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  • KB 4025341, KB 4025337 cause crashes on some older hardware running Win7

    Home Forums AskWoody blog KB 4025341, KB 4025337 cause crashes on some older hardware running Win7

    This topic contains 50 replies, has 20 voices, and was last updated by  MrBrian 19 hours, 19 minutes ago.

    • Author
    • #124967 Reply

      AskWoody MVP

      There have been reports of BSODs after installing the July 11 patches on some older Win7 machines. Both KB 4025337, the security-only Update, and KB 4
      [See the full post at: KB 4025341, KB 4025337 cause crashes on some older hardware running Win7]

      11 users thanked author for this post.
    • #124971 Reply


      Mine Blue-Screened after installing (only) the monthly (Microsoft) Malicious Software Scanner.
      I do have a copy of the memory dump.
      Would this be useful?

      AMD Athlon2 3.0 GHZ
      ATO Radeon 4550 Graphic(Yeah, I know it’s old)

      • #124977 Reply

        AskWoody MVP

        Yes. Please provide the dump file, hopefully you have the minidump. The full memory dump is likely too big, but if you can upload on a shared cloud location (OneDrive or equivalent), that would make things much easier.

        2 users thanked author for this post.
    • #124973 Reply

      AskWoody Lounger

      All my computers are based on either an ASUS Z97-A or Z87-A motherboards. They’re all similarly (but presumably not identical) equipped, except that they use slightly different nVidia graphics cards: An NVIDIA GeForce GTX 650 or GTX 750.  All these boxes are running 64-bit Windows 7 Pro.

      Interestingly, the Z97’s had no problems with these updates, whereas the Z87’s got the BSOD.

      Z87’s Info…

      OS: 64-bit Windows 7 Pro
      Patch: KB4025341
      BSOD: “System Service Exception”
      CPU : Intel i7-4770K
      GRAPHICS: NVIDIA GeForce GTX 650
      CHIPSET: Intel® Z87 Express
      FIX: System Restore to before update.

      I’ve scanned for any driver updates, including for the chipset, but nothing newer than what I have exists.


    • #124988 Reply


      Hi, Ed here again. I’m the one who asked if @skunk1966 was using the beta driver.
      I just installed the security only update kb4025337 and have no apparent problems with this or the IE 11 update. I shut down and restarted a couple of times after installing the updates to see if I BSOD’d, but no problems evident. I hope you’ll forgive me for not installing the Crimson Beta driver as a test.
      If skunk wants to try installing the last stable v.15 Catalyst package, it is available on the AMD website still.
      As regards my system, it’s a Dell XPS 7100. CPU is a 6 core Phenom II 1050T with ATI AMD HD6450.Driver version 15.200.1062.0 Motherboard is a Dell model OGK1K2 with an AMD 785G chipset. The OS is Win7 Home Premium and I’m “Group B” in Woody terms. 🙂
      Hope this is of some assistance. BTW, my other box is a home build with a core i3 with an Asrock Pro4 motherboard. There is no video card, using the integrated Intel graphics. I installed kb4025337 a day ago, and no ill effects so far. That’s also Win7 HP. Both systems are 64 bit. I guess I should mention that.
      Luck figuring it all out,

    • #125026 Reply

      AskWoody Lounger

      Per “Older Hdware Criteria” …. What’s more likely: that Components X, Y, Z seem connected to the BSOD – OR – (More) that  Computers Built Before X date Have the issue and those built AFTER do NOT? Maybe BOTH involved but Build Dates where known would seem to be easier for spotting a “Cause Trend” than just looking at Component Part / Ver #s.

      My i5-2320 Quad (Sandy Bridge) Processor was Released Q3 ’11 and My Computer was Built Mar ’12. Board: Gateway IPISB-VR 1.01 ‘ Intel HD2000 Graphics …….</p>

      I had / installed just 4 Importants & NO Optionals:  KB4025341 July Rollup —  MSRT —  KB3191907 2010 Excel (32b) KB3213624 2010 Office(32b)

      All is Well ……..

