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  • iPhone and Outlook Calendar Sync Issues

    Home Forums AskWoody support Microsoft Office by version Office 2010 and earlier for PC iPhone and Outlook Calendar Sync Issues

    This topic contains 12 replies, has 5 voices, and was last updated by  WSWSG 1 week, 5 days ago.

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    • #1908952 Reply

      WSWSG
      AskWoody Lounger

      I have been able to have two way sync between Outlook 2010 and my iPhone Calendar.  Recently the syncing has become just one way.  Phone to Outlook, yes.  Outlook to Phone, no.

      Any ideas?

    • #1908955 Reply

      PKCano
      Da Boss

      Did you just upgradeto 12.4? Did it change your Calendar or iDrive permissions?

    • #1910585 Reply

      ScotchJohn
      AskWoody Plus

      I syncronise my contact and calendar data between Outlook 2010 and my iPhone, and, in my wife’s case, her data with her iPhone and her iPad.

      Periodically, this goes squirrellly, and I have to re-establish the connection.  I think that this describes the steps that I have to follow (sorry, but I’m not going to go through it just for you!):

      1. Close Outlook.
      2. Log-in to iCloud via the Start Menu, and sign out.
      3. Find the location of the iCloud data file on the local machine, in my case C:\users\username\appdata\local\[long string of random numbers and letters].aplzod
      4. Rename this location, to, say, aplzog, just so that you can recover it if this all goes wrong.
      5. Sign-in again to iCloud.
      6. Re-establish the synconisation via iCloud, DON’T do the obvious and syncronise “all contacts and calendars”.  I know, it sounds the obvious thing, but it doesn’t work, and you’ll know when you have it right.  This should make a new aplzod folder in the same location.
      7. Re-start Outlook.
      8. If the data have all been imported correctly, you can delete the old aplzod folder, the folder that you renamed.

      I think that this is the procedure to be followed.  I shared this on WSL some years ago, and hope it helps for you and others.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #1920786 Reply

      WSWSG
      AskWoody Lounger

      Thank you.  I gave your suggestion a go, but I’m not sure I got it right.

      I looked for the data file mentioned by searching for *.aplzod

      I could not find that file, I did find multiple copies of APLZODLocalized.dll

      They were all located here C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD.resources\tr.lproj

    • #1920922 Reply

      ScotchJohn
      AskWoody Plus

      WSWSG – thanks for posting.

      I can see the folder that you describe, but I don’t think that is what you are looking for.  I had a look on my system, and nothing has been changed in the past few days, which is what you would look for in a data file.

      Did you find nothing at the location that I described?  On MY system (Outlook 2010, Win 10 Pro, iCloud 7.13), I can find where iCloud has placed its local data by clicking on File > Account Settings > E-mail Accounts > Data Files.  The iCloud entry shows the location of the local data is the *.aplzod folder. Here, there are the tracks of recent changes in data, date- and time-stamped from today.

      If you are using a different version of Outlook, the location may be different, but I would start by looking in the Account Settings.

      Hope this is of some help.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #1920975 Reply

      anonymous

      I am running Outlook 2010.  Following those steps about Opening Outlook and the File Tab and next setting I’ve discovered when I logged out of iCloud the stuff in settings associated with iCloud went away.

      I’m going to sign into iCloud again to see what happens.

    • #1921088 Reply

      Vincenzo
      AskWoody Lounger

      If you are interested in discovering what iCloud does when you install it into Outlook, before you log in again go to Outlook>Contacts and take a look at the structure in the folder list on the left. And check which folder your contacts are. Then do the same after installing iCloud.

      • This reply was modified 2 months, 3 weeks ago by  Vincenzo.
    • #1925648 Reply

      WSWSG
      AskWoody Lounger

      Did all suggestion, stuff entered in Outlook shows up on iPhone.  Stuff on iPhone doesn’t make it to Outlook.

      After latest Win10 Update this morning the synchronize icon is not on the Outlook toolbar.

    • #1925702 Reply

      Vincenzo
      AskWoody Lounger

      I had a friend who repeatedly had the icon in Outlook disappear. I always fixed it by uninstalling/re installing iCloud. And that process is straight forward, but sometimes quirky. And I agree with ScotchJohn   during the re-install   don’t synchronize “all contacts and calendars”. That seems to mess it up.

      As part of the install iCloud would move all her contacts into an iCloud folder that it created, viewable in the Contacts folder list, when viewing the Outlook contacts. When you uninstall it moves them back. But it always seems to do it successfully. Don’t know if newer versions still do that.

    • #1966531 Reply

      WSWSG
      AskWoody Lounger

      I had to take a break from this.  Back again.  Started over this morning following the steps recommended my ScotchJohn above.  Now Outlook locks up and when I close it I get the message, “OUTLOOK experienced a serious problem with ‘iclud outlook add-in. . . ”

      If I disable the add-in Outlook works.

      I think I am in over my head.

    • #2001163 Reply

      ScotchJohn
      AskWoody Plus

      Are you still over your head, WSWSG?

      Without seeing your setup, I’m not sure that I can help much further.  With a different Outlook add-in, I have the same error message that you quote.  I deny the prompt to disable the offending add-in, and the error message doesn’t reappear, at least not immediately.  I’d help you further if I were able to.

      Good luck

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

      1 user thanked author for this post.
    • #2001169 Reply

      Vincenzo
      AskWoody Lounger

      Have you uninstalled/reinstalled iCloud?

      That usually fixes it for my friend when it fails, although last week it failed to fix her problem, and it is not syncing right now for her.

      I am going to take a look for her when I get a chance.

      It is a very problematic plug in.

    • #2001177 Reply

      WSWSG
      AskWoody Lounger

      First to ScotchJohn yup still beating my head against the wall.  See below
      Second to Vincenzo Have you uninstalled/reinstalled iCloud? More times than I like.  I managed to lose all my contacts in one of those episodes.

      Long version:  I contacted Apple.  We went through several iterations of uninstall this re-install that.  They tried I was talking to the tech rep who would have to go back to their engineering staff and wait three or four days for them to call me back.

      Never fixed it, but we did get to the point where we found my iPhone would talk to the calendar on https://www.icloud.com/ and icloud would talk my phone the problem was getting Outlook to communicate with icloud.com

      Based on that I was able to turn up this

      Contacts and Calendar from iCloud missing or not synching after upgrading to Windows 10 or Outlook 2016

      I haven’t gotten up the courage to try all the steps listed there.  Maybe one of you can try and let me know how it goes.

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