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  • Lost Facebook Access

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      • #2309734 Reply
        anonymous
        Guest

        In early October, I lost access to my Facebook account due to Google Authenticator & I’m hoping someone can give me some advice.

        Here is my setup:
        1. Using my desktop computer, I log into Facebook.
        2. Because I have 2-Step Verification turned on, I am asked for a code.
        3. On my phone, I open Google Authenticator to get this code.
        4. I enter the code & I am then let into my Facebook account.

        Here is my problem:
        My phone is broken.  It can no longer be used, so I can’t get the code from Google Authenticator.
        Is there another way for me to get the code?

        I’ve already gone through the Login Approvals Code Issue page & still waiting for the people at Facebook to answer me.

        I also got a new phone & downloaded Google Authenticator to it, but to activate it to get Facebook codes, I need access to Facebook 1st 😵.

      • #2309878 Reply
        Myst
        AskWoody Plus

        Try this link, sounds like it might help you get back on track – https://support.google.com/accounts/thread/4596987?hl=en

        Win7 Home x64 MacOS Chromebook

        • #2311317 Reply
          anonymous
          Guest

          Myst: The link give me instructions on how to turn 2-Step Verification ON for my Google account.  I am having trouble betting codes for my Facebook account.
          Thanks for replying, but it didn’t help.

      • #2311331 Reply
        Myst
        AskWoody Plus

        The link give me instructions on how to turn 2-Step Verification ON for my Google account.  I am having trouble betting codes for my Facebook account.

        I was under the impression the guidance I found at that link was for any app, not just those mentioned. In other words, I was hoping the Facebook app would fall into the Google authenticator category for a fix, based on your original post. Sorry you’re having trouble with this. Keep searching and asking, there has to be somebody who can offer a remedy for your particular issue.

        Win7 Home x64 MacOS Chromebook

      • #2311339 Reply
        Kirsty
        Da Boss

        This might sound counter-intuitive, but have you tried tweeting or DMing @facebook on Twitter?

        It seems they are reasonably active in helping in such cases there – it does seem to be same-day responses 🙂

        1 user thanked author for this post.
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