Microsoft Ofiice 2016 ‘Repair’ has made all my Office apps disappear

[Gordski]

Hi,

I’m running Windows 7 Pro 32 bit.
My Office 2016 Outlook was acting up and kept failing on Send/Receive.
I tried all the usual stuff and nothing worked, so went to Programs and Features in Control Panel right clicked on Microsoft Office 2016 Pro Plus and selected ‘Repair’.

The process started and got to 80% completion and stopped with an error code 30102-13 (1603), so I clicked on retry and got another error code 30015-13 (255) plus a message ‘If another install is running wait for it to finish and try later’. On the third retry same problem new error code 0-2031 (17002) and same message.

I tried using the Office product installation DVD but that failed at 94% completion with error code 30102-11 (1603).
Office 2016 still shows in the Programs and Features list. If I uninstall Office and use the Office Scrub app/tool and then reinstall office from the product DVD will it wipe out all my Outlook email addresses, emails, email settings and .PST files etc?
I have 12 email addresses and the .PST file is 4.2GB so there a lot of work and personal stuff that I can’t afford to lose.

The Office apps Word, Powerpoint, etc) no longer show in the Start Menu and Word docs no longer have their familiar Word logo.

Are there any Office ‘wizards’ out there that can recommend a safe solution to restoring Office without losing the files and folders and all the associated email settings in Outlook?

Thanking you in anticipation.

From a deperate Brit,
Gordon (UK)

 

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[cyberSAR]

Not a wizard, but I would backup your pst(s) – in a couple locations for good measure. Consider a drive image prior to your repair also.

Export the following registry key. It should backup all your outlook settings and accounts, BUT NOT passwords.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles

If you don’t know all your passwords prior to doing anything run mailpassview and save the file with your settings and passwords. https://www.nirsoft.net/utils/mailpv.html

Also backup your signatures and stuff in Users\YOURUSERACCT\AppData\Roaming\Microsoft

Clean it up reboot a few times and hopefully after reinstall all is good. Good luck!

• This reply was modified 1 month ago by cyberSAR.

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[Paul T]

From this thread: https://community.spiceworks.com/topic/1974399-office-2016-uninstalled-by-repair-procedure

This happened to me twice. I simply ran the Office 2016 install and everything was as it was.

cheers, Paul

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[ScotchJohn]

Gordski wrote:

My Office 2016 Outlook was acting up and kept failing on Send/Receive. I tried all the usual stuff and nothing worked, so went to Programs and Features in Control Panel right clicked on Microsoft Office 2016 Pro Plus and selected ‘Repair’.

Gordon – I am sorry this may not be what you want to read.  Running Office 2010, I was in the position that you describe, thought that problem was in my Outlook.PST file, which contains a decade of my life.  I take daily backups of Outlook.PST, but could not find any of the daily files that would work.

Eventually discovered that I could open the PST in a different installation of Office, and it had to be my installation that was corrupted.  A repair did not repair to the point where I could send and receive, so I could see little alternative to a clean re-install.  It was a pain to re-install all my mail accounts, but it feels better to have done it all.

Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

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[Gordski]

CyberSAR, PaulT, ScotchJohn.

Thank you all for your input, suggestions and recommendations on possible ways to fix things a little bit of each of your suggestions got me back in the frame, so many thanks for that and taking the time to offer assistance.

Following the helpful reponses from the three fellow Loungers . . . . . . . . . .

A new day and newly refreshed brain engaged I remotivated myself get on and to tackle the issue, the thought of having to do a clean-install of Microsoft Office 2016 and having to reinstall all the email accounts, settings etc. was my worst fear.

Although late in the scheme of things, I tracked the problem down to two Outlook Yahoo mail account settings that for some unknown reason had incorrect login passwords causing the send /receive function to fail without any warning or reason for the failure other than the standard Outlook Send/Receive error, ‘send failed, mail system server rejected your log-in’ or words to that effect.
Prior to finding the cause of the problem I used the Office offline repair feature. This  compounded problem and made things worse and now none of the Office modules worked properly and wouldn’t load things like template files etc at programme start-up, the whole system slowed down to snail pace, the ‘touchpad’ mouse was misbehavingand other wierd stuff.
The Online Office Repair feature didn’t work either.
Next I moved on to reinstall Office, and that failed.
Ran the Microsoft Office Cleanup/Scrubber app and attempted another reinstall and setup of Office from the product DVD, the install failed.
Copied the Outlook folder containing the PST file and other stuff and the Documents folder just in case, hoping they would be intact and useable.

The main issue here was not to do anything that would cause me to lose the last 3-4 days of work documents and emails.

As a warning to others I would suggest never ever to try using the option to repair Microsoft Office either local or on-line (well not in the way I did) as should it fail it will ‘bork’ your whole Office System and leave it in an unuseable state.

Next:  I pull out the last system backup (full system cloned to a hard drive)  install it in the ThinkPad, transfer the backed-up recently created Word docs to the back-up system / now primary sytem. Then start Outlook, swap over the Outlook folder with all the PST stuff,etc, restart Outlook which downloads any missing received mail but (obviously) non of the recently sent mail. So, reinstate the two correct Yaho Mail account log-in passwords and we are finally back in business. After a satisfactory test run, do a full backup the system to the other drive (SSD) which had the failed Office system and put that drive into service.

I have to say that in the final analysis the initial problem (two incorrect Yahoo mail passwords in the Otlook email account settings) would have been an easy fix had I have spotted that earlier.
What followed compounded the problem: using the Office repair tool(s), using the Office Cleanup Scrub Tool and attempting a repair/reinstall from the Office DVD.

All is now good, I think, and it is a shame that in these ‘unprecidented times’ I couldn’t even go out for a beer to clebrate my success.

Once again, thank you to all for your empathy and recommendations on a fix.

Best regards,
Gordon.

 

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Paul T

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