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  • Is my phone unlocked?

    Posted on DriftyDonN Comment on the AskWoody Lounge

    Home Forums AskWoody support Non-Windows operating systems iOS Is my phone unlocked?

    Topic Resolution: Resolved
    Viewing 9 reply threads
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      • #2284424 Reply
        DriftyDonN
        AskWoody Plus

        After purchasing an Iphone 11 in April and paying in full, the cell provider locked the phone for 12 months. After much aggravation, I got up the ladder to someone who very kindly listened to my long story of woe and was able to unlock the phone. So I am told. Is there a way to determine that it is indeed unlocked?

        Color me skeptical……

        D

        "Vision without action is a daydream. Action without vision is a nightmare."

      • #2284476 Reply
        Myst
        AskWoody Plus

        Open your Settings, tap on Cellular, then Cellular Data Options. Check to see if it says Cellular Data Network and if it does then it’s probably unlocked. If it doesn’t show this it’s most likely locked. This method isn’t always reliable and there are other ways to check if your iPhone is unlocked. Go online with your question in search, you will find videos and websites to help guide you through.

        Win7 SP1 Home x64, MacOS / Chromebook

        2 users thanked author for this post.
        • #2284529 Reply
          DriftyDonN
          AskWoody Plus

          Thank you. Under cellular data options, Roaming Off appears greyed out. Clicking on this gives me Voice&Data – I have to turn  LTE,VoLTE OFF, else i cannot receive incoming calls-sometimes(not often) it will go to voice mail. Data Roaming choice also appears here…OFF   and Lo Data Mode  which is off. I tell you all this FYI in case anyone else w/ Iphone 11 on Boost Mobile (now dish mobile I guess) has this problem. Now I’m off to search the interweb, where I should have gone with my ? first.

          Thanks again

          "Vision without action is a daydream. Action without vision is a nightmare."

      • #2284584 Reply
        Myst
        AskWoody Plus

        Because you aren’t seeing cellular network listed here doesn’t necessarily mean the iPhone is locked, I mentioned this before. If you were to try and switch carriers the phone would need to be unlocked to do this. You’ve paid the iPhone off in full you said, so your carrier should have unlocked it.

        Win7 SP1 Home x64, MacOS / Chromebook

        1 user thanked author for this post.
        • #2284612 Reply
          DriftyDonN
          AskWoody Plus

          Thank you for your efforts Myst Appreciate your help in many different categories!

          Yes, I understood that it may not be the  definitive answer. I described what I saw because it didn’t quite line up with what you listed, so I thought it must be an older and/or different model. Perhaps others had the same experience and would benefit from what I saw. As an aside, I spoke w/ Boost escalation rep who says she had unlocked the phone. I checked a couple free sites using eisd and found that they dont really keep databases up to date so not very reliable. During our conversation, she said well, if you go to a different provider, the phone may not work. So she backed off that VERY fast when I asked did Apple and Boost collaborate and Apple produced phones that will work ONLY with Boost. Tampered with iphones would explain why wifi calling isn’t supported, and why I have to disable LTE,VoLTE in order to recieve calls. A dumbed down version. I thought Apple was more upstanding than that. I am not saying this is absolutely what happens but why did she bring it into the conversation? We know walmart has specially made machines by Dell and others so it is definately a possibility. I am going to call apple plus and ask about this. Would they admit to it? Who knows? I am trying to find someone who will let me try their sim card which will determine definitively whether it’s locked or not UNLESS the above is actually true. As I type this, I recall a boost support person said exchanging my phone w/ a different one wouldn’t make any difference. the problems would be the same. He wouldn’t explain so now I think I know why.

          Moral of the story=ONLY BUY YOUR PHONES FROM THE MANUFACTURER and pay in full.

          Feeling ripped off and lied to in Fla.

          D

          "Vision without action is a daydream. Action without vision is a nightmare."

          • #2284623 Reply
            Myst
            AskWoody Plus

            Yes, I understood that it may not be the  definitive answer. I described what I saw because it didn’t quite line up with what you listed, so I thought it must be an older and/or different model. Perhaps others had the same experience and would benefit from what I saw.

