA runs from new acct via Edge.

      (FWIW, Under ‘Scheduled Tasks’ following  another AW recent post , there was an empty ‘Mozilla’ folder there, surprised me as I had purged all from my Ffox debacle post-seems that is still in play. Could this be a corrupt registry issue as well?)

      Thanks all!

    • #2462515

      Took 3 attempts, but my older hidden updates that were absent in my above posts were finally present as hidden again?

      This is expected as Windows Update can take a while to actually update.
      Try WuMgr to hide the updates, then use it to check again.

      empty ‘Mozilla’ folder there… Could this be a corrupt registry issue as well?

      More likely you did this during your clean up of Mozilla tasks.

      I think a rebuild would be the best option as you have a Macrium backup – worth taking another one and making a recovery USB.
      You can do the rebuild yourself, it’s easy. (You should have a Dell recovery option in the boot menu)
      Make sure you have the Windows key.

      To get to the Dell recovery option:
      Start > Power. Hold the Shift key down and click Restart.
      Windows will offer boot options and you want Advanced.

      cheers, Paul

      1 user thanked author for this post.
      Deo
    • #2464216

      This is expected as Windows Update can take a while to actually update.

      Been using winshowhide for years, it has never not shown my ‘hidden updates’.

      I think a rebuild would be the best option as you have a Macrium backup

      Is a ‘rebuild’ the same thing as reinstalling Windows O/S? I have no Dell recovery media, never had, as referenced in above posts, refurb. Pls explain or link me to a site that would explain what that intent would be addressing? (Pls see this post above #2459428 , and #2460179 and clarify if are you reco’ing taking a diff direction?) Bit confused here on what a rebuild will do.

      * correct me if I  am wrong, would restoring from a Macrium back up image not leave me in same position with the corrupt Admin account & PC as currently is?

      Make sure you have the Windows key.

      I have no Windows ‘Key’. In past reinstalls, once I setup PC then ‘go live’ online, Windows upgrades to the embedded Win 10 Pro licence automatically.

      • #2464247

        Yes, rebuild is reinstall.

        Did you check the restart options? Dell have a recovery option in there.

        cheers, Paul

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    Reply To: Intel Driver & Support Assistant-not working after June updates?

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