      WU Grp A - Win 7-64 Hm Prem / Hm-Stdnt Office '10 - ESET EIS - MBAM Prem 3 - SuperAS PRO - Diskeeper 15 - NO Java or Flash

      • This reply was modified 1 week, 6 days ago by  CraigS26.
      • This reply was modified 1 week, 6 days ago by  CraigS26.
      • This reply was modified 1 week, 6 days ago by  CraigS26.
      • #125101 Reply

        AskWoody MVP

        I would say it has more to do with the date of manufacturing, because this would be associated with certain chipsets being used during that period as being current.
        @netdef posted how the chipset .inf update resolved the issue for his specific configurations.
        Even so, the date is not a definitive criteria, but an indirect indication of where to look at.

    • #125034 Reply

      AskWoody Lounger

      After the updates, I created a virtual machine with Win 7 and Virtual Box (on the local machine) crash with random memory errors.

      1) Upgrade the real machine with KB4025337 and KB4025252
      2) Create a virtual machine with WIN 7 sp1 64Bit with the enabled options of “3D acceleration” and “2D video acceleration”
      3) After installing win7 and first run, shut down the virtual machine and create a snapshot
      4) Turn on the virtual machine, install VirtualBox Guest Additions on the virtual machine, and create a shared folder (with the real machine)
      5) Shut down the virtual machine, and create another snapshot
      6) Delete the older snapshot, and wait for Virtual Box to do “Merge operation”
      7) When trying to start the virtual machine, Windows normally loads up the black screen with the logo, but
      Never show the “welcome” screen in virtual machine – Virtual Box crashes on the real machine, displaying random memory error, and the program is closed.

      The virtual machine never received any updates.

      The error is only solved, if in the virtual machine options, “3D acceleration” and “2D video acceleration” are disabled.

      Local Hardware / Software:
      Win 7 sp1 64bit
      64GB RAM
      Asus Radeon R9 390X Strix 8GB
      Virtual Box 5.1.14r112924 and its respective VirtualBox Guest Additions

      Maybe it’s a Virtual Box issue, I’ll be updating it
      I’ve done hundreds of virtual machines, and never saw a virtual machine crash programs on real machine.&

      Microsoft may have corrected graphical interface and virtualization details, and compactibility with many old things has been broken.

      My luck, this computer is domestic.

      It would be very scary, if it were a business server, and after a simple upgrade, the virtual machines not turning on, and nobody knows why.

      Edit to remove HTML

      2 users thanked author for this post.
      • #126024 Reply


        3d acceleration in virtual box does some weird/bad think including file patching. I wouldn’t consider it mainstream or supported.

    • #125040 Reply

      AskWoody Lounger

      @pkcano:  I’ve been offline for about 4-6 weeks, and am behind with everything.  I’m interested in moving from Group B to Group A, and have been searching for instructions (albeit without results).   I’m set for ‘NEVER’ on the update check, and do not intend to ever use the “Preview”.   I have not run a “check” yet on anything, so am looking at a “starting point” that will get me into Group A as easily as possible, however the the MS-DEFCON at 2 I assume that means leave everything as it is at the present time.  Your advice on this would be most sincerely appreciated.  Thank you once again for all of the helpful information you have always provided.   🙂  🙂

      • #125042 Reply

        AskWoody MVP

        Instructions for Group A are in Knowledge Base AKB2000004

        1 user thanked author for this post.
        • #125044 Reply

          AskWoody Lounger

          @pkcano:   Thank you so much for the very prompt reply.   I, and many, many others appreciate your help more than words can adequately express.  You are an outstanding asset for us all.    🙂  🙂

          5 users thanked author for this post.
    • #125043 Reply

      How To Uninstall July 11 security-only patch KB4025337 (x64-bit) If It Causes A BSOD?
      A simple guide for us non-tekkies would be much appreciated!
      Safe Mode?
      Never used it, never had to, yet.
      A simple guide for updating drivers too please!
      Update Drivers Manually?
      Never done it, never had to, yet.
      Blue Screen Of Death?
      Never had one, yet!
      Hi Woody, PK and The Crew.
      At DefCom 2 so no downloads and installs for July for me until you give the OK.
      Not risking my beloved old “Toshy”!
      My Specs:
      Laptop PC
      Toshiba Satellite Pro L450 (x64-bit)
      Intel(R) Core(TM)2 Duo CPU  T6570 @ 2.10GHz 2.10 GHz
      RAM 2.00 GB (1.87 GB usable)
      Graphics Card
      Adapter Type:             Mobile Intel(R) 4 Series ExpressChipset Family
      Adapter Description:  Mobile Intel(R) 4 Series ExpressChipset Family
      Adapter Ram:              828.44 MB
      Driver Version:  
      Operating System
      Windows 7 Home Preimium
      Version: 6.17601 Service Pack 1 Build 7601
      If you, the crew or any loungers have similarly specced computers please post your experience with the July 11 updates.
      Especially Security-Only Patch KB4025337 (x64-bit).
      Many thanks in advance for your excellent advice.
      Us Seniors with limited skills on older devices need all the help we can get!
      Shields Up!


