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  • June updates crash printing

    Posted on Tracey Capen Comment on the AskWoody Lounge

    Home Forums AskWoody blog June updates crash printing

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      • #2276203 Reply
        Tracey Capen
        AskWoody MVP

        PATCH WATCH By Susan Bradley In a normal monthly Windows and Office patching cycle, I almost never roll out any optional updates that Microsoft releas
        [See the full post at: June updates crash printing]

        5 users thanked author for this post.
      • #2276267 Reply

        I had the same problem with a Ricoh multifunction printer no longer working after the June updates.  I just uninstalled and reinstalled the same driver to get it working again. This resolved the problem on four computers.

        1 user thanked author for this post.
      • #2276289 Reply
        AskWoody Plus

        I experienced a problem with my Lenovo Extreme X1 laptop and my many Microsoft bluetooth mice going to sleep and not waking up. I uninstalled the June patch and all is normal again. No updates from Lenovo either on this issue. I assume the bluetooth device is going to sleep mode somehow. It shows its functioning but multiple mice go to sleep and require a reboot to wake up.

        A word of warning, there are a number of vendors of printers who REQUIRE PCL 5 to function correctly. I have been plagued by HP printers that work better in PCL 5. I have abandoned PCL 6 in a number of customer locations and would be very leery of upgrading to 6. Also TROY printers, which are often used for check printing, do not use and cannot correctly use PCL 6. So be sure to test first, as always.

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      • #2276427 Reply
        AskWoody Plus

        After reinstalling, from scratch, the latest Windows 10 (64 Bit, Pro) I too suffered printing problems. No crashes, just very slow printing. My solution was to remove the printer, go to the vendor website, download the latest drivers from the vendor. In my case the drivers are six years old but work properly. Something in the latest W10 caused the printing problems.

        My printer is hooked to my network and all printing is done over Ethernet. A Brother HL-3170CDW printer. Color Laser, Duplexing, Networked, which I got for $130.00 four years ago on Black Friday from Staples.

      • #2277409 Reply
        Carl D
        AskWoody Lounger

        Windows 10 2004 – clean install nearly a month ago.

        No problems with my 2 printers until I had a look today and saw this (the default has always been the Brother until today, I tried and change the default from the Epson back to the Brother and I get this error (both printers were turned off).


        I turn both printers on and I can now change the default back to the Brother although I have no idea why it appears twice in the drop down menu? (the Epson doesn’t).


        Well, I suppose its an improvement from 1909 – both printers would completely disappear after about a week of having them turned off and not using them (they would reappear after turning them on).

        What is it with Windows 10 and printers lately? Never had this problem in Windows 7 and earlier versions.



        Gigabyte GA-B250M-D3H Motherboard, Intel i5-7600 CPU, 32GB RAM, NVIDIA GeForce GTX 1050 Graphics Card, 1x Samsung 860 EVO 250GB SSD, 1x Samsung 850 EVO 250GB SSD, Windows 10 Professional 2004 64bit.

      • #2277491 Reply
        AskWoody Plus

        I notice that only Wins 8.1 and 10 are mentioned. Is Win 7 not affected by this printer mess up?

        Win 7, Sandy Bridge 3.3GHz, Linux Mint 19.1, Klaatu barada nikto

      • #2277512 Reply
        AskWoody Plus

        No. There have been an ongoing series of printer driver issues with various versions of Windows 10 and the vendors.HP has been horrible, between their PCL 5 and 6 drivers. I assume that MSFT made some changes in the way that they handle printers under the covers and HP (and other vendors) have had problems handling the change over programatically. To be clear, all these vendors have labs on MSFT’s campus and get the builds way early. There is no excuse for these random mess ups. I will say I’ve had no problems on any OS with my wifi based Brother printer. And my clients that use Brother have also experienced zero problems. However ALL their HP printers have been so problematic (they were less so with Win7) that I am recommending they replace all their printers with Brother printers.

        Problems with various HP laserjets are that they vanish off the network. Drivers go from color to B&W only on the fly (I’ve witnessed this myself numerous times). Very frustrating. The only good thing about COVID is that the office is closed and I don’t have to work on this stupid problem for the time being. Hoping it will be solved by the time we get back in the office.

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