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  • Microsoft 365 Home: Update Hangs

    Posted on petesmst Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Office 365 and Click-to-Run Microsoft 365 Home: Update Hangs

    Topic Resolution: Resolved
    Viewing 6 reply threads
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      • #2263032 Reply
        petesmst
        AskWoody Plus

        I am using Microsoft 365 Home (Current Version: 2004 – Build 12730.20250 Click-to-Run)  on a Windows 10 (64-bit) Version 1909 (OS Build 18363.836)  Desktop PC.

        When attempting to “Update Now”, the download of updates starts and then stops after around 3-4 minutes.  Nothing further happens, even if left running overnight.

        Rebooting the system and then going to Office Account reveals a yellowed menu stating “Updates are available to download”.  Clicking on the menu results in the same response as before:   Downloading commences and then simply stops.

        I have tried a “simple repair” of Office.  No change.

        When I attempt an online repair of Office, downloading of Office files commences and then hangs in the same way that the update does …with one major difference:  Office is then corrupt and none of its components will run.  I have to use a full System Recovery to get back to normal.

        I have gone through the above processes three times over the last 3 days, with the same result each time.

        A second very similar desktop PC with “Updates are automatically downloaded and installed” selected has clearly attempted to download the latest update but has been “frozen” with the same yellow menu described above (“Updates are available to download”).

        Anyone else experience this issue; or have any solutions?  Or should I just wait for the next round of updates to be released?

         

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; MSI X570-A PRO Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; 512GB SAMSUNG 850 PRO SSD; Seagate 2TB Barracuda SATA6G HDD; Nvidia GeForce TX 2060 Super Ventus Graphics Card (SLI); Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2020 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

        • This topic was modified 1 month, 3 weeks ago by petesmst. Reason: Corrected a typo
        1 user thanked author for this post.
      • #2263047 Reply
        anonymous
        Guest

        I have Microsoft Office Home & Student 2019 16.0.12730.20250 on a Windows 10 Pro Version 1909 Build 18363.836 desktop PC.
        I tried to update Office yesterday and had similar issues.
        The update process seemed to generate some initial network activity but then it just sat there.

        I tried leaving it for many hours and eventually got this error:
        Something went wrong.
        We’re sorry, we ran into a problem while downloading updates for Office.
        Please check your network connection and try again later.
        Error code 30088-28 (1392).

        I planned to try again in a few days time and if it still didn’t work then do some online searches.

        AP

        1 user thanked author for this post.
      • #2263143 Reply
        Brocktoon
        AskWoody Lounger

        Same exact issue that I’ve been dealing with for the past few hours this afternoon.  It must be affecting the click-to run stuff.  I’m also running Office 2019 Home&Student 16.0.12730.20250.  I even tried updating the latest Win10 May cumulative update, so I’m now running 1909 18363.836 … the Office update was hanging before, so it’s not the Win 10 update causing it.

        With my issue, the downloading update window didn’t go away after 20 minutes.  If I reboot my system it looks like my computer keeps trying to download ~ 50MB of something at startup.  It kept doing this until I went into ‘Program and Features’ under control panel.  If I click to uninstall or change Office, it will hang for a few seconds.  I then cancel out the the ‘change’ or ‘uninstall’ box and that stops the 50MB download cycle at restart.

        Afterwards if I go back to the yellow ‘Updates are available to download’, the cycle will start all over again!  Based on this thread, I’m not going to try a simple or online repair as I don’t want to corrupt my programs.

        This is with my new Dell 8930 desktop.  I just check with relatives who have a new Dell laptop with Win10 1909 and Office Home&Student 2019.  I can confirm they are seeing the same issue.

        Just on this thread I think that’s 5 systems seeing the same issue with no one having success.  I’m surprised there hasn’t been more info on this?  MS’ website is showing version 12730.20270 was released on May 12th.  That must be what is trying to download.

        If anyone has a solution please report back.  I feel like this has to be more widespread?  For now I’ll just leave the yellow ‘Updates are Available’ just sitting there.

      • #2263161 Reply
        anonymous
        Guest

        Just in case the problem is geographic I will add that I am based in the UK.

        Other people seem to have reported recent issues with Office updates:https://mobile.twitter.com/bjbmgrnr/status/1261702559196160001

        https://www.reddit.com/r/Office365/comments/gki9vd/office_365_wont_install/
        includes the comment:
        “I wonder if this is related to the issue I’m having trying to update Office.
        It’s been stuck on “Downloading Office updates….” for 45 minutes now. Usually it doesn’t take longer than a minute or two.”

        AP

      • #2263217 Reply
        b
        AskWoody Plus

        May be solved now:

        One anonymous post points to this Reddit Office 365 thread from hadesscion

        The last comment there now, from msft_brad within the last hour, says:
        “Looks like there may have been a publishing issue with the 64-bit version of Office 365. Should be resolved now. Have a try again now, should be good to go.”

        1 user thanked author for this post.
      • #2263229 Reply
        Emkay1001
        AskWoody Plus

        I’ve had the same issue yesterday (using Office Deployment Toolkit, Online Repair option and regular Office 365 update button; changing Internet Service Provider from broadband to mobile). Office logs from temporary folder once said:

        05/16/2020 09:11:29.315 SETUP (0x29a0) 0x1e90 Click-To-Run Non Task Error bg869 Unexpected DownloadOffice::DownloadPackages {“MachineId”: “5130d70e037488468d548d9387a2918b”, “SessionID”: “502e680a-7e53-416c-83bf-462107d62080”, “GeoID”: 191, “Ver”: “16.0.12730.20270”, “C2RClientVer”: “16.0.12730.20256”, “ErrorCode”: 101, “ErrorType”: “”, “AppVErrorSource”: “”, “ErrorMessage”: “”, “ErrorDetails”: “”, “ContextData”: “Failed on hashcheck of http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/Office/Data/16.0.12730.20270/stream.x64.x-none.dat“}

        Sure enough stream.x64.x-none.dat was downloaded to a proper folder but the install did not work. When I used Office Deployment Toolkit to install 16.0.12730.20250 – it downloaded and installed just fine.

        After 1,5 hours (which was about 1:30 AM GMT-7) 16.0.12730.20270 update had finally started to work.

        I am running Windows 10 1909 with May 2020 updates.

      • #2263238 Reply
        petesmst
        AskWoody Plus

        @Brockton

        @b   https://www.askwoody.com/forums/topic/microsoft-365-home-update-hangs/#post-2263217

         

        Yes!  The issue has been corrected.  I was able to click on “Updates are available to download” and all went as expected.

        SOLVED!

         

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; MSI X570-A PRO Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; 512GB SAMSUNG 850 PRO SSD; Seagate 2TB Barracuda SATA6G HDD; Nvidia GeForce TX 2060 Super Ventus Graphics Card (SLI); Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2020 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

        • This reply was modified 1 month, 3 weeks ago by petesmst. Reason: Corrected a typo
        • This reply was modified 1 month, 3 weeks ago by petesmst.
        1 user thanked author for this post.
        b
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