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  • KB5003637 stalls at 20%, then eventually error 0x80073701

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 2004 – May 2020 Update KB5003637 stalls at 20%, then eventually error 0x80073701

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      • #2371034
        WSBJB
        AskWoody Lounger

        This is an older Dell laptop and unrelated to my other thread. I was not trying to update this laptop just needed to use it!  But the windows upgrade service was consuming resources so just wanted it to finish so I could use the laptop.

        I have tried in place install for this KB and it stalls at 20%. I stopped and restarted the update service with no Joy. I then went to Microsoft and downloaded what I am sure was the right version, x86 Windows 10 version and tried to install manually. It said it wasn’t the right version for my PC but it is!

        Update offered 20H2 so I tried that and it would not install. I then tried the windows upgrade manager and it tried to install 20H1 …took forever to get to 96% installed…..then this morning I wake it up and it is on login screen, and upon boot up, it is still on 2004.

        I only have one integrated video card so cannot uninstall Nvidia.

        And….literally as I am typing this the install of KB 5003637 went from 20% to 100%!  But then it errored out with error 0x80073701.  Unbelievable. I have not yet deleted files etc as windows update is functioning, but there appears to be an issue with this one.

        Most Google searches on this error and update see, to be talking about a cumulative update for H1 not 2004 so really confused.

        Would an ISO forced install of 20H2 work? I really don’t care what version I am on….just need it to stop chugging the hard drive.

        Any suggestions welcome.

        Thanks,

        WSBJB

         

         

         

        • This topic was modified 1 month, 1 week ago by WSBJB.
      • #2371063
        WSBJB
        AskWoody Lounger

        Back to the KB downloading to 100%, installing to 100%, then erroring out with 0x80073701.

        A typo above, I believe the upgrade assistant tried to install was 21H1.

      • #2371075
        Susan Bradley
        Manager

        “Error 0x80073701 is ERROR_SXS_ASSEMBLY_MISSING, which means that some system files are missing”

        32 bit or 64 bit Windows 10?

         

        Susan Bradley Patch Lady

        • #2371378
          EP
          AskWoody_MVP

          which this error can be fixed by re-installing Win10 by doing an in-place repair upgrade with an ISO

      • #2371117
        Alex5723
        AskWoody Plus

        tried to install 20H1 …took forever to get to 96% installed…..then this morning I wake it up and it is on login screen, and upon boot up, it is still on 2004.

        20H1 = 2004.
        20H2 = 2009

      • #2371156
        WSBJB
        AskWoody Lounger

        I am sorry for the typos, obviously I was talking about the current version of windows  21H1.

        Although sometimes it does seem like we are running software from 2004.

        I am running 64 bit windows 10 home.

         

        Desperate to complete a project I created an ISO for the current windows version, 21H1  and it successfully updated my laptop.

        Thanks for the help.

        WSBJB

         

      • #2374302
        WSBJB
        AskWoody Lounger

        Thanks again for all the help.  As noted in my last post 21H1 did successfully install. I only use this laptop occasionally.  Every week when powered up (whether from sleep or a reboot) 100% of disk and lots of memory and CPU eaten up by windows update and windows installer processes.

        This time it was a cumulative update and some other update.

        I needed to use the laptop now so just kept stopping services until the laptop was useable. I have stopped every startup service I can.  The highest usage is windows update.

        I looked at the recommended settings to delay updates, etc.  I am on Windows 10 Home 64 bit.

        Is there a way I can just tell it…..don’t look for updates, don’t download updates, don’t install updates until I decide to? Just changing timeframes etc. don’t seem to stop it from looking and consuming resources.  And with a slower CPU, lower amount of memory, and mechanical hard drive, it takes a looooong time to be ready for use. I am comfortable setting services and editing the registry.

        FWIW, it my corporate managed environment, update also seems to consume more resources and these are faster PC’s. And specifically we notice update doing some hefty things in the background with no popup like you used to get.

        Thanks,

        WSBJB

      • #2374305
        Alex5723
        AskWoody Plus

        Is there a way I can just tell it…..don’t look for updates, don’t download updates, don’t install updates until I decide to? Just changing timeframes etc. don’t seem to stop it from looking and consuming resources

        A lot of memory and cpu.. upgrade memory to 8-16GB. If you use HDD replace with SSD.

        Upgrade your Home license to Pro for full control of updates.

        Follow Guide for Windows Update Settings for Windows 10

        • #2374348
          WSBJB
          AskWoody Lounger

          Thank you very much for those tips.  My production machine has 32GB of memory, a 1TB SSD and 4 storage drives 🙂  Amazingly it has no issue with updates!  And neither did this old laptop until Microsoft became more aggressive doing windows update work in background without asking or notifying.

          For a 5 plus year old laptop that is used maybe twice a month, those upgrades just aren’t worth it.

          I remember there used to be work arounds for group policy changes via the registry for Windows Home but if there is no way to tell it to stop looking for updates, guess I will just keep stopping processes when I need to use it.

          And based on recent events, don’t think I will have to worry about any Windows 11 upgrades as neither laptop or desktop complies with TPM requirements.  Amazing an i7 Skylake won’t get windows 11 upgrade due not having full compatibility with TPM.

          Thanks,
          WSBJB

           

      • #2374506
        Alex5723
        AskWoody Plus

        there is no way to tell it to stop looking for updates

        Yes, there is with 3rd party tools like Windows Update Blocker

      • #2374542
        WSBJB
        AskWoody Lounger

        @Alex5723,

        Thanks!
        WSBJB

         

      • #2374633
        fuzzmanks
        AskWoody Plus

        I use StopUpdates10 (3rd party app) that I learned about here on AskWoody in their paid newsletter. It’s available for download free on the OlderGeeks download site (also recommended by AskWoody).   It is better than the Windows Pro OS update settings options.   Your options with this app is broken down into 3 options:  block major updates; block monthly updates; and block routine updates.  Instead of permanent blocking, you can set a date in which the block will expire which would allow the type of updates you want to get.

        You can read about it at Greatis dot com slash stopupdates10

         

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