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  • Medical ID on iPhone… WTH Apple?

    Home Forums AskWoody support Non-Windows operating systems iOS Medical ID on iPhone… WTH Apple?

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      • #2346077
        Rick Corbett
        AskWoody_MVP

        I’ve waited until I calmed down…

        So, I had a funny turn a fortnight ago and ended up being ‘blues and twos’ into hospital. (A UK term for 999 paramedic attendance and subsequent emergency ambulance… hence the ‘blue’ [strobe lights] and ‘two’ [-tone horns and sirens]) Whatever…

        I was a bit out of it at the time and when it came to listing my medication and allergies I turned to the built-in Health app on my trusty iPhone where I had all the relevant medication and allergy information recorded… as you do.

        iOS_health_app

        NADA… Just a message to set the app up.

        I tried and failed to recover the list of my medication (with dosages) and details of my very severe (party trick – ‘gimme a prawn, watch me collapse) shellfish allergy. Nope… all gone!

        What.The.Heck, Apple! This is potentially life-saving information that you just zapped and re-initialised to null, I assume during the latest update to iOS 14.4.

        So… before you have the same fun and games that I experienced… please double-check that the Health app on your iPhone has not zapped your own life-saving information due to an update!

        (Oh, and another thing… when you save a screenshot and forward it via email and it’s labelled as a .PNG file? It’s not. You need to change the file extension to .JPG.)

        Attachments:
      • #2346098
        Rick Corbett
        AskWoody_MVP

        It goes without saying that you need to fill out the Health app’s Medical ID with as much information as possible.

        However, do NOT assume that a first responder (or any other  emergency worker) knows how to use iOS to pull up your Medical ID.

        Practice until it’s second nature to unlock your device’s Home screen, press on the Emergency link (bottom left a) then, when the numeric keypad appears, press on the * Medical ID link (bottom left b).

        ios_emergency

        Hope this helps… but you never actually need it.

        Attachments:
      • #2346249
        Alex5723
        AskWoody Plus

        If you have local encrypted backup or iCloud backup you can restore your health data

        Screenshots are saved/forwarded in .png format.

        • This reply was modified 1 month, 2 weeks ago by Alex5723.
        Attachments:
        • #2346270
          Mele20
          AskWoody Lounger

          You still use iTunes? I don’t even have it installed.

          • #2346427
            Alex5723
            AskWoody Plus

            Yes, I do for local backups, video/audio copy to iPhone, world radio stations…

        • #2346389
          Rick Corbett
          AskWoody_MVP

          Screenshots are saved/forwarded in .png format.

          Sorry but that’s not my experience. I took a screenshot and emailed it to myself. My Windows PC couldn’t open it. (Admittedly PaintShop Pro 7 is now very old… but it does what I want.)

          not_a_valid_PNG_file

          So I opened the .PNG file in Notepad++… and the header seems to indicate that it’s a JPEG file in JFIF format, not PNG.

          PNG_appears_to_be_JFIF

          This bears out what I posted earlier that I just need to rename the forwarded images as JPG.

          Hope this helps…

          Attachments:
      • #2346267
        Mele20
        AskWoody Lounger

        So… before you have the same fun and games that I experienced… please double-check that the Health app on your iPhone has not zapped your own life-saving information due to an update!

        That is awful! I immediately checked my iPhone 10XR version 14.4. It’s all there …thank goodness! Thank you for making me aware that I need to check this every iOS update.

        If you figure out what caused this, please post it.

        • #2346387
          Rick Corbett
          AskWoody_MVP

          If you figure out what caused this, please post it.



          @alex5723
          nailed this one. Health data is *only* backed up/restored by iTunes if the Encrypt local backup checkbox is ticked.

          So, now I know, I *have* to enable encryption, despite being the sole user of my PC… unless I want to re-enter my health details after every update. In my opinion this is a very stupid requirement. My medication is not a state secret.

          • #2346428
            Alex5723
            AskWoody Plus

            despite being the sole user of my PC…

            Nothing to do with sole user and everything to do with privacy and keeping health data according to law.

      • #2346248
        arfurdent
        AskWoody Plus

        checked on my NHS app logins and all data is still there. Ipad is on 14.4

      • #2346394
        Mele20
        AskWoody Lounger

        @alex5723 nailed this one. Health data is *only* backed/up restored by iTunes if the Encrypt local backup checkbox is ticked.

        Ahh…another reason to not use iTunes IMO…

        I use iCloud but have had problems with it recently. Plus, icloud.com will not load in Basilisk which is kept fully up to date security wise. I liked Safari for Windows when Apple supported it. (I use Fx60.9 ESR or Brave to reach iCloud.com).

        • #2346397
          Rick Corbett
          AskWoody_MVP

          I always think of iTunes for Windows as Apple’s ongoing punishment for users not buying a Mac*something. iTunes has always worked well and as expected on my MacBook. 🙂

           

          2 users thanked author for this post.
      • #2346429
        Alex5723
        AskWoody Plus

        iTunes has always worked well and as expected on my MacBook.

        iTunes has always worked well as expected on my Windows PCs.

      • #2346432
        Alex5723
        AskWoody Plus

        Sorry but that’s not my experience.

        The attached WatchOS update .png screenshot has been mailed from the iPhone using Gmail
        and posted here unaltered.
        I don’t know which mail service you use that “cripple” iPhone screenshots .png file type.

        • #2346438
          Alex5723
          AskWoody Plus

          ps. I use Accessibility > Touch > Back Tap > double tap to take screenshots.

          • This reply was modified 1 month, 2 weeks ago by Alex5723.
      • #2346442
        Mele20
        AskWoody Lounger

        The attached WatchOS update .png screenshot has been mailed

        What screenshot? I don’t see any.

      • #2346443
        ScotchJohn
        AskWoody Plus

        Thanks, Rick, your posting this here encouraged me to include my aspirin allergy on Apple Health.

        Glad to hear you are OK, keep well.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

      • #2346467
        Alex5723
        AskWoody Plus

        The attached WatchOS update .png screenshot has been mailed

        What screenshot? I don’t see any.

        #post-2346249

        • This reply was modified 1 month, 2 weeks ago by Alex5723.
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