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  • Is GigaByte out of business??

    Posted on CADesertRat Comment on the AskWoody Lounge

    Home Forums AskWoody support PC hardware Is GigaByte out of business??

    Topic Resolution: Resolved
    Viewing 16 reply threads
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      • #2171565 Reply
        CADesertRat
        AskWoody Plus

        Every link for GigaByte support leads to a “502 Gateway” error. Anyone else notice this?

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

      • #2171573 Reply
        EP
        AskWoody_MVP

        post or mention the specific Gigabyte links, CADesertRat.

        cuz the gigabyte.com web site is currently working on my end – no 502 gateway error messages
        AND I DO own a Gigabyte board (model GA-78LMT-USB3 R2)

        • This reply was modified 1 month ago by EP.
        1 user thanked author for this post.
      • #2171585 Reply
        Microfix
        Da Boss

        https://www.gigabyte.com/ works here also. (win8.1 w/ FF)
        browser extensions block?

        Win7 Pro x86/x64 | Win8.1 Pro x64 | Linux Hybrids x86/x64 |
        1 user thanked author for this post.
      • #2171594 Reply
        Rick Corbett
        AskWoody_MVP

        All links for Gigabyte support in the US are all working for me here in the UK.

        1 user thanked author for this post.
      • #2171610 Reply
        satrow
        AskWoody MVP

        Tried switching DNS servers?

        1 user thanked author for this post.
        • #2171612 Reply
          CADesertRat
          AskWoody Plus

          Tried switching DNS servers?

          Not sure I know how to do that Satrow

          Don't take yourself so seriously, no one else does ๐Ÿ™‚
          4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

          • #2171634 Reply
            Microfix
            Da Boss

            FYI: this will help change your DNS change-dns-server-windows-10

            Free & Public DNS Servers
            Provider Primary DNS /Secondary DNS
            Google 8.8.8.8 /8.8.4.4
            Quad9 9.9.9.9 /149.112.112.112
            OpenDNS Home 208.67.222.222 /208.67.220.220
            Cloudflare 1.1.1.1 /1.0.0.1
            CleanBrowsing 185.228.168.9 /185.228.169.9
            Verisign 64.6.64.6 /64.6.65.6
            Alternate DNS 198.101.242.72 /23.253.163.53
            AdGuard DNS 176.103.130.130 /176.103.130.131

            Win7 Pro x86/x64 | Win8.1 Pro x64 | Linux Hybrids x86/x64 |
            2 users thanked author for this post.
      • #2171611 Reply
        CADesertRat
        AskWoody Plus

        Thanks for the reply’s,

        My MB is X470 AORUS GAMING 7 WIFI (rev. 1.0)

        First link that gives me the error (which is an old email reply from them on a different matter): https://esupport.gigabyte.com/#list

        If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 atย  https://esupport.gigabyte.com/

        If I use the Service/Support link at the top, it takes me to the FAQ’s. I can click on anything there and it still has that same address for technical support which throws the 502.

        So bottom line, all I can get to is the FAQ’s.

         

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

        • #2171618 Reply
          Kirsty
          Da Boss

          If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 at https://esupport.gigabyte.com/

          That 502 is an nginx server error – a website error that’s not unknown here at AskWoody either.
          They are usually short-term, so try again later ๐Ÿ™‚

          2 users thanked author for this post.
          • #2171629 Reply
            CADesertRat
            AskWoody Plus

            They are usually short-term, so try again late

            LOL, I hope so, since I still have warranty left on my MB ๐Ÿ™‚

            Don't take yourself so seriously, no one else does ๐Ÿ™‚
            4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

            • #2171849 Reply
              Kirsty
              Da Boss

              The server error has vanished, it’s working properly again ๐Ÿ™‚

      • #2171614 Reply
        Microfix
        Da Boss

        If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 at https://esupport.gigabyte.com/

        yup, getting the same 502 on FF and quad9 DNS

        Win7 Pro x86/x64 | Win8.1 Pro x64 | Linux Hybrids x86/x64 |
        1 user thanked author for this post.
      • #2171615 Reply
        PKCano
        Da Boss

        Same here on all the links – FF 73.0.1

        1 user thanked author for this post.
      • #2171624 Reply
        CADesertRat
        AskWoody Plus

        Forgot to mention, I’m on Chrome ver. 80.0.3987.122

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

        1 user thanked author for this post.
      • #2171632 Reply
        bbearren
        AskWoody MVP

        Is this your motherboard?ย  Here is the open link:

        https://www.gigabyte.com/Motherboard/X470-AORUS-GAMING-7-WIFI-50-rev-11#kf

        Create a fresh drive image before making system changes/Windows updates, in case you need to start over!
        "When you're troubleshooting, start with the simple and proceed to the complex."โ€”M.O. Johns
        "Experience is what you get when you're looking for something else."โ€”Sir Thomas Robert Deware

        1 user thanked author for this post.
        • #2171635 Reply
          CADesertRat
          AskWoody Plus

          Is this your motherboard?ย  Here is the open link: https://www.gigabyte.com/Motherboard/X470-AORUS-GAMING-7-WIFI-50-rev-11#kf%5B/quote%5D
          Yes it is.

