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  • Is the ping test a good way to see if your network card adapter is working?

    Home Forums AskWoody support PC hardware Is the ping test a good way to see if your network card adapter is working?

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    • This topic has 29 replies, 5 voices, and was last updated 4 weeks ago.
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      • #2263654 Reply
        Zaphyrus
        Guest

        In the last topic i spoke about my connection issue  and my friend recommended me to do a ping test     i tried the 127 one, my modem one    and the ip gateway one   and everything went ok the packages were delivered and no lost package   so can i safely discard any  network card adaptet  issues and blame my connection issues entirely to my modem?

        what other thing can I test (already re-installed and updated my network card)

        just to be 100% that it isn’t my network card?

        I must claify that my Wifi and connection works fine,.

      • #2263728 Reply
        WSmross
        AskWoody Lounger

        Which version of Windows?  Try the troubleshooter.  Right-click on wifi icon in the notification area then select ‘troubleshoot problems’

        Pinging 127.0.0.0 only pings your own computer, so it’s not an internet test.

        • #2263784 Reply
          Zaphyrus
          AskWoody Lounger

          As I said, I tried everything, even the Google and certain sites  and it worked fine.

          Just someone who don't want Windows to mess with its computer.
      • #2263740 Reply
        Paul T
        AskWoody MVP

        Ping is a very basic test that tells you if it is possible to send and receive a few data packets. It tells you nothing about wifi connection stability, traffic routes, or data throughput.
        Pinging 127 does not test any hardware, it’s all done in software on your machine.

        cheers, Paul

        2 users thanked author for this post.
      • #2263769 Reply
        doriel
        AskWoody Lounger

        Hi,
        Cant see what the real problem is. Disconnecting? Slow donload speed? You can ping even internet address, or computer names in your network. Try ping www-google-com for example (with dots, I dont want to post URL links here). But its very basic tool.

        The most useful value here can be the latency, see the blue value in the screenshot. If this fluctuates too much, there can be problem with the network.

        You can try “infinite” ping by command

        ping internet_address -t
        When perfored enough pings, press CTRL+C to terminate. Command line will do statistic sum for you.

        Also you can try some speed download test on thw web.

        But ping IS NOT the best way to determine if your network card is working properly. Just to see, if destination is reachable. If you are experiencing some crashes, you should see windows log in system administration to see whats really happening.

         

        ping

        Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

        • This reply was modified 1 month, 2 weeks ago by doriel.
        • This reply was modified 1 month, 2 weeks ago by doriel.
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        • #2263782 Reply
          Zaphyrus
          AskWoody Lounger

          Greetings Doriel,  well the issue  is that I don’t know what it is

          at certain hours my modem stop recieving internet signals (but this is the fault of the modem)

          and sometimes my network adapter resets by itself (not in the intall sense) it resets as if I pressed the off switch the turn it on

          what I want to know is that is this a normal behavior of an adapter Doriel?  is my adaptor trying to reset itself to have a better connection?

          I am using Windows 10 1909

           

           

          Just someone who don't want Windows to mess with its computer.
          1 user thanked author for this post.
          • #2263785 Reply
            doriel
            AskWoody Lounger

            Disconnecting is not good behavior, Maybe your router tries to switch channels, dunno exactly.
            If you are able tog to your router, try to see the log.

            In the command line type
            ipconfig

            The router address should be “default gateway” (something like 192.168.1.1)
            Enter this IP to your webbrowser and log in to see the log what is really happening.

            Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

            HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

            • This reply was modified 1 month, 2 weeks ago by doriel.
            1 user thanked author for this post.
            • #2263794 Reply
              Zaphyrus
              AskWoody Lounger

              So most likely its the fault of my modem?

              if its my modem (in the worst scenario) I can request another without any issue

              I logged it in my modem, and indeed it have been having issues connecting

              Stupid question, but obviously it means that what its in that log, are issues with the modem right?

              Just someone who don't want Windows to mess with its computer.
      • #2263783 Reply
        doriel
        AskWoody Lounger

        If you are experiencing some problems with wifi, you can try to see, if some of neighbours wifi is not overlaping with your router – with program inSSIDer. It will tell you, if someone is broadcasting his wifi on the same channel as you do, which can cause interferences.

        Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

        1 user thanked author for this post.
        • #2263787 Reply
          Zaphyrus
          AskWoody Lounger

          I see, I must clarify that my  internet is stable and with a speed that its satisfactory to me(the speed that it always had)  also device manager mention that the device is working fine and naturally it displays the other wifi networks  , but the days my wifi is down , the adapter loves to reset itself (even when the internet is up)

           

          So just as a final question, I know that more test have to be done to reach this conclusion, but basically a faulty Wireless card will always have issues connecting to the internet and will always fail to ping right?

