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  • Is it hardware or software?

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      • #2367349
        PFC
        AskWoody Plus

        This Surface Pro 3 was recently upgraded to 21H1 but this audio issue was there prior.
        In today’s newsletter @sb mentions audio issues that have recently been reported.

        I have run trouble shooter (many times), submitted feedback to MS (before 21H1) no response and searched for solutions.

        The attached shows what I see on first logon, all sound settings indicate no input or output devices installed. The red circle(X) persists.

        Any fix if it’s software?

        • This topic was modified 1 month, 3 weeks ago by PFC.
        • This topic was modified 1 month, 3 weeks ago by PFC.
        • This topic was modified 1 month, 3 weeks ago by PFC.
      • #2367411
        firstmerk
        AskWoody Plus

        I have a Surface Tab 3 (not Pro), I just upgraded. Sound is fine and Device Manager is clean. No problems yet, but I’ve barely used it since the upgrade.

        1 user thanked author for this post.
        PFC
      • #2367434
        Alex5723
        AskWoody Plus

        A high-pitched noise might be heard when using 5.1 audio with certain settings

        After installing KB5000842 or later updates, 5.1 Dolby Digital audio may play containing a high-pitched noise or squeak in certain apps when using certain audio devices and Windows settings. Note This issue does not occur when stereo is used.

        Workaround: To mitigate this issue, you can try one or more of the following:
        Streaming the video or audio in a web browser or different app, instead of the app affected by this issue.
        Enable Spatial sound settings by right clicking or long pressing on the volume icon in the notification area, selecting Spatial sound (Off) and selecting any of the available options.
        Affected platforms:
        Client: Windows 10, version 21H1; Windows 10, version 20H2; Windows 10, version 2004
        Next steps: We are working on a resolution and will provide an update in an upcoming release

      • #2367995
        PFC
        AskWoody Plus

        Next steps: We are working on a resolution and will provide an update in an upcoming release

        not looking likely.

        I installed the Preview cu and results are the same.

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