    • #125059 Reply

      AskWoody Lounger

      If you, the crew or any loungers have similarly specced computers please post your experience with the July 11 updates.

      Please keep in mind that we are currently at DEFCON 2. So if you wish to minimize any forthcoming “issues,” do not do anything yet.  Once DEFCON is at 3 or higher, follow the detailed instructions that will be posted.

      As for guides on how to uninstall updates, or update drivers, you might want to use “google” (or another search engine) as there is a wealth of information and instruction available ‘out there.’

      Win 7 SP1 Home Premium 64-bit; Office 2010; Group B; Former 'Tech Weenie'

      1 user thanked author for this post.
      • #125066 Reply

        AskWoody Lounger

        Please keep in mind that we are currently at DEFCON 2. So if you wish to minimize any forthcoming “issues,” do not do anything yet. Once DEFCON is at 3 or higher, follow the detailed instructions that will be posted. – SueW

        My employer pushed out July 11, 2017—KB4025341 (Monthly Rollup) to my work computer on Thursday, July 13th. They’re a big operation and were bit to some degree by both WannaCry and NotPetya, despite an emphasis on information security. So it appears they weren’t taking any chances with the July updates.

        I went ahead and installed July 11, 2017—KB4025341 (Monthly Rollup) on my own Windows 7 system today. Unlike the June rollup, have not seen any problems so far.

    • #125069 Reply


      KB4025342 downloaded no problem.   Win 7 home premium, SP1 X64.  AMD Sempron 145 processor,  Nvidia: GeForce 6150SE .

      • #125079 Reply


        kb4025342 is for Windows 10,

        I think you mean you installed kb4025341?

        • #125165 Reply


          You are correct thank you.

    • #125095 Reply


      I installed the July rollup to my hp ProBook (i5, 64-bit Win7Pro); it works fine.

    • #125106 Reply


      Having to go away for a couple of weeks and to leave my PC in the hands of someone even les experienced than me, I decided to go ahead and installed the Win 7 Security Only and the IE 11 updates. So I did. Result: No Blue Screen of Death.
      I am adding the following details in case someone might find them useful:
      My machine, a notebook bought new in mid-2011, is an HP Pavilion DV6 Notebook PC, Running Windows 7 Professional x64, with a 2 GHz Intel Core I7-2630 QM CPU, 8 GB RAM and 750 GB HD.
      I first checked that the Intel Chipset drivers were up to date, as older versions of these seem to be linked to problems some people are experiencing. They were up to date.
      Then, having already downloaded from Microsoft the Win 7 x64 Security Only and the IIE 11 Cumulative Security Updates, I (1) created a new restore point, in case things went south and I had to restart in Protected Mode to return the system to the state it was in before the update; (2)  opened the Command Line console as Administrator, (3) turned off from there Windows Update with the line command: net stop wuauserv; having then got the “Service stopped” message, (4) crossed my fingers, and then double-clicked the file of the Win 7 update, that then installed itself.
      Repeated the process 1 – 2 -3-4 with the E11 update, and then restarted the machine.
      Everything worked out fine,  got back my login screen and, from there, back to the desktop.
      Tried launching various application software I use the most, and everything seemed to be working fine, including IE11.
      For a good measure, I shut down the machine and re-started it, to be sure everything was truly OK. It was.
      Or, at least, no strange problems have surfaced yet…
      To anyone that decides to follow this procedure while the Defcon is 2:

      Good luck with this.

    • #125113 Reply

      Mike In Texas
      AskWoody Lounger

      Well just now I got a BSOD.

      First one I can remember in several years.

      Windows 7 x64 Ultimate
      Installed Security only patches on Tuesday 7/11.