            What you wrote here is exactly how I posted the info. You got to the screen for Cellular Data Options and within that you never mentioned any network. So like I said, that still doesn’t mean your iPhone is locked. If you’re concerned whether the info your carrier gave you is in fact correct about your phone being unlocked, you can either go with that or take it to another carrier to see if they can give you any information.

            Win7 SP1 Home x64, MacOS / Chromebook

            • #2284642 Reply
              DriftyDonN
              AskWoody Plus

              ” I tell you all this FYI in case anyone else w/ Iphone 11 on Boost Mobile (now dish mobile I guess) has this problem.”

              You are misunderstanding what I am saying. What you said the first time didn’t appear in my settings, hence according to your post its probably locked. Got that. I then posted what I did see simply fyi because I thought(mistakenly) perhaps your phone wasn’t the same as mine…either model or OS or whatever. I was simply trying to give you information that perhaps you didnt have. I’m sorry you misunderstood my intent. Boost cell service provider and source of the phone said it’s unlocked. I am,was skeptical hence this thread. It seems I am not very adept at communicating what I see and how that tied in with what I was being told. My mistake please excuse me and accept my apologies.

              Sincerely Don

              end

              "Vision without action is a daydream. Action without vision is a nightmare."

      • #2285306 Reply
        Mike
        AskWoody Plus

        A summary of what Myst explained and a different version.

        https://www.macworld.co.uk/how-to/iphone/iphone-locked-3614824/

         

         

        1 user thanked author for this post.
        • #2285460 Reply
          DriftyDonN
          AskWoody Plus

          As I said, I understood perfectly well what Myst wrote the first time. It was my poor communication skills that are the problem,

          As an afterwards to my Initial ?, I spent about an hour with Apple Support and the Tech walked me thru the REST OF THE process that the Boost person didn’t bother to mention. I had to use itunes to  finish the unlocking procedure.

          "Vision without action is a daydream. Action without vision is a nightmare."

          • #2285462 Reply
            Myst
            AskWoody Plus

            I had to use itunes to  finish the unlocking procedure.

            I’m confused. When you use iTunes to unlock your iPhone aren’t you referring to resetting the passcode because you forgot it and the phone became disabled? There’s a difference between unlocking your phone to reset a passcode and unlocking it in order to switch carriers. Two different issues. There might be more to the story I’m not aware of. Just glad you’re up and running.

            Win7 SP1 Home x64, MacOS / Chromebook

      • #2285472 Reply
        Nathan Parker
        AskWoody_MVP

        You can plug the iPhone into iTunes to see if it’s unlocked, although the most tried and true method is pop in a SIM card different from your carrier. If it activates, you’re unlocked. If it doesn’t, you still need to hammer them to unlock it.

        Nathan Parker

        1 user thanked author for this post.
        • #2285475 Reply
          Myst
          AskWoody Plus

          Got it. Learn something new everyday!

          Win7 SP1 Home x64, MacOS / Chromebook

          1 user thanked author for this post.
        • #2285660 Reply
          DriftyDonN
          AskWoody Plus

          Nathan, I’m curious…you stated you can use itunes to determine the locked or unlocked status of an iphone- how would anyone KNOW that and exactly how to do it?I had to backup the phone, reset the phone to factory conditions,restore the phone, get update and finally restore from backup to get to the unlocked message. Not so easy if you don’t know the algorithm! Itunes is the most miserable piece of software I’ve ever used and after fooling with it for oh since ipod nano 4th gen- I NEVER saw anything in the literature that said that. Of course why would I? I just got an Iphone 2 1/2 months ago. I barely know how to turn the dang thing off! Mostly because I’ve been trying to get some justice from boost for LOCKING it in the first place. I paid full price and never agreed to contracting me for a year by locking the phone to them. And when someone in escalation says they will unlock, well I just wanted to know IF anyone could tell me HOW to verify short of a different sim- I don’t have those laying around. I for one will be glad to see itunes GO IF Apple can replace it with a more easily understood utility. I guess it is a swiss army knife of utilities if you know which buttons to push. Now that I know who to ask about iphones, I will not waste so much time in all the wrong places.

          Thanks

          "Vision without action is a daydream. Action without vision is a nightmare."

