News, tips, advice, support for Windows, Office, PCs & more
Home icon Home icon Home icon Email icon RSS icon

We're community supported and proud of it!

  • Microsoft Services Agreement update – legit or not?

    Home Forums Code Red – Security/Privacy advisories Microsoft Services Agreement update – legit or not?

    Viewing 2 reply threads
    • Author
      • #2358910
        AskWoody Plus

        Yesterday I received an email from Microsoft (purportedly).  It is from and states that the Services Agreement is being updated, with links to click to read the Agreement and FAQ page.  When I search online for the MSA – it shows the last update was 10/2020.  his update will take place on 6/15/2021.

        I checked the links on Virustotal and it came up with 2 malicious hits – but sometimes it produces false positives.  I don’t know why it’s showing that for these links – it’s an outlook safelink, super long (I didn’t want to post it here, but I could).

        I don’t like to click on links in emails – too risky!  Is this legitimate? I can wait until 6/15, I am not going to discontinue using the product, so if I wait, I can check again by searching online & see if the page that was updated in 10/2020 is updated for 6/2021.  Just wanted to check here.

      • #2358912
        AskWoody MVP

        Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

        1 user thanked author for this post.
        • #2362518

          Then where is the green shield in the senders name. I got the same email message and there is no green shield at the end of the senders name.

          • #2362570
            AskWoody MVP

            The absence of a trusted sender green shield (which only applies if you use an or account) does not prove that an email is illegitimate.

            If the sender is and the links are at then the email is genuine.

            If you don’t trust the email, just delete it. The changes and links are in this thread, and Microsoft has fulfilled its obligation by informing you of the changes before they apply from next month.

            Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

      • #2358924
        AskWoody MVP

        The upcoming changes (linked from the FAQ page) seem minor and mostly clarifications:

        Summary of Changes to the Microsoft Services Agreement

        We have provided a summary of the most notable changes to the Microsoft Services Agreement. To see all of the changes, please read the full Microsoft Services Agreement here.

        1. In the header, we’ve updated the publication date to April 1, 2021 and the effective date to June 15, 2021.

        2. In the Closing Your Account section, we’ve clarified that when you ask us to close your Microsoft account, you can choose to put it in a suspended state for either 30 or 60 days just in case you change your mind. After that 30- or 60-day period, your Microsoft account will be closed. Logging back in during the suspension period will reactivate your Microsoft account.

        3. In the Payment Terms section, we’ve clarified our cancellation policies if you initiate a chargeback or reversal with your bank for your payment of Services.

        4. In the Xbox section, we’ve added references to specific subscriptions and services, included ambassadors in the Game Managers section, and clarified ways to purchase virtual, game currency. We’ve also removed the sections for Arena and Mixer because we no longer offer those services.

        5. In the Skype and GroupMe section, we’ve included Microsoft Teams. We’ve also clarified that Microsoft is not required to offer access to Emergency Services for Skype, Microsoft Teams, and GroupMe. We’ve also clarified your responsibilities around traditional mobile or fixed line telephone services. Microsoft Teams also may be subject to international message fees. We added a link to information about using a Skype Number, and clarified that you may be entitled, under applicable law, to a refund, upon request, of any pre-paid subscription balance in the event you switch your Skype Number to another provider. We also removed the Government Users and the Send and receive money sections because we no longer support these options.

        6. In the Outlook and Office Services sections, we’ve removed the section to clarify that an email address or username is not recycled into our system or assigned to another user. We’ve also included reference to the use of Bing Maps for Outlook.

        7. In the Microsoft Rewards section, we’ve clarified ways to use your Rewards points for donating to non-profit organizations.

        8. In the Notices section, we’ve clarified that financial information provided through the Services is for your personal, noncommercial use only, and that other uses require a separate agreement with our third-party licensors.

        9. Throughout the Terms, we’ve made changes to improve clarity and to address grammar, typos, update naming and hyperlinks, and other similar issues.

        Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

        1 user thanked author for this post.
    Viewing 2 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, no politics or religion.

    Reply To: Microsoft Services Agreement update – legit or not?

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.