Topic: Lenovo TP X1 Yoga – Fingerprint Reader Dead @ AskWoody

Lenovo TP X1 Yoga – Fingerprint Reader Dead

Posted on dvhirst865 Comment on the AskWoody Lounge
Home › Forums › AskWoody support › Windows › Windows 10 › Windows 10 version 1809 – September 2018 Update › Lenovo TP X1 Yoga – Fingerprint Reader Dead

Tagged: lenovo thinkpad yoga 1809 fingerprint

This topic contains 2 replies, has 3 voices, and was last updated by anonymous 1 month, 2 weeks ago.
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- October 20, 2019 at 6:30 pm #1985733 Reply
  
  dvhirst865
  AskWoody Lounger
  
  Hello,
  
  I have a Lenovo Thinkpad X1 Yoga, 3rd Gen, with Windows 10.1809 / 17763.805 installed 12/18/2018. There were updates from Intel installed on September 11 and Windows updates installed on October 4 and 9. At some point during these updates, my fingerprint reader stopped working. I looked for the driver and couldn’t find it in the Device Manager. Looking at the Boot configuration, everything looks normal and the Security devices are there and enabled. I’ve looked on the Lenovo site and searched online but so far no solutions are apparent.
  
  I’d like to have the fingerprint reader functional again, advice welcomed.
- October 21, 2019 at 12:24 am #1985988 Reply
  
  mn–
  AskWoody Lounger
  
  This can happen if one of the drivers in the device chain gets unloaded.
  
  Usually the fingerprint reader is internally connected through USB so those drivers need to be present too.
  
  I’d try with the Lenovo Vantage application (it’s usually preloaded on Lenovo PCs) and see if it can update and/or force-reinstall drivers. That’s usually the easiest way.
- October 21, 2019 at 6:05 am #1986167 Reply
  
  anonymous
  
  Have you tried opening Device Manager, go to the top entry, right click and select “scan for hardware changes”?
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