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  • Is the Disappearing Profile bug still alive and well?

    Home Forums AskWoody blog Is the Disappearing Profile bug still alive and well?

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      • #2275430 Reply
        Da Boss

        This morning I logged in to my Win10 Pro v2004 VM, and, after entering my password, ran into the rolling circle of dots that took minutes and a messag
        [See the full post at: Is the Disappearing Profile bug still alive and well?]

        4 users thanked author for this post.
      • #2275441 Reply

        I had a similar issue when I used the sleep mode. Recovery from sleep and the user profile wasn’t loading properly. I fix that by logging off before I use the sleep mode.

      • #2275449 Reply
        AskWoody Plus

        This bug shows up on one or two systems a month on our fleet of managed systems. With enough logging in and out and restarts, it eventually goes away and the system goes back to normal. Never have been able to establish a pattern to what causes it since it happens so infrequently. It creates a general state of panic when it happens to a user.

        2 users thanked author for this post.
      • #2275454 Reply
        AskWoody MVP

        Looks like we have versions and editions disappearing also
        PLEASE NOTE from main blog:

        Has anyone else seen this lately? Tell us your version of Win10 (v1809, v1903, v1909, or v2004) and the Edition (Home or Pro).

        Win8.1 Pro x64 Linux Hybrids x64 Win7 Pro x64 Offline
        2 users thanked author for this post.
      • #2275475 Reply
        AskWoody Lounger

        I have not had this happen to me, but I am curious, does this happen for both Microsoft accounts and local accounts? I only login with my local only account for normal daily work.

        • #2275482 Reply
          Da Boss

          This happened on a Local account this time.

          1 user thanked author for this post.
      • #2276085 Reply

        Variations of this problem have been around since (or even before) the Windows XP days.

        I’ve seen it so many times over the years . . .

        Causes are many, and include

        -corrupt/weak/bad hard drive sectors (both HDD and SSD)


        -loss of power during a critical write to the users registry hive (this is more common)

        -blue screens during a critical write to any registry hive

        -a patch that glitched during the user profile upgrade process (I include this as it’s been reported but I have never seen it in person.)

        Windows 8.1 and up have fairly robust auto-repair code that detects and attempts to fix the registry related corruption.  Modern hard drives also try to automatically recover lost bits from a newly bad sector and remap good data in the background.  In both cases two reboots will fix it automatically.

        In cases where the problem persists beyond two reboots, you will need to create a new profile, and copy all your stuff from the old profile to the new. (But do NOT copy the old registry or %APPDATA% folders.  Just key files as needed from, say, Outlook folders etc.)

        More information here:


        ~ Group "Weekend" ~

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        • #2276145 Reply
          AskWoody Plus

          The frequency with which the corrupted profile occurs seems to be increasing particularly with the latest updates. The frequency problem suggests something with updates.

          G{ot backup} TestBeta
          offline▸ Win10Pro 1909.18363.959 x64 i3-3220 RAM8GB HDD Firefox79.0 Windows{Image/Defender/Firewall}
          online▸ Win10Pro 1909.18363.1016 x64 i5-9400 RAM16GB HDD Firefox80.0b8 Windows{Image/Defender/Firewall}
      • #2278782 Reply
        AskWoody Plus

        OK. So I allowed the June updates to install and one of the profiles on a multi-user laptop bombed. All four user profile accounts are local; three of the four are standard and only one is an administrator. It is one of the standard (limited user) profiles that will not load. No Microsoft Account profile on this machine. Win 10 Pro 1903. So far restarting multiple times, even in safe mode, has not solved the problem. Will now check out link posted above. Grrrrrrrrr!

      • #2278831 Reply
        AskWoody Lounger

        I think I had this issue too month ago – it was on one machine in our company with Windows 10 x64 build 1809 Enterprise. Dell Optiplex 7070.
        “We cant log you into your profile, you are logged into temporary account.”
        Several attempts after restart, turn off did the job..

        Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 1809 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

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