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  • Microsoft Closes Retail Stores

    Posted on digitalmediaphile Comment on the AskWoody Lounge

    Home Forums AskWoody blog Microsoft Closes Retail Stores

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      • #2275474 Reply
        digitalmediaphile
        AskWoody_MVP

        Microsoft has announced it is closing almost all of its retail Stores (and the few that won’t close won’t be selling products and will be turned into
        [See the full post at: Microsoft Closes Retail Stores]

        1 user thanked author for this post.
      • #2275485 Reply
        Alex5723
        AskWoody Plus

        Microsoft tried to copycat Apple and failed for 11 years.
        While Apple stores where always full with people, Microsoft stores, which opened in the same moll, street.. were always empty.

        3 users thanked author for this post.
      • #2275489 Reply
        woody
        Da Boss
        • #2275513 Reply
          anonymous
          Guest

          All AI and Cloud coupled with the secular deprecation of Windows OS.

          1 user thanked author for this post.
      • #2275524 Reply
        Elly
        AskWoody MVP

        AskWoody_MVP Rick Corbett was the first to post about this on AskWoody, with a link to Mary Jo Foley’s article in ZDNet. His topic has a link to this thread.

        Losing access to physical stores can definitely impact any user of a particular brand of hardware. Living in a place where there has never been ready access to Microsoft or Apple stores, I can vouch for how much easier it was to get my iTouch fixed by walking it into the store, when visiting my brother. There are plenty of Surface users that have had a similar quick and satisfied fix by visiting a physical store.

        Non-techy Win 10 Pro and Linux Mint experimenter

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      • #2275603 Reply
        anonymous
        Guest

        It just shows that there are some things that will always be done better in person rather than digitally.

        1 user thanked author for this post.
      • #2275640 Reply
        OscarCP
        AskWoody Plus

        Woody asks: “Is this a reaction to Apple’s positively killer Mac announcements earlier this week?

        Maybe, but it seems to me, at least, a bit more likely that MS, same as other large companies with global market reach and, consequently, employing many people working in sales and marketing plus their office support staff, are downsizing their public-facing operations, because of the immediate and likely enduring consequences of the present pandemic emergency and consequent economic recession: few people showing up at brick-and-mortar shops and few buying anything there or even online from these companies, while the shop’s rent still has to be paid along with taxes, insurance, maintenance, wages… So: shop closures and personnel retrenchments ranging from unpaid furloughs to outright firings. And, as Alex5723 has pointed out here, MS stores were never exactly mobbed. I can’t vouch for this myself, but it seems a likely thing, because I never went to any of these stores or even knew they existed. And I live in the metropolitan area of a major US city and have been using Windows for more than twenty years.

        Windows 7 Professional, SP1, x64 Group W (ex B) & macOS + Linux (Mint)

      • #2275661 Reply
        TechTango
        AskWoody Plus

        I’ve been running a Microsoft OS on a plethora of compatible hardware for 30 years + and I never bought my hardware or software from a physical retail store except once and it was a bad experience.  Microsoft’s closing of all retail stores is a non-event for me.  I don’t think I’m alone.

        • #2275682 Reply
          Ascaris
          AskWoody_MVP

          I’ve never even seen a Microsoft store.  I have no idea where the nearest one is.

          Group "L" (KDE Neon User Edition 5.19.2).

          2 users thanked author for this post.
          • #2275740 Reply
            Cybertooth
            AskWoody Plus

            A mall near us has (had?) both a Microsoft store and an Apple store. Reports upthread about the relative popularity of each company’s store are accurate in this case: whereas the Apple store would always be full of people, the Microsoft store a few doors away would be virtually deserted.

            I have no reason to enter an Apple store, but out of curiosity one time I decided to go into the Microsoft store. Everything they had on display involved either Windows 10, Surface devices, or software tied to the cloud. Realizing that there was literally nothing in the store that I had any interest in, I walked out and never went back.

             

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            • #2275754 Reply
              anonymous
              Guest

              Cybertooth wrote:
              Everything they had on display involved either Windows 10, Surface devices, or software tied to the cloud. Realizing that there was literally nothing in the store that I had any interest in, I walked out and never went back.

              Seriously? No Xbox or gaming displays? At a retail store? Really?!?
              Doesn’t make any sense, but if true would certainly help explain the retail failure.

              • #2275775 Reply
                Charlie
                AskWoody Plus

                Since retail places like Best Buy and Target sell Xbox, and probably for less money, it probably wasn’t worth it to MS and their extreme profit expectations.

                Win 7, Sandy Bridge 3.3GHz, Linux Mint 19.1, Klaatu barada nikto

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              • #2275776 Reply
                Cybertooth
                AskWoody Plus

                Seriously? No Xbox or gaming displays? At a retail store? Really?!?

                Honestly, now that you say that, I can’t remember one way or the other. It would make sense for Xbox-related stuff to be for sale at the MS store. But I’m guessing that my level of interest in Xbox is so low that it didn’t register. Maybe it was there and my eyes scanned right past it as something of no personal importance.  🙂

                There were probably also other PC hardware accessories (mice, keyboards, etc.). But the bottom line is that there wasn’t anything in the MS store to hold my attention.

                 

                1 user thanked author for this post.
      • #2275781 Reply
        OscarCP
        AskWoody Plus

        I have used a Windows PC (three successive generations of them, actually) for more than twenty years, and Macs, on and off, for even longer. Yet I never went into an MS store — or even knew they existed, until I chanced upon this thread here — and only once in my life I walked into an Apple store, and that was years ago, to ask a bewildered attendant if it was true that the then new OS X (later renamed macOS) was actually a variant of UNIX,  a system I was familiar with.

        Windows 7 Professional, SP1, x64 Group W (ex B) & macOS + Linux (Mint)

        2 users thanked author for this post.
      • #2276287 Reply
        rc primak
        AskWoody_MVP

        Well, there’s always Best buy or the Micro Center. They sell and offer tech support for Microsoft products. But they may not be able to totally fill the gap left by closing the Microsoft retail stores. I don’t know about the relative pricing of service or the quality of service. But I doubt an on-site exchange or replacement of a battery or a whole device would be likely at stores without the official Microsoft brand attached to them.

        -- rc primak

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