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  • iPhone .mov file to Win PC

    Home Forums AskWoody support Non-Windows operating systems iOS iPhone .mov file to Win PC

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      • #2304934 Reply
        J9438
        AskWoody Plus

        My iPhone SE manual says I can import photos from the iPhone to my Win PC. JPG photos do work but .mov hangs the phone picture functions and to clear it I have to shut down the phone and restart.

        Tried iTunes and that only seems to transfer from PC to phone with sync and says to use Win to import from phone to PC.

        On Win 2004 Home Photos has import function which works for .jpg but gets device not functioning for .mov and hangs phone.

        On Win 8.1 no import but I can directly copy/paste .jpg through file explorer but again .mov hangs phone pictures and needs restart.

        A friend texted .mov from a Galaxy and that works fine with direct copy paste on Win 8.1

        I am still on IOS 13.6.1. Any one else have a problem with .mov files? Thanks.

        • This topic was modified 1 week, 3 days ago by J9438.
      • #2304979 Reply
        Alex5723
        AskWoody Plus

        Try these solutions :
        https://support.apple.com/en-il/guide/iphone/iphf2d851b9/ios#:~:text=Transfer%20a%20file%20from%20your,to%20transfer%2C%20then%20click%20Add.

        You can also upload to iCloud drive, Google drive

        • This reply was modified 1 week, 3 days ago by Alex5723.
        2 users thanked author for this post.
      • #2305048 Reply
        Nathan Parker
        AskWoody_MVP

        That’s strange because Apple developed .MOV (QuickTime) format.

        Nathan Parker

        1 user thanked author for this post.
      • #2305065 Reply
        Rick Corbett
        AskWoody_MVP

        I’ve just had the same problem with iOS 14.0.1 and Windows 10 1909:

        MOV01-iPhone_unreachable

        Try this… it worked for me:

        1. Disconnect your iPhone from your PC.

        2. On your iPhone, select Settings > Photos.

        MOV02-settings_photos

        3. Scroll to the bottom and change the default TRANSFER TO MAC OR PC setting from Automatic to Keep Originals then close Settings.

        MOV03-transfer_originals

        4. Reconnect your iPhone to your PC, wait until your iPhone is recognised as a portable device then, in File Explorer, drill down to the photo/video folder within the iPhone’s Internal Storage > DCIM storage hierarchy until you can see your photos and MOV files.

        For example, here’s my iPhone SE2 attached to my Win 10 1909 laptop:

        MOV04-internal_storage

        5. In File Explorer’s Search box enter MOV (it’s easier than changing to Details view then changing the Sort order to Type to group the MOV files together). This will show you all the MOV files in the folder.

        6. Select one of the MOV files (to move the mouse focus away from the Search box), press CTRL+a (to select *all* the MOV files) then CTRL+c (to copy them to the Windows clipboard).

        7. Change to your preferred destination folder and press CTRL+v to paste the MOV files.

        Please post back to tell us whether this worked for you.

        Important: Change the Settings > Photos setting back to Automatic for the time being and – if this works for you – *only* use the changed format as a workaround for transferring MOV files, *not* photos. I think this is a bug since iOS 11 but I just want to see if you see the same result, i.e. transfers of MOV files working as expected when the change is made

        Hope this helps…

        Attachments:
        3 users thanked author for this post.
      • #2305072 Reply
        Nathan Parker
        AskWoody_MVP

        Now this makes sense. Either Live Photos or HEIF is likely the culprit. Rick’s instructions should work. I’m not sure if there’s a good Life Photos or HEIF viewer for Windows.

        Nathan Parker

        1 user thanked author for this post.
      • #2305079 Reply
        Rick Corbett
        AskWoody_MVP

        Now this makes sense. Either Live Photos or HEIF is likely the culprit. Rick’s instructions should work. I’m not sure if there’s a good Life Photos or HEIF viewer for Windows.

        I’m wondering if it’s a timeout issue.

        Since iOS 11, Apple changed to the HEIC/HEIF format as the default for photos. However, the default setting in iOS is to automatically convert photos to JPG on transfer… ‘cos Windows understands JPG format natively and the photo files – even when expanded to the JPG format are usually less than 3MB each.

        MOV files are a slightly different kettle of fish. Whilst there’s native support in Windows for the MOV video format, video files tend to be *much* larger than 3MB each hence why I’m wondering whether it’s some kind of timeout issue as iOS ponders what to convert them to for transfer.

