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  • Lost My User Profile

    Posted on ussrankin Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Lost My User Profile

    Viewing 8 reply threads
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      • #2172042 Reply
        ussrankin
        AskWoody Lounger

        When I log in to my Windows 10 computer, I am no longer logged in as user ‘Rankin Desktop’.  Something happened a day or two ago when I got a message like “Can’t find User Profile”. Now I log on in the usual way, using my Microsoft user name and password, but I cannot access the files that are stored under user Rankin Desktop.

        How can I go back to logging on as that user?

        Lou Sander, Pittsburgh

        Lou Sander

      • #2172057 Reply
        PKCano
        Da Boss

        Are you running Win10 v1903 or v1909?
        Did your computer update “a day or two ago”?

        See post #2171547.
        There are three recent Threads on the disappearing profile problem here, here and here. They contain possible fixes you can try.

        1 user thanked author for this post.
      • #2172508 Reply
        ussrankin
        Guest

        Yes, it did.

        I’ve forgotten how to tell which Windows version I’m using.

        • #2172516 Reply
          PKCano
          Da Boss

          In the Searchbar type “winver” (without quotes) and give us the version and Build number.

      • #2172548 Reply
        ussrankin
        AskWoody Lounger

        Version 1903 (OS Build 18362.657)

        Lou Sander

        • #2172554 Reply
          PKCano
          Da Boss

          The update was the cause of your loss of profile.
          Follow the links and see if one of the solutions fixes it.
          Or uninstall the last Cumulative Update (KB4532693).

          • #2172557 Reply
            Susan Bradley
            AskWoody MVP

            (splitting hairs)  IMHO it’s not the update, but rather the updating process interacting with something like antivirus or anti ransomware products.

            Susan Bradley Patch Lady

      • #2172556 Reply
        Susan Bradley
        AskWoody MVP

        Have you tried rebooting and see if a mere rebooting gets you fixed?  What’s going on is something is holding files open during the boot process and thus Windows opens up a new profile.   Your data is still there.

        Susan Bradley Patch Lady

      • #2172595 Reply
        Carl
        AskWoody Plus

        Could you please identify the computer model and anti-virus you have installed? Also, what do you have in the “startup” folder?

        Like Susan, I believe there’s some strange interaction occurring that’s preventing the update from completing it’s cleanup operation properly. Possibly a “race”, timing, or AV issue.

      • #2172678 Reply
        ussrankin
        AskWoody Lounger

        Gateway DX4710-UB301A (very old, but works well for me)

        Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)

        Also have MalwareBytes Premium Version 4.0.4

        Lou Sander

      • #2172681 Reply
        Carl
        AskWoody Plus

        Ouch …. having two A-V solutions running simultaneously may be the problem. This may cause timing/race conditions in my opinion.

        Anyone else?

      • #2255030 Reply
        cmptrgy
        AskWoody Plus

        Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)
        Also have MalwareBytes Premium Version 4.0.4

        Carl I don’t know if both are real-time though.

        Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)
        — ussrankin, does this run real-time or on demand when you run it yourself whenever you want?

        Also have MalwareBytes Premium Version 4.0.4
        — This is real-time.

        For example, I use Windows Defender as my real-time AV
        — I also use Malwarebytes Free on demand and I run it only once a month.

        HP EliteBook 8540w laptop Windows 10 Pro (x64)

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