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  • Microsoft refuses to clarify policy on replacement Surface Pro 4’s

    Posted on digitalmediaphile Comment on the AskWoody Lounge

    Home Forums AskWoody blog Microsoft refuses to clarify policy on replacement Surface Pro 4’s

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    This topic contains 8 replies, has 6 voices, and was last updated by  warrenrumak 1 month, 2 weeks ago.

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    • #2015547 Reply

      digitalmediaphile
      AskWoody_MVP

      Microsoft’s uneven and unpredictable policy for replacing Surface Pro 4 tablets with hardware failures has created ill will and angry customers. There
      [See the full post at: Microsoft refuses to clarify policy on replacement Surface Pro 4’s]

      2 users thanked author for this post.
    • #2015613 Reply

      GreatAndPowerfulTech
      AskWoody Plus

      In my case, Microsoft has created a permanent non-Surface customer. If their service was excellent and the products easy to repair, I’d highly recommend Surface devices to our customers. Instead, I steer business customers that require a light thin Windows laptop to other companies with products that meet their needs and receive as high of an iFixit repair-ability rating as possible. Destroying a machine to service it is never a plus. Surface devices, except for the Ryzen powered laptop, are all terrible devices in that regard.

      Apparently, MS is happy with the niche they have with the Surface products.

      GreatAndPowerfulTech

      • #2015651 Reply

        OscarCP
        AskWoody Plus

        GAPT: If I might make a suggestion: Perhaps you and others like you, with ample experience on this matter, because of your occupation taking care for others of numerous devices, could start somewhere, as a service to others, a new thread where: (a) there are links to sites with sound information on the reparability of laptops and (b) you yourselves could recommend certain laptops primarily from this point of view, along with your reasons for doing so.

        Windows 7 Professional, SP1, x64 Group B & macOS + Linux (Mint) => Win7 Group W + Mac&Lx

      • #2015837 Reply

        b
        AskWoody Plus

        Instead, I steer business customers that require a light thin Windows laptop to other companies with products that meet their needs and receive as high of an iFixit repair-ability rating as possible. Destroying a machine to service it is never a plus. Surface devices, except for the Ryzen powered laptop, are all terrible devices in that regard.

        Surface Pro X recently scored a more reasonable 6/10 repairability with iFixit:

        https://www.ifixit.com/Teardown/Microsoft+Surface+Pro+X+Teardown/127703

        Microsoft Edge, Win 10 Pro 1909: Group ASAP (pioneer)

        • #2016072 Reply

          warrenrumak
          AskWoody Plus

          Surface Pro X may still be improved in overall repairability compared to earlier Surface models, but the batteries are still glued in and very difficult to replace.

          Which, in turn, leaves purchasers with the same dilemma that SP4 owners have today:  Will Microsoft support these devices in 3 years if something goes wrong with the battery?

           

          • #2016078 Reply

            b
            AskWoody Plus

            What’s support from other manufacturers like without a warranty after three years?

            Microsoft Edge, Win 10 Pro 1909: Group ASAP (pioneer)

            • #2016339 Reply

              warrenrumak
              AskWoody Plus

              See, that’s the thing.  You can usually buy batteries for business/workstation laptops from the manufacturers for several years after the device was released.  I just checked Dell’s web site for a quick example…. replacement battery for a Latitude E6540 (a 4th-gen Core i7 system released in 2013) costs about $100.

              The non-serviceable battery on the Surface line is a bit of an outlier in this space.

               

    • #2015827 Reply

      b
      AskWoody Plus

      – and what would the satisfaction percentage be today? If customers posting in the SP4 Microsoft Answers Community Forum were polled..

      Is that the best place to find satisfied customers?

      Microsoft Edge, Win 10 Pro 1909: Group ASAP (pioneer)

      • #2016000 Reply

        ScotchJohn
        AskWoody Plus

        Sadly, it’s probably the best place to find DISsatisfied customers!

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

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