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  • Laptop will not complete boot after update

    Posted on Eckis Redux Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1909 – November 2019 Update Laptop will not complete boot after update

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      • #2278857 Reply
        Eckis Redux
        AskWoody Plus

        Win10 1909. Refurbished Lenovo Thinkpad W520. SSD. Came with Win10 Home. I upgraded to Pro. Fully updated. Most of its time in use has been upgrading and updating.
        Four updates installed on 7/8/20. One Adobe Flash and three Windows. KB456059, KB4560960, and KB4497165. Now it will not complete a boot cycle.
        Restart. Reaches splash screen for login. Disk drive light flashing a regular pattern. Password entered. Enter key struck. Welcome screen comes up, then screen comes up with error message box in tempo with flashing light. It flashes too rapidly to read completely. It seems to say “system profile cannot be located” .
        It appears to be turning off and on rapidly.

        I have tried restarting many times. Just get to the almost able to read error message.

        Tried to boot with one each of the following: Win10 (1909) USB install drive; Win10 (1909) USB Repair drive; Win10(1909) DVD; Acronis Recovery Drive.
        Never get past the error message with the first two. Don’t get the message box with the DVD. Screen flashes between black and blacker (not kidding) with a task bar showing on the blacker with a non-working start button, a non-working search box, a clock reporting Zulu Time, and a non-functioning notification icon.

        Using ctrl, alt, delete I can restart or shut down. I can also reach task manager, which offers to create new task. At times I can type a task name. At most times, the flashing is too rapid. It also offers to open internet resource, so I tried Firefox. It opens, but does not connect.

        If I could get it to recognize one of the USBs or the DVD, I could probably get along alright from there. It has booted from each in the past. Safe Boot is off. I just checked the boot settings. It is set to use either CD or USB.

        Thanks for any help you can give me.

        eckis

      • #2278877 Reply
        Paul T
        AskWoody MVP

        Boot into Safe mode and see what works – press F8 a lot as soon as the PC boots.
        From there you should be able to roll back to a previous update.

        I would also open a Command Prompt (run “cmd”) and type the following to check the system files.
        sfc /scannow

        If that is fine you could try rolling back with this command
        dism /online /Cleanup-image /RevertPendingActions

        If the SFC command produced errors, run this command, followed by the SFC command. If you still get errors let us know.
        dism /online /Cleanup-image /Restorehealth

        cheers, Paul

        • #2278894 Reply
          Eckis Redux
          AskWoody Plus

          Thanks, Paul.  The problem with using those commands is that the only way I can reach a command prompt is through task manager, and it does not give me elevated privileges.

          My USBs and CDs are seen by device manager, but an error message when I try to use a backup, whether Acronis or WIN7 backup is that the disk cannot be read.

          I have a Win10 1909 ISO, but it can’t be read.

          The start button is a ghost button. It’s there, but does not respond.

          This is the first problem I’ve ever had with updates, but it makes up for all those trouble free years.

          eckis

           

      • #2278903 Reply
        Eckis Redux
        AskWoody Plus

        Paul,
        When I wrote the following
        “The problem with using those commands is that the only way I can reach a command prompt is through task manager, and it does not give me elevated privileges.” I was obviously wrong. I have now run sfc and am now running dism ***/restorehealth.
        Still get no help from CD, DVD, or USB repair or install devices.
        If I can figure out how to dot, I am going to re-install 1909.
        Thanks, eckis

      • #2278965 Reply
        Eckis Redux
        AskWoody Plus

        I have now tried everything at least twice with no good results.Even though with Task Manager I can open some files and see that my USB devices and CD/dvd player are recognized none of them will boot a repair disk or an ISO. If I decide to format the SSD, will that make it more likely I can install a fresh copy from a disk?

        I’ve fooled with these things since MS-DOS, but never have had to reformat and reinstall.

        eckis

      • #2278992 Reply
        mledman
        AskWoody Plus

        Tried to boot with one each of the following: Win10 (1909) USB install drive; Win10 (1909) USB Repair drive; Win10(1909) DVD; Acronis Recovery Drive. Never get past the error message with the first two.

        Are you using the f12 key, getting to the boot device menu, and selecting the usb or DVD drive when you attempt to boot from usb or DVD?

        Win 10 home - 2004
        Attitude is a choice...Choose wisely

        • #2278994 Reply
          mledman
          AskWoody Plus

          Or possibly the f1 key.

          Win 10 home - 2004
          Attitude is a choice...Choose wisely

        • #2279041 Reply
          Eckis Redux
          AskWoody Plus

          Yes, I did all those things and said words I can’t use on this forum or in front of my baby sister.  I tried five different DVDs in form of install, repair disks before one from last January – a 1909 install disk finally caught the attention of the BIOS.  After that it was only three more hours if install and up date until I could start replacing all the programs lost in the debacle.  I was fully backed up with both Win7 backup and Macrium. on four(4) devices.  Win10 didn’t like them.

          Oh well. Just for the fun of it I tried installing an old version of Ubuntu.  Took 20 minutes total. It had no problem being read as the windows disks did. Thanks. eckis

          eckis

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