          Don't take yourself so seriously, no one else does ๐Ÿ™‚
          4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

          • #2171639 Reply
            bbearren
            AskWoody MVP

            Yes it is.

            Do you get the 502 error on that link?

            Create a fresh drive image before making system changes/Windows updates, in case you need to start over!
            "When you're troubleshooting, start with the simple and proceed to the complex."โ€”M.O. Johns
            "Experience is what you get when you're looking for something else."โ€”Sir Thomas Robert Deware

            1 user thanked author for this post.
            • #2171647 Reply
              CADesertRat
              AskWoody Plus

              Do you get the 502 error on that link?

              No. On that page there is a link to Support (where all the downloads are) so I go to that page (which loads fine), but when I click for Technical support, it goes to the 502.

              Gigabyte-support

              Don't take yourself so seriously, no one else does ๐Ÿ™‚
              4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

              Attachments:
              • #2171663 Reply
                Ascaris
                AskWoody_MVP

                I got a bad gateway/502 error on that link also.

                Group "L" (KDE Neon User Edition 5.18.3).

                1 user thanked author for this post.
      • #2171667 Reply
        CADesertRat
        AskWoody Plus

        So from the looks of it, Gigabytes esupport site is still down. This all started when I wanted to ask them a question this morning about their latest BIOS update procedure’s.

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

      • #2171975 Reply
        wavy
        AskWoody Plus

        It was bad for me yesterday around noon here in NY only loads a good page every 8 9 times today still bad. Looks like this:

        Capture-6

        (not normal )

        ๐Ÿป

        Just because you don't know where you are going doesn't mean any road will get you there.
        Attachments:
        1 user thanked author for this post.
      • #2171979 Reply
        Kathy Stevens
        AskWoody Plus

        Just searched Gigabytes support and service at https://www.gigabyte.com/Support from our server in Austria – all worked well.

        1 user thanked author for this post.
        • #2171999 Reply
          CADesertRat
          AskWoody Plus

          Just searched Gigabytes support and service at https://www.gigabyte.com/Support from our server in Austria โ€“ all worked well.

          Thanks Kathy but that’s not the link the won’t load. See my earlier post.

          Don't take yourself so seriously, no one else does ๐Ÿ™‚
          4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

      • #2172004 Reply
        CADesertRat
        AskWoody Plus

        Thanks to all, I just tried the link again this morning and it OPENED. I guess they are back.

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

        1 user thanked author for this post.
      • #2172049 Reply
        Kathy Stevens
        AskWoody Plus

        When I went to https://esupport.gigabyte.com/#listย  andย ย https://esupport.gigabyte.com/ย  earlier there was a notice, โ€œNotice this platform will stop supporting TSL1.0 and TSL1.1โ€

        1 user thanked author for this post.
        • #2172058 Reply
          CADesertRat
          AskWoody Plus

          When I went to https://esupport.gigabyte.com/#listย  andย ย https://esupport.gigabyte.com/ย  earlier there was a notice, โ€œNotice this platform will stop supporting TSL1.0 and TSL1.1โ€

          Interesting, I just went there and didn’t get that message. I signed in and submitted my question about 10 minutes ago.

          Don't take yourself so seriously, no one else does ๐Ÿ™‚
          4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

        • #2172111 Reply
          EP
          AskWoody_MVP

          I am seeing that TSL1.0 and TSL1.1 message on my end in the News section of the gigabyte eSupport site – using Firefox 68.5 ESR, Google Chrome 80 and MS Edge Chromium 80

          • This reply was modified 1 month ago by EP.
          1 user thanked author for this post.
      • #2172157 Reply
        CADesertRat
        AskWoody Plus

        Yup, I see it, guess I was so happy to connect with the site that I didn’t notice LOL.

        Don't take yourself so seriously, no one else does ๐Ÿ™‚
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

      • #2172512 Reply
        EP
        AskWoody_MVP

        a little late on this but we could have used a site like IsItDownRightNow to check the Gigabyte eSupport site to see if it was working or not

        1 user thanked author for this post.
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