Linking a graphic to a website

[ussrankin]

I’ve forgotten how to do this easy, basic thing:

I have a graphic on my screen. When I click it, I want it to open a website.

This used to work for me, but now I get a message “Uunable to open https//twitter.com/. Cannot download the information you requested.”

Maybe this is some sort of security update

My browser is Chrome.

Lou Sander

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[Paul T]

More info please?

What sort of graphic?
How did you get twitter in the graphic?
What do you get if you right click the graphic and select Properties?

cheers, Paul

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[ussrankin]

It is a small JPG image of the Twitter logo.

When I right click it, I get a menu with Move Here / Copy Here / Cancel.

When I right click it again, I get an expanded menu. No Properties to choose, but the above plus Change Picture, Edit Hyperlink, etc.

When I choose Edit Hyperlink, I get the Edit Hyperlink window, with Address https://twitter.com/home

When I get out of that and just click the image, I get the “Unable to open…” message above. The same happens if I delete the “/home” from the hyperlink.

Same thing if I delete the hyperlink and start over.

I don’t remember how I originally got the link in there. It was years ago, and it worked perfectly until recently.

Lou Sander

• This reply was modified 1 month ago by ussrankin.

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[Kirsty]

Sorry, I’m confused… You’ve posted as an Office 2010 or below question, but don’t say what software you are using other than Chrome.

Is the website uploaded from an old Office/Word version, but not working when you have tried uploading the edit from Office, then try it in Chrome, or is it failing when you are trying it in Office/Word after the edit?

Are you able to access the link without hyperlinking it to the graphic?

This may possibly be related to a registry issue.

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[ussrankin]

Sorry. I’m just getting accustomed to this forum.

The problem is in Excel 2020. The mystery is that it worked perfectly fr years, and all of a sudden stopped.

I am NOT able to access the link when it is not attached to the graphic.

A bare hyperlink to https://twitter.com/home gets the same error message.

Lou Sander

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[Paul T]

A bare hyperlink relies on Windows having the right information about what app should run the hyperlink. The easiest way to check this is to press Win R, type the URL and press Enter.

I seems your system has the wrong information and you need to go into your usual browser and make it the default browser. This will reset the link info in Windows.

cheers, Paul

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[ussrankin]

The Win R gives me the proper result, which is https://twitter.com/home

I don’t understand the stuff about default browser. Chrome is already my default browser. Do I need to reset it as such?

Lou Sander

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[Paul T]

Are you able to zip the icon and attach it to a post so we can see exactly what you have?
Or post screenshots of the properties etc.

cheers, Paul

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[ussrankin]

I THINK I’ve attached the icon as part of a ZIPped Excel file.

I said Excel 2020 up above. I meant Excel 2010.

Lou Sander

• This reply was modified 4 weeks, 1 day ago by ussrankin.

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[Paul T]

That sheet opens in my LibreOffice and allows me to Ctrl click to open the link in my browser.

I suspect you have a setting in either Office or Windows that doesn’t correctly identify the browser as the app for that link.

Maybe someone with Office can shed some light on Excel settings?

cheers, Paul

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[access-mdb]

It works fine on my Excel 2019. I can’t imagine that 2010 would be any different. Might this link help you? I know it’s changing the default browser but it might point you in the right direction.

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[ussrankin]

I suspect it is a problem with Twitter itself. Maybe a security concern.

I’ve changed my default browser from Chrome to Edge and back. I’ve set up another spreadsheet with text links and graphic links to Twitter and several other sites. In all cases and with both browsers the links to the other sites work fine, and the link to Twitter gets the same error message.

It’s a puzzlement.

Lou Sander

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[Paul T]

It’s not Twitter because it works from Win R.

Try changing the link to http only, or just www.

cheers, Paul

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[ussrankin]

I don’t understand “http only” or “just www” there are always more characters to it than that. Please, everyone,  be more specific, as I am struggling with this. I also don’t understand the working of Win R.

Attached is a test file with links and linked images. The image links were inserted by double right clicking the images (sometimes it took several tries) and using the Edit Hyperlink window to enter text and a link.

All the links work except the one to Twitter.

I am totally mystified.

 

Lou Sander

• This reply was modified 3 weeks, 6 days ago by ussrankin.

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[Paul T]

You tested the link manually here, #2323221, so we know it works in Windows. Your issue is in Excel.

Change the link on your graphic to these things in order and let us know.

http://twitter.com

https://twitter.com

https://www.twitter.com

cheers, Paul

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[access-mdb]

All work fine for me. Did you look at the link I posted in #2323647?

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[ussrankin]

None of them work. I keep getting the same message:

“Unable to open http://twitter.com/. (or similar) Cannot download the information you requested.   ‘

I am giving up on this noble but futile quest. I will open Twitter directly from my browser, instead of trying to do it from a link in Excel.

Thanks for your efforts to help! Sorry for the delay in responding.

Lou Sander

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Paul T

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