new to Win-10–USB hubs won't work

[DougJ]

I have retired my Win-7 machine and replaced it with a Win-10 machine I had built for me.  The OS and program files are on a NVME, my photography data are on an second NVME, all other data are on an onboard a SSD drive.  The mother board is a Gigabyte B360 HD3 ATX LGA 1151; the CPU is an Intel Core i7-8700 3.2 GHz 6-core processor; 32 Gig of Corsair Vengeance RAM.

This all works well except for a USB 3 and a USB 2 hub plugged into two of four USB ports off the motherboard–the ports themselves are working since if I plug a device into any one of the four, the device works.  When I plug a hub into a port, device manager reports an ” address not set” error.  In device manager, I’ve turned off power management for the hubs; I’ve reinstalled device drivers, and followed other suggestions available through a Google search, done power off reboots galore, all without success.

In a much earlier thread, I read that update 1703 seems to have unleashed the USB malfunction issue.  However, unless I’ve missed it, I didn’t see what either a successful workaround or a MS resolution is.  My initial install is 1903 of Win-10 now updated to 1909, still no external hubs working.

I’d welcome any and all advice as to what I might try–even if I’ve tried it before.

Thanks in advance,

Doug

[GoneToPlaid]

Are these external hubs powered hubs? If so, are they being powered via a power supply instead of being powered by the motherboard?

[DougJ]

I replied to your post yesterday, GTP, but I don’t see it here.  I don’t post here very often so I must have erred in some way.  Sorry ‘about that.

Both external hubs are powered hubs.

Both external hubs are powered by their own external power brick.

Thanks for your response and questions.

Ciao,

Doug

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