           

           

           

          Just someone who don't want Windows to mess with its computer.
          • This reply was modified 1 month, 2 weeks ago by Zaphyrus.
          • #2263796 Reply
            doriel
            AskWoody Lounger

            Basically yes, faulty wificard will sometimes fail ping some of packets, or will have big latency (hundreds or thousand milisecnds).

            My last two ideas are:
            Try to recover previous driver, since windows updates can mess with your set up. In device manager, see the middle button in the screenshot, sorry for Czech 🙂 it will return driver to prevoius state. If your wifi worked fine in the past, this should do the trick.

            Also, sometimes I accidentally touch “airplane mode” button, which turns of my wifi, maybe this can be happenning for you for a very short period of time, so wont notice its turned off and on again.

            Sorry for many things to check, but troubleshooting is sometimes about finding a needle in the haystack.

             

            driver

            Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

            HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

            • This reply was modified 1 month, 2 weeks ago by doriel.
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            1 user thanked author for this post.
            • #2263801 Reply
              Zaphyrus
              AskWoody Lounger

              I see, well thanks Mr.Doriel, I will make a few test

              for now I am conviced that its the fault of my modem.

               

              Thanks for everything, with this I can consider this solved.

              Just someone who don't want Windows to mess with its computer.
      • #2263858 Reply
        Paul T
        AskWoody MVP

        I am conviced that its the fault of my modem

        You have not determined that from the test results you have posted here.

        You need to run one of the WiFi monitors to see what is happening when your PC is not happy. If the modem is at fault you would expect all devices to fail at the same time.

        cheers, Paul

        • This reply was modified 1 month, 2 weeks ago by Paul T.
        • #2264012 Reply
          Zaphyrus
          AskWoody Lounger

          True already downloaded the app, so gonna check out today if it happens today and make a comparison, then I will upload the screenshots here.

          Just someone who don't want Windows to mess with its computer.
          • This reply was modified 1 month, 2 weeks ago by Zaphyrus.
      • #2264051 Reply
        Zaphyrus
        AskWoody Lounger

        So this is my graph when the connections if fine it registers values of 49-55dbm

        if my connections goes bad I will upload the one when its unstable  (probably gonna upload it staken from a phone)

         

        Graph

        Just someone who don't want Windows to mess with its computer.
        • This reply was modified 1 month, 2 weeks ago by Zaphyrus.
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      • #2264075 Reply
        Zaphyrus
        AskWoody Lounger

        Ok after monitoring   sadly my problem happened today but as i said before i am only interested in solving this if its my network adapter     as youcan see there is no muh difference  when my internet is regular and when it is not connected  (1 image reflect  wjen the internet was fine and the other when it isnt working as intended)

         

        20200519_131440

        20200519_131756

        Just someone who don't want Windows to mess with its computer.
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      • #2264286 Reply
        doriel
        AskWoody Lounger

        Seems like your signal has some ups and downs, but to be honest it seems not so bad.. Amplitude should be more or less stable like on this picture, but values seem to be allright. That downpeak is suspicious.
        timegraph
        Can you please send screenshot, if someone is transmitting on the same channel? In the program InSSIDer go to tab “Channels” (2.4 GHz or 5GHz – which do you use?) and see other networks.
        I have overlaping channels too, but for me, my APs mostly transmit the same SSID (network).
        channels

        Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

        • This reply was modified 1 month, 2 weeks ago by doriel.
        • This reply was modified 1 month, 2 weeks ago by doriel.
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      • #2264292 Reply
        Zaphyrus
        AskWoody Lounger

        Ok here you go,

        8888

        8889

        Just someone who don't want Windows to mess with its computer.
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        1 user thanked author for this post.
        • #2264302 Reply
          doriel
          AskWoody Lounger

          My bet is, that these “INFINITUM*” networks are overlapping with your wifi. Only channels 1, 6 and 11 are not overlapping. Dunno why INFINITUM is set up to channels 4 and 8, this is unhealthy wifi environment. Why?
          exapmle
          Source: MetaGeek
          Here is explained why I went to this conclusion:
          In our company we used Ubiquity APs in the past, which switch channels automatically to “have better performance”, but the result was very weak and the newtwork was really unstable, computers disconnecting, we could not open certain files… we switched to eXtreme APs, set channels 1, 6 and 11 and the result is more than satisfying.

          Edit: I mean.. if the INFINITUM network had weak signal, it should work, but since these two wifi are have good signal (-45 to -55 dBm), it can have unwanted impact on both networks.

          Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

          HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

          • This reply was modified 1 month, 2 weeks ago by doriel.
          • This reply was modified 1 month, 2 weeks ago by doriel.
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          1 user thanked author for this post.
      • #2264308 Reply
        Zaphyrus
        AskWoody Lounger

        Ok then, now I can confidently say that the issue is my modem, for now I can feel relieved, thanks doriel and Mr. Paul for dispelling any doubt I had in my computer, now I think it’s the fault of my modem.

