Microsoft 365 trial offer blocks access to Windows 10 desktops

Topic

New Reply

https://www.bleepingcomputer.com/news/microsoft/microsoft-365-trial-offer-blocks-access-to-windows-10-desktops/

Windows 10 users are reportedly being blocked from accessing their desktops by full-screen trial offers for the Microsoft 365 productivity suite (formerly Office 365).

These offers (titled “Access granted: We’re giving you a free trial of Microsoft 365 Family”) are being pushed via full-screen notifications that give the users no choice but to enter their payment information to activate the trial.

They are displayed during the Windows Out of Box Experience (OOBE) before loading the Windows desktop.

The only options available to those seeing these full-screen promos are to “Try for free” and “No, thanks.”

After clicking “No, thanks,” the user gets sent to a “Confirm your payment option” screen where the only option left is to “Start trial, buy later.”..

Similarly, clicking the “No, thanks” button would take them to a new screen where they’re asked to enter their payment information and only given the option to “Buy now.”..

https://www.reddit.com/r/Windows10/comments/10r6i6g/windows_10_preventing_me_from_booting_into/

Reply | Quote

Replies

As others have said in that reddit thread, I think that’s an OEM bug not a Microsoft bug.

Susan Bradley Patch Lady

1 user thanked author for this post.

Alex5723

Reply | Quote

Susan Bradley wrote:

As others have said in that reddit thread, I think that’s an OEM bug not a Microsoft bug.

Not sure.

“I installed Windows twice this week. Was not on Tuesday and came up on Wednesday. Same stick same machine.”

Reply | Quote

For “No, thanks” just click “Yes, please” 🙄🤦🏻‍♂️:

A Microsoft source, who wished to remain anonymous, confirmed that this move isn’t intentional and is a bug. The company accidentally switched over the strings for “No, thanks” with “Try for free”. In other words, the try it button is actually “No, thanks”, and “No, thanks” is a sign-up button.

“The buttons are simply flipped due to a bug,” a source confirmed. You can go back to the previous screen and skip the offer by selecting the other button.

Windows 10 installation bug accidentally forces users to buy Microsoft 365

Windows 11 Pro version 22H2 build 22621.1485 + Microsoft 365 + Edge

1 user thanked author for this post.

Alex5723

Reply | Quote

Never attribute to malice what is actually incompetence.

Or rather, moving job roles around/outstourcing/firing people often leads to unintended consequences.  The lost of institutional knowledge in large corporations is huge (IMHO)

Susan Bradley Patch Lady

1 user thanked author for this post.

geekdom

Reply | Quote

“Microsoft has yet to acknowledge the problem, but we expect it to be fixed in a future cumulative update.”

The ad should be removed not “fixed”

Reply | Quote

b wrote:

A Microsoft source, who wished to remain anonymous, confirmed that this move isn’t intentional and is a bug.

I thought that the full screen ad was a bug.

I am sure is has been done intently just like the ‘X’ on Windows 10 from Windows 7 upgrade.

Reply | Quote

It happened to me 3 days ago right after booting up. I could go no further so I ended up pressing the power button to shut the computer down. When I booted up again, the screen was gone but it just sucks that I had to do a hard shutdown to get rid of it.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

Reply | Quote