      Intel I7-6700 not overclocked.

      Newer MB, memory, graphics card with latest updates.

      Screen Dump:

      EDIT gibberish cut from post – try using pastebin.com, and post the link here 🙂

      Mike In Texas

      You must be logged in to view attached files.
      • #125130 Reply

        AskWoody MVP

        From Carrona: http://carrona.org/bsodindx.html#0x00000124:

        Usual causes: Hardware, Incompatibility, May be driver corruption

        From memory: a 0x124 is usually hardware self-reporting a fault, though it might not be hardware but a stalled driver or other ‘logjam’ triggering it, usually needs a Kernel or Full memory dump to enable successful debugging.

    • #125129 Reply

      AskWoody Lounger

      I don’t know if this is related, but I installed the update KB4022179 for Win 7 last week (7/7). Everything was working fine until I shut down yesterday (7/14) and turned on my computer tonight. When I tried to log in I got this message:

      “Windows could not connect to the system event notification service.”

      Then the screen went black except for the white arrow. I shut down and restarted, but the same thing happened. After a long while (maybe 10 minutes) it went back to normal.

      I’m running Microsoft Windows 7 Enterprise, Version 6.1.7601 Service Pack 1 Build 7601.

      • #125131 Reply

        AskWoody MVP

        Do you mean KB4022719, the June Monthly Rollup?

        1 user thanked author for this post.
    • #125141 Reply

      AskWoody Lounger

      Has anyone tried with an older PC like ours?

      Dell Optiplex 780 desktop
      Win 7 Pro SP1 64-bit
      Motherboard is Dell 0200DY
      Intel 4 Series Chipset
      Also says Intel Chipset Model    Q45/Q43
      CPU is Intel Core 2 Duo E8400 @ 3.00GHz
      NVIDIA Quadro NVS 290 graphics card
      Hard drive is Seagate hybrid ST1000DX002-2DV162
      Intel 82567LM-3 Gigabit Network Connection

      (It’s an important SOHO computer for my wife’s business.)

      Thanks in advance.

      • #125949 Reply

        AskWoody Lounger

        Finally ran KB 4025337 on this Optiplex 780, and all seems OK.  (I made a Macrium reflect image first.)  Thanks to plodr below for encouragement.

        I noticed that Avast was updating itself this past week, now to 17.5.2303.  Might that have helped?

        • This reply was modified 6 days, 15 hours ago by  glnz.
        • This reply was modified 6 days, 15 hours ago by  glnz.
    • #125154 Reply

      AskWoody Lounger

      Dell Optiplex Desktop 745 ( I figure this is a good candidate for old hardware since it is from around 2004)
      Win 7 Pro 32 bit (bought refurbished, originally had XP)
      Intel Pentium D 945
      I made an image before installing KB 4025337, Security only update. No BSOD.

      Acer Aspire V5 Netbook
      Win 7 Home Premium 64 bit
      Intel Celeron 1007U
      Again, I made an image and installed the Security only update. No BSOD.

      I’ll report back when I’ve finished the other two computers with AMD chipsets.


      1 user thanked author for this post.
      • #125157 Reply

        AskWoody Lounger

        plodr – yes, the 745 is close to my 780.  Good old Optiplex 700 series.  Thanks!

    • #125156 Reply

      AskWoody Lounger

      Do you mean KB4022719, the June Monthly Rollup?

      I wish I knew. All it says is

      Security Update               KB4022719               Admin-PC\Admin          7/7/2017

      I don’t see any name on it.

      I have NOT installed any of these:

      2017-07 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4025341)
      Microsoft .NET Framework 4.6.1 for Windows 7 for x64 (KB3102433)
      Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497)
      Update for Windows 7 for x64-based Systems (KB2952664)
      Update for Windows 7 for x64-based Systems (KB3021917)
      Windows Malicious Software Removal Tool x64 – July 2017 (KB890830)

      Thank you!

    • #125170 Reply

      Rick R
      AskWoody Lounger

      What Luck! The one month I drag my feet on the update KB 4025337 and…. BSOD.

      Well, not me, but I do have an older Dell Precision T3600 with Win7 Pro 64 so I may have a higher probability, but am running Nvidia drivers. Hope there’s more info on conflicts.

