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  • iPhone badge app always wrong

    Home Forums AskWoody support Non-Windows operating systems iOS iPhone badge app always wrong

    This topic contains 5 replies, has 3 voices, and was last updated by  Nathan Parker 1 month ago.

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    • #2039579 Reply

      anonymous

      I have 2 Outlook accounts on my phone: my personal email, Outlook premium and my work account Office 365.  The unread badge count is always wrong – sometimes the number is incorrect (showing the wrong total of the two accounts) or sometimes it is just a random number, where no unread emails exist and a number is showing.

      Important note: when I open the app, the number corrects itself.

      Any ideas?

    • #2039607 Reply

      PKCano
      Da Boss

      Are you allowing the app to do background refresh?

    • #2040201 Reply

      Nathan Parker
      AskWoody_MVP

      Is this in the iOS Mail app or the Outlook for iOS app? I’ve seen this issue occur in the Outlook for iOS app, but not the iOS Mail app.

      Nathan Parker

      • #2043394 Reply

        anonymous

        It’s the Outlook for IOS app. Any ideas on a fix?

        1 user thanked author for this post.
    • #2086984 Reply

      Nathan Parker
      AskWoody_MVP

      It’s the Outlook for IOS app. Any ideas on a fix?

      I have the issue on Outlook for iOS on both of my Apple devices (an iPhone and iPad). The only option I’ve found so far would be to report it to Microsoft either using Contact Support in the app or using the Feedback feature in the app. Reinstalling the app doesn’t resolve the issue. I believe it’s a bug with the app Microsoft needs to address.

      Nathan Parker

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