• Microsoft : Saving or copying files might intermittently fail

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    • This topic has 5 replies, 3 voices, and was last updated 4 months ago.

    Last updated: 2023-05-24, 11:05 PT
    Opened: 2023-05-24, 10:32 PT


    You might have intermittent issues saving, or copying, or attaching files using 32-bit apps which are large address aware and using the CopyFile API. Windows devices are more likely to be affected by this issue when using some commercial/enterprise security software which uses extended file attributes. We are not receiving reports that copying files using File Explorer is affected, but CopyFile API used within apps might be affected. Microsoft Office apps such as Microsoft Word or Microsoft Excel are only affected when using 32-bit versions and you might receive the error, “Document not saved.” This issue is unlikely to be experienced by consumers using Windows devices in their home or on non-managed comercial device. Note: Apps are not affected by this issue if they are 64-bit or 32-bit and NOT large address aware.

    Workaround: To mitigate the issue, you can attempt to save or copy again. Since the issue is intermittent, it is likely to succeed on a subsequent try.

    Next steps: We are working on a resolution and will provide an update in an upcoming release…

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