      Quite intentionally I tend to run one month behind. I’ve found that the temporal displacement (joke) has helped me avoid some errors. Interesting to note the issue I’ve been having with Office updates are now full-blown. Haven’t allowed any since May and uninstalled the rest.

      This confirms my hypothesis that procrastination is beneficial.

      EDIT html to text

    • #125171 Reply

      AskWoody Lounger

      Just to add, I did the two AMD computers. An eMachine purchased in 2009 with XP and upgraded to 7 Home Premium 32 bit. The other an Acer Open Aspire 722 purchased in 2011.

      Neither computer had a problem with the security only patch, KB4025337.

      1 user thanked author for this post.
      • #125217 Reply

        AskWoody Lounger

        Same with me.  E machine, 2010, AMD, win7, home premium X 64.  No problems with KB4025341.

        • This reply was modified 1 week, 3 days ago by  Geo.
    • #125298 Reply


      Dell Inspiron laptop 17R (5721) running Win7 Pro getting a win32k.sys blue screen after the latest updates. I had a good feeling I would see a report of this issue on this website.
      Got into Safe Mode one time before finding this article and now when I try Safe Mode it gets hung at aswbidsha.sys. I had zero problems until I got the latest updates.
      Note sure what to do now I am so disgusted!

      • #125308 Reply


        Finally got back in, removed KB4025341, and all is ok for now.

      • #125310 Reply

        AskWoody Lounger

        Could you please provide more information about your system such as that found in post #125141?

        Things like processor, chipset, 32 or 64 bit, graphics card/driver, etc. Anything that would help us figure out if there’s some kind of pattern or common characteristics of the machines that are affected by the BSOD.


        • #125315 Reply


          Dell Inspiron laptop 17R (5721)
          Win7 Pro
          Intel i5 – 3337U Ivy Bridge, Chipset revision 09, Southbridge model: HM76, Southbridge Revison 04
          6Gb of ram, DDR3, PC3-12800
          Dell motherboard model OTTDYT (U3E1) version A00
          Intel HD400 graphics, driver version

    • #125351 Reply


      Hi there.  I’ve been having the same problem:

      Windows Rollup Windows 7 for x64-based Systems (KB4025341), Blue Screen 0x0000003b

      Lenovo Ideacentre K330 64 bit, Windows Pro

      Chipsets: 1C22 & 1C5C

      Intel (R) HD Graphics

      Ran a Windows scan for updates for chipsets & graphics, report came back they are up to date.

      I was able to restore computer to earlier date by using Safemode.

      I will check back as I struggled with this all weekend, finally pinpointed it to KB4025341 as all other updates installed just fine.




    • #125378 Reply

      AskWoody MVP

      Successful install of KB4025337, KB4025252 on three older hardware – no BSOD

      HP Pavilion M9552p desktop
      Win7 Home Premium SP1 64bit
      2.33GHz Intel Core2 Quad Q8200
      8GB Ram
      NVIDIA GForce9500 GS v9.18.13.1106
      Intel ICH9

      Dell Studio XPS 1340 laptop
      Win7 Ultimate SP1 64bit
      2.66GHz Intel Core2 Duo P9600
      6GB RAM
      Hybrid NVIDIA GeForce 9400M G/GeForce G210M v9.18.133.165

      Dell Duo Inspiron 1090 laptop
      Win7 Home Premium SP1 32bit
      1.5GHz Intel Atom N550
      2GB RAM
      Intel Graphics Media Accelerator 1350 v8.14.10.2230

      • #125616 Reply

        AskWoody Lounger

        @pkcano:  Just a verification since I’m so far behind…..

        Is it “safe” to (keeping the setting at NEVER check for updates) check to see what is there waiting for installing.

        Also is it safe to CHECK  both the June and July updates?  Apologies, however I’m so far behind I’m just trying to find a “starting point” and will be moving to Group A eventually.

        I have no intention of installing anything (MS-DEFCON 2),

        Thank you for any advice you have relevant to this plan, and all of the information you provide for all of us who depend upon your expertise.   🙂


        • #125618 Reply

          AskWoody MVP

          Is it “safe” to (keeping the setting at NEVER check for updates) check to see what is there waiting for installing.

          It is safe to check for updates.

          Also is it safe to CHECK both the June and July updates?