        I found that there’s no issue transferring them in ‘original’ format but the default iOS setting of ‘Automatic’ conversion of exported MOV files seems to be problematic.

        The difficulty, of course, is that you can’t just leave the Transfer setting at Keep Originals… ‘cos then photos get transferred as HEIC files… and Windows has no native support for them.

        One alternative is to change the default encoding format for photos from HEIC to JPG from within iOS. I remember doing this on my previous iPhone… but had forgotten to do this on new SE2. I’m going to do this now – even though it means slight loss of quality and larger file sizes… ‘cos IMO it beats having to find a HEIC-to-JPG utility for Windows.

        2 users thanked author for this post.
      • #2305091 Reply
        Rick Corbett
        AskWoody_MVP

        As an experiment I AirDropped my iPhone video content over to my iPad (with no problems) then connected the iPad to my Windows 10 1909 laptop and tried transferring the videos from iPad to laptop via Lightning lead. The copy operation failed.

        I got a lot further by turning the Transfer method from Automatic to Keep Originals… but still the copy operation failed after a few minutes. Looking at the MOV file it had failed on I could see it was large – 267MB. I disconnected/reconnected the iPad and copied just this single MOV file by itself without any problem. Similarly, groups of smaller files copied over fine… but – several minutes later – the copying failed again with a group of MOV files, one of which was 163MB. I chose the next file – a mere 3.3MB but still couldn’t copy it.

        I disconnected/reconnected the iPad again and was able to copy the 163MB file without a problem.

        I no longer think it’s a timeout problem. I’m convinced it’s a copy buffer issue, i.e. if you try to copy too much data at once then the process falls over… but if you copy large MOV files individually and just group smaller files together then it works.

        As another test I set up a new destination folder on the laptop, selected all 23 MOV files on the iPad (900MB) and tried to copy them all at once. Only 11 files (189MB) copied over before the copy operation failed (without any error message)… and one of them showed as a zero-byte file. The zero-byte file should have been 4.9MB in size. This is a relatively small file but lends credence to my guess that it’s the sum total of data being copied together rather than the size of individual files.

        If I’m right – and as I didn’t have any problems copying via AirDrop  – then I’m guessing that the Bluetooth radios involved have different/larger buffers than whatever is involved on the direct (Lightning) cable connection.

        Hope this helps…

        3 users thanked author for this post.
      • #2305112 Reply
        Rick Corbett
        AskWoody_MVP

        Well, I’m confident the issue is reproducible… but the workaround (as above) is effective… just a pain.

        I haven’t found a suitable HEIC converter for Windows (I won’t use online converters) so, instead, I’m just going to have to keep swapping Transfer settings  between Automatic and Keep Originals (and copy MOV files in smaller group sizes) for the time being.

        All I have to do now is get some sleep, do a bit more testing then file a bug report with Apple. 🙂

        2 users thanked author for this post.
      • #2305188 Reply
        J9438
        AskWoody Plus

        After a ton of research I fixed it but do not know why it worked.

        I first Google How to transfer .mov to Win and that said 1) use Apple Quick Time but no longer supported so risky, 2) Use Windows Media player if version 12 or higher (I have it) but that would not pull pics from phone, 3) use a file converter (Nope).

        Then I remembered a friend had sent me through text a .mov to my phone. I had displayed the pic attached, touched and scrolled down to save so it put it in my pictures file where I was able to use file explorer to copy/paste. I tried that picture with Windows Media and it played. So why did that one work? Don’t know.

        But then somehow in all this I discovered that in settings/general there is a “Shut Down” at the bottom. So thinking like a Windows PC user instead of a phone user I thought maybe I just need a reset. Did the reset. Took another .mov and whalaa I could use file explorer to direct USB copy/paste and it worked.

        Went back and tried the original .mov and it failed and locked the phone again. So apparently somehow that original .mov I did was done when a reset was needed to clear some old problem I did not know I had.

        At least I have learned a lot both from the comments above and more stuff about Apple. And I thought Windows Updates were complicated. Whew!!! Thanks to all above.

        1 user thanked author for this post.
        • #2305213 Reply
          Rick Corbett
          AskWoody_MVP

          So thinking like a Windows PC user instead of a phone user I thought maybe I just need a reset. Did the reset. Took another .mov and whalaa I could use file explorer to direct USB copy/paste and it worked.

