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  • New pc Outlook 2016 contacts missing

    Home Forums AskWoody support Microsoft Office by version Office 2016 for PC New pc Outlook 2016 contacts missing

    This topic contains 2 replies, has 3 voices, and was last updated by  joep517 3 weeks, 6 days ago.

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    • #2006607 Reply

      MauryS
      AskWoody Lounger

      The old pc was Win10 with Office 2016. When the new pc was installed I copied the PST-file to the same location on the new pc. All of the e-mails are there, but the contacts are gone. If the contacts are also stored in the PST, why do I not see them? Do I need to copy another file to the new pc? The address book can be seen, it is just empty. A small detail which may be of importance is that the new Win10 has not yet been activated.

    • #2006674 Reply

      mn–
      AskWoody Lounger

      Well, Outlook has multiple possible locations to store an address book so the another file is not impossible.

      Also if you’d set a non-default address book folder in a .pst, the data may be there but not automatically used.

      But, then there’s the address autocomplete cache that some people mistake for a contacts list… which it isn’t, and is stored differently. Also a bother to move if it isn’t a .nk2 file.

      See https://support.office.com/en-us/article/import-or-copy-the-auto-complete-list-to-another-computer-83558574-20dc-4c94-a531-25a42ec8e8f0 for that case.

      Windows activation is not likely to be relevant.

    • #2006702 Reply

      joep517
      AskWoody MVP

      Are you sure that Outlook is using the data file you copied? Check that by going to File | Account Settings | Account Settings and then the Data Files tab.

      --Joe

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