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  • Lenovo TP X1 Yoga – Fingerprint Reader Dead

    Posted on dvhirst865 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1809 – September 2018 Update Lenovo TP X1 Yoga – Fingerprint Reader Dead

    This topic contains 2 replies, has 3 voices, and was last updated by  anonymous 4 weeks, 1 day ago.

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    • #1985733 Reply

      dvhirst865
      AskWoody Lounger

      Hello,

      I have a Lenovo Thinkpad X1 Yoga, 3rd Gen, with Windows 10.1809 / 17763.805 installed 12/18/2018.  There were updates from Intel installed on September 11 and Windows updates installed on October 4 and 9.  At some point during these updates, my fingerprint reader stopped working.  I looked for the driver and couldn’t find it in the Device Manager.  Looking at the Boot configuration, everything looks normal and the Security devices are there and enabled.  I’ve looked on the Lenovo site and searched online but so far no solutions are apparent.

      I’d like to have the fingerprint reader functional again, advice welcomed.

       

    • #1985988 Reply

      mn–
      AskWoody Lounger

      This can happen if one of the drivers in the device chain gets unloaded.

      Usually the fingerprint reader is internally connected through USB so those drivers need to be present too.

      I’d try with the Lenovo Vantage application (it’s usually preloaded on Lenovo PCs) and see if it can update and/or force-reinstall drivers. That’s usually the easiest way.

    • #1986167 Reply

      anonymous

      Have you tried opening Device Manager, go to the top entry, right click and select “scan for hardware changes”?

       

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