          A ‘shut down’ of your iPhone would have cleared all buffers. I’m guessing this is the reason why the subsequent transfer worked.

          My own testing suggests that a physical disconnect/reconnect of the Lightning cable is usually all that is needed rather than a full ‘shut down’. This suggests that the disconnection initiates a command to flush whatever data is still stored waiting to transfer. This is all guesswork though…

          Thanks for letting us know how you resolved it.

          2 users thanked author for this post.
      • #2305216 Reply
        Alex5723
        AskWoody Plus

        And I thought Windows Updates were complicated. Whew!!!

        Apple devices are build for seamless integration with Apple’s ecosystem : Mac, iPad, iPhone, Apple Watch, HomePod, Apple TV, HomeKit.. and not with Windows or Linux.
        For Windows there are Samsung’s Smartphones + Microsoft integrations.
        Apple still maintains iTunes for Windows (but not Safari).

        There are numerous 3rd party apps that will copy any file from iPhone, iPad to a Windows PC.

        https://www.easeus.com/iphone-data-transfer/best-software-to-transfer-files-from-iphone-to-pc-2017.html#:~:text=Option%201.,iPhone%20to%20PC%20%2D%20EaseUS%20MobiMover&text=As%20a%20free%20iPhone%20data,%2FiPad%2FiPod%20to%20another.

        https://tunesgo.wondershare.com/

        http://www.xilisoft.com/iphone-transfer.html

        https://www.itools4.com/#itools-file-manager……

        2 users thanked author for this post.
      • #2305375 Reply
        J9438
        AskWoody Plus

        Alex5723: I wanted to thank you for the links you gave on my post “iPhone clock wipes battery”. I had gone to Apple support and it kept giving me links to Microsoft Store, but the links you gave me at

        As already stated by PKCano you don’t download from Microsoft store. Look at my post https://www.askwoody.com/forums/topic/itunes-12-10-9-3-released/ for direct download links from Apple.

        worked great and I got the iTunes Apple version.

        And on this post I am beginning to see that Apple seems to be a separate world. It was so easy with my Galaxy just to copy paste pics from ph to PC. However, that being said the problem with the iPhone may not be as bad as I thought. The phone is only 2 months old and the .mov problem may have been there from the beginning with only a restart needed because now the .movs seem to copy paste with no other outside software needed. I hope?? Thanks again for your help (and all the other replies!!)

        1 user thanked author for this post.
      • #2305377 Reply
        J9438
        AskWoody Plus

        My own testing suggests that a physical disconnect/reconnect of the Lightning cable is usually all that is needed rather than a full ‘shut down’.

        I am not sure what the Lightning cable is but I guess that is the USB cable I connected between the phone and PC. I must have connected and disconnected that a “million” times trying to figure out the problem, but it was not until I actually did the shut down until the .mov’s started working. Does the shut down do more than a cable disconnect?

      • #2305378 Reply
        J9438
        AskWoody Plus

        I’ve just had the same problem with iOS 14.0.1 and Windows 10 1909:

        The error you pasted on that post is the same error I got.

        I also was using Automatic both before and after the shut down that fixed the issue.

      • #2305381 Reply
        J9438
        AskWoody Plus

        Now this makes sense. Either Live Photos or HEIF is likely the culprit. Rick’s instructions should work. I’m not sure if there’s a good Life Photos or HEIF viewer for Windows.

        Suprisingly, The Windows Media (Ver 12 or higher) seems to play the .mov fine. I think my problem was that I could not get the .mov file OFF the Phone and ONTO my desktop. Once the .mov was on my desktop all I had to do was click it and Windows Media opened and played it. Whatever it was in the iPhone that gave both Rick and myself that device error and yet was cleared with the shut down is a mystery to me. At least if it reoccurs I know how to fix it.

        1 user thanked author for this post.
      • #2305418 Reply
        Rick Corbett
        AskWoody_MVP

        I am not sure what the Lightning cable is but I guess that is the USB cable I connected between the phone and PC.

        Yes, that’s right. It’s a USB connector at the PC end and a Lightning connector at the iPhone end.

        Does the shut down do more than a cable disconnect?

        Yes, a ‘shut down’ re-initialises the phone completely whilst a disconnect/reconnect only does whatever the phone is programmed to do… which could be to clear out the copy buffer, but who knows. 🙂

        The important thing is that it’s now working for you and you know what to do if it happens again.

        2 users thanked author for this post.
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