      • #2285681 Reply
        Nathan Parker
        AskWoody_MVP

        In terms of my comment on SIM cards, you might be able to order one and have it shipped to you. I know the lockdowns are making it difficult to easily get your hands on one (I feel your pain!). I think Page Plus does one for $10 that’s good for three months, but it was years since I last did a test with them.

        In iTunes, there’s apparently a way to see the message after doing a restore, but I’ve never successfully gotten the message to appear, even though my iPhone was successfully unlocked when I changed carriers. These articles try to explain it:

        https://discussions.apple.com/thread/3926837

        https://support.apple.com/en-us/HT201328

        You could see if Apple Support could possibly tell you as well. Not 100% sure there.

        I’ve never had success with any “unlock” messages appearing. I knew it worked when I changed carriers and didn’t have issues changing carriers.

        I wish in a future iOS update, Apple would add a simple “Carrier Lock” section to the About page that says “Locked to Carrier X” or “SIM Unlocked”, and on restored iPhones, have it tell after one gets past the “Hello” screen if the iPhone is SIM unlocked or not. How hard could that be to add?

        Nathan Parker

        • #2287261 Reply
          DriftyDonN
          AskWoody Plus

          thanks Nathan. I guess you didnt see my post about Apple support walking me thru the process and itunes telling me ” YOUR PHONE IS UNLOCKED”

          Seems a couple of my posts are in the ether…….

          If someone has sore toes, my apologies.

          D

          If IOS 14 isn’t ready yet, I’ll wait. Win 1o patches and poor software is bad enough!

          "Vision without action is a daydream. Action without vision is a nightmare."

          1 user thanked author for this post.
      • #2285712 Reply
        Alex5723
        AskWoody Plus

        short of a different sim- I don’t have those laying around.

        Can you ask family member, friend… to give you his SIM just for a minute or two ? It can be any smartphone, tablet.. not necessary iPhone..
        It should be nano-sim.

        You can also buy the cheapest prepaid sim anywhere.

        • This reply was modified 1 week, 5 days ago by Alex5723.
        1 user thanked author for this post.
        • #2287265 Reply
          DriftyDonN
          AskWoody Plus

          thanks Alex. I appreciate your input. But no I have no one to ask. And I am in isolation due to covid so I won’t be going around the corner any time soon I fear. I’m OK w/ itunes and apple support getting me the answer. Now to find a decent provider in my area that will support the Iphone in all aspects like wifi calling, LTE capability and so on.

          Regards,

          D

          "Vision without action is a daydream. Action without vision is a nightmare."

          1 user thanked author for this post.
      • #2287186 Reply
        Alex5723
        AskWoody Plus

        It is very simple with iOS 14. If the device is unlocked you get the message : No SIM Restrictions.

        On iPhone open Settings.
        Go to General and then tap on About.
        On the About page look for Network Provider Lock information

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        2 users thanked author for this post.
        • #2287260 Reply
          DriftyDonN
          AskWoody Plus

          yes good to know BUT I’m on 13.6 and upon checking for updates am told I AM upto date. o 14 is beta?

          Thanks

          "Vision without action is a daydream. Action without vision is a nightmare."

          1 user thanked author for this post.
          • #2287851 Reply
            Alex5723
            AskWoody Plus

            iOS 14 is on beta 4. Works great on both my iPhone and iPad. Just join the beta and install.

            • This reply was modified 4 days, 8 hours ago by Alex5723.
            • #2287891 Reply
              Paul T
              AskWoody MVP

              Is there telemetry in the beta version? I would expect this to be the case, otherwise what use is beta on an external user’s device?

              cheers, Paul

              • #2287913 Reply
                Alex5723
                AskWoody Plus

                No iOS has telemetry, beta included.
                You can send logs (in final too) if you wish.
                You report bugs found to Apple.

                • This reply was modified 4 days, 2 hours ago by Alex5723.
                1 user thanked author for this post.
      • #2287210 Reply
        Nathan Parker
        AskWoody_MVP

        Finally!

        Nathan Parker

      • #2287293 Reply
        Nathan Parker
        AskWoody_MVP

        In terms of providers, I’ve had the most success with Verizon. Not the cheapest provider, but everything “just works” in terms of coverage, Wi-Fi Calling, etc.

        Nathan Parker

        1 user thanked author for this post.
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