          Checking for updates will show you what is available through Windows Update – Group A Rollup plus everything else available.

    • #125410 Reply



      Are you aware that this reddit exchange:

      seems to imply that AVAST may be a cause for this BSOD with KB4025341 ?

      Don’t know if that helps figuring the root cause for all these trouble, but may be a lead worth investigating.

      4 users thanked author for this post.
      • #125595 Reply


        Interesting as the computer that gave me a BSOD has AVAST installed on it. Unless I am overlooking it, nothing is said as to why AVAST could be the problem or if there’s a fix on the way IF it is the problem. Removing KB4025341 fixed my issue for the time being.

    • #125445 Reply


      In regards to Anonymous posting of July 18, 2017 at 3:32 am,
      I just installed KB4025341 on a roughly similar laptop with no problems (at least none so far – 3 hours)
      I’ve listed Anonymous’ configuration below followed by mine for comparison.

      Anonymous’ Configuration:
      Dell Inspiron laptop 17R (5721)
      Win7 Pro
      Intel i5 – 3337U Ivy Bridge, Chipset revision 09, Southbridge model: HM76, Southbridge Revison 04
      6Gb of ram, DDR3, PC3-12800
      Dell motherboard model OTTDYT (U3E1) version A00
      Intel HD400 graphics, driver version

      My Configuration:
      Dell Inspiron laptop 15R (5520)
      Win7 x64 Home Premium with SP1
      Intel i5 – 3210M Ivy Bridge, Chipset revision 09 , Southbridge model: HM76, Southbridge Revison 04
      8Gb of ram, DDR3, PC3-12800
      Dell motherboard model 04G65K (U3E1) version A14
      Intel HD4000 graphics, driver version

      I hope this helps.

      1 user thanked author for this post.
      • #125725 Reply

        AskWoody Lounger

        These 2 machines look extremely similar to me. Why would one get BSOD after the updates but not the other?

        Perhaps the issue is not hardware but some program that’s been installed on the afflicted computer. Maybe Avast is causing the problem (see the above post from Anonymous #125410)? It would be interesting to know if other afflicted machines were running Avast.

        Just wondering. At the moment it seems that only one or 2 people have been able to fix the problem by updating drivers, but that everyone else has had to uninstall the updates to get a functioning computer back. But then they have security holes.

    • #125920 Reply

      AskWoody Lounger

      I just found this link from someone who got BSOD after installing the Win 7 Rollup for July.

      Seems like there may be useful info but it’s beyond my level of knowledge. The poster claims to have discovered the solution to his/her problem at the very end of the post, but again, it’s beyond my level. Maybe someone here can put it in simpler language.


      • #125921 Reply

        AskWoody Lounger

        Sorry, I can’t get the link to insert as a link. This is what it should be:


        • #125934 Reply

          AskWoody MVP

          Not an area I’m happy delving into but from what the OP there is saying, it seems that there’s been ongoing corruption for some time; if not down to a bad Windows install, it’s possible that faulty hardware was/is at the root of his problem – if so, it’s very likely to rear it’s ugly head again very soon. There’s little to nothing that you can do in software that could fix bad hardware.

          1 user thanked author for this post.
    • #126182 Reply

      AskWoody Lounger

      I’ve been keeping an eye on this item with regards to the BSOD issue with KB4025341.  I have not installed it yet as I have a very old Windows 7 Toshiba Laptop and figure I’m a prime candidate for problems after reading your item about it.  Do you have any further info regarding this?  Is it still causing problems?  Can’t seem to find any current info on the issue.

      • This reply was modified 3 days, 18 hours ago by  pkoryn.
      • This reply was modified 3 days, 18 hours ago by  pkoryn.
      • #126186 Reply

        AskWoody MVP

        There haven’t been many recent posts, but there are three blog posts here with information on the system specs and the BSOD errors: this one, the one concerning only KB4025337 and the one about July updates rolling out.

        You can read through them and see if any systems are similar to yours, although no specific cause has been pinpointed.

        1 user thanked author for this post.
    • #126679 Reply

      AskWoody MVP

      Latest Windows 7 updates causes AMD HD 42xx chipset systems to crash

      • This reply was modified 19 hours, 18 minutes ago by  MrBrian.
      1 user thanked author for this post.

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