        (I will try to see if changing the modem to another place may change something)

        Just someone who don't want Windows to mess with its computer.
        • #2264309 Reply
          doriel
          AskWoody Lounger

          Your modem is not to blame. Issue seems to be the unusual setup of INFINITUM network, which interferes with your modem – which is set up correctly.
          Try another place for your modem, since you have no control of INFINITUM channels.

          Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, WX 1809 Enterprise

          HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

          1 user thanked author for this post.
      • #2264557 Reply
        Paul T
        AskWoody MVP

        How many devices do you have connected to your modem? Do they all have problems at the same time?

        Are you able to connect your computer via ethernet cable to test?

        cheers, Paul

      • #2268927 Reply
        Zaphyrus
        AskWoody Lounger

        Greetings, Today while looking at my logs in event viewer I noticed that I have lately some Hiccups in my internet connection

        The network interface “Intel(R) Dual Band Wireless-AC 3160” has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.

        Reason: The network driver requested that it be reset.

        This network interface has reset 2 time(s) since it was last initialized.

         

        What I want to know:  What does this event tells me?  is it something I should worry about considering it comes with Wifi Hiccups?   How to tell if its my network card or the Wifi router?

        I must mention that I never get disconnected from the internet (already checked on eventviewer and there doesn’t seems to be any sign of me disconnecting)

        I read in two articles that network card  can start show signs of dying, but this is very rare.

        so In my heart the fault is of my modem, what do you think?

         

        Just someone who don't want Windows to mess with its computer.
      • #2268947 Reply
        Paul T
        AskWoody MVP

        You haven’t answered post #2264557. When you have we can discuss the errors.

        cheers, Paul

      • #2269015 Reply
        Zaphyrus
        AskWoody Lounger

        Yes they do when the internet goes down and yes with an ethernet  cable i can connect  but not when the internet goes down

        About the error my driver resets  when the internet is not fine  and also when its “fine:

        Just someone who don't want Windows to mess with its computer.
      • #2269237 Reply
        Paul T
        AskWoody MVP

        You are saying that all devices stop at the same time, whether connected via cable or wireless?
        This is either poor service from your ISP or a modem/router problem.

        Can you view the router logs to see what happens when the internet stops? Maybe ask your ISP for help with this.

        Ignore the driver resets for the time being.

        cheers, Paul

        • #2271056 Reply
          Zaphyrus
          AskWoody Lounger

          Sorry paul, I dont know why but didnt saw your post until now

          I have an update, a relative had to stay at my house with my family, where I live so I was forced to sleep in the room where the modem is, well the issue is that  today at 5:33pm (17:33) I noticed that I lost my internet connection, so quickly opened event viewer and saw that  I had a Wlan autoconfig warning (which is interchangable the NDIS reset issue), and I looked over to the see the modem, It resetted. I must mention this is the first time I am watching this happen with my own eyes

          I guess I have to speak with my ISP, since My modem resetted itself. now I think that for now  I am more inclined to believe my modem is the one to blame.

           

          Just someone who don't want Windows to mess with its computer.
          • This reply was modified 4 weeks, 1 day ago by Zaphyrus.
          • #2271170 Reply
            Paul T
            AskWoody MVP

            Check the router logs to see if / how often it resets.

            cheers, Paul

      • #2271058 Reply
        EP
        AskWoody_MVP

        trace route (tracert.exe) might be a better tool to test out your wired/ethernet/LAN adapter or WiFi adapter rather than using the ping tool. it’s included in many different Windows versions

        • This reply was modified 4 weeks, 1 day ago by EP.
        1 user thanked author for this post.
        • #2271083 Reply
          Zaphyrus
          AskWoody Lounger

          Thanks Mr.EP Already tried out  the command, apparently it also run fine

          Windows PowerShell
          Copyright (C) 2016 Microsoft Corporation. Todos los derechos reservados.

          PS C:\WINDOWS\system32> tracert google.com

          Traza a la dirección google.com [172.217.5.174]
          sobre un máximo de 30 saltos:

          1 1 ms <1 ms <1 ms rga.ip [192.168.1.254]
          2 149 ms 37 ms 16 ms 172.31.255.255
          3 43 ms 109 ms 84 ms reg-qro-triara-26-hge0-3-0-1.uninet.net.mx [189.246.169.105]
          4 33 ms 52 ms 33 ms 72.14.242.160
          5 38 ms 34 ms 34 ms 108.170.228.51
          6 96 ms 176 ms 69 ms 216.239.47.115
          7 121 ms 99 ms 113 ms qro01s14-in-f14.1e100.net [172.217.5.174]

          Traza completa.
          PS C:\WINDOWS\system32>

           

          Yeah, I am more and more conviced its my modem with each  wifi network test I make and that my network card is fine and its just trying to tune the best signal.

          Just someone who don't want Windows to mess with its computer.
          • This reply was modified 4 weeks, 1 day ago by Zaphyrus.
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