• Microsoft: Outlook closes shortly after it is opened

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    #2469656

    https://support.microsoft.com/en-us/topic/outlook-closes-shortly-after-it-is-opened-2d32d880-70a0-4ee0-b1e9-9e920721abdd

    Last Updated: August 11, 2022

    ISSUE

    When you start Outlook Desktop, it gets past loading profile and processing, briefly opens, and then stops responding.

    You can confirm if this is the issue when Outlook stops by looking at the Windows Event Viewer Application Log for Event 1000 or Event 1001, and the following event details:

    Faulting application name: OUTLOOK.EXE, version: 16.0.15427.20194, time stamp: 0x62e9be45

    Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x62e4fd3c

    Exception code: 0x01483052

    Fault offset: 0x000000000024074d

    Faulting process id: 0x1328

    Faulting application start time: 0x01d8acfa5984509d

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll

    This issue occurs when the EmailAddress string data value under the Office identity is blank.

    Registry path: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities

    Outlook closes: ..

    STATUS: WORKAROUND

    The Outlook team is investigating this issue. We will update this topic when we know a fix will be available.

    We do not know why the EmailAddress key is not being set properly. It’s best if this key is set by the Office application, so it is preferred to use the most supported options first.

    To work around the issue, try the following suggestions: ..

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    • #2469667

      I’m having the problem with Outlook that I can open older e-mails, but NOT those received after 10:00 PM yesterday (8/11/2022 Central time). When I click on the e-mail to open it, it goes to a blank page. I have no idea what to do about this.

      Running Win 7 Home Premium SP1, updated by 0patch.

      Dave

      • #2469825

        This may be due to your ISP?  Have you tried closing it and reopening it?  Where is your email hosted at?

        Susan Bradley Patch Lady

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