• Lost Windows 11 upgrade to PRO due to hardware failure.

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    In April I upgraded my 2022 Lenovo to Windows 11 Pro. In May my hardware failed completely with a screen saying “Your Computer needs repair”. I had to ship it out to Lenovo’s repair facility in Texas. They replaced the Motherboard, the keyboard and shipped it back working fine. I discovered yesterday that they shipped it back with Windows 11 Home. I spent several hours on a Microsoft chat trying to resolve this and kept being told to use my Microsoft Logon and go to the Microsoft Store to get it back. Of course the store wants $99.00. The support person said that I must have used another Microsoft Logon to purchase the upgrade, which I did not. My take on it is that Lenovo replaced Windows 11 with a new copy of Home and it has a different key than the version I upgraded with. The support person could not understand this and kept sending me back to the store with the same results. I finally had to end the chat. Has anyone had this type of problem where a manufacturer repaired a machine and installed the version of Windows it originally came with losing the Pro upgrade? I’m an 83 year old non IT person and need some suggestions how I can rectify this with Microsoft. Since Lenovo couldn’t see the Pro version on my machine they went with the Home version, Thanks for any suggestions you have.

    [Moderator edit] removed email address. Please don’t post email addresses.

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    Reply To: Lost Windows 11 upgrade to PRO due to hardware failure.

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