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  • No Boot, No safe Mode, No Reset, HELP!

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 No Boot, No safe Mode, No Reset, HELP!

    • This topic has 23 replies, 10 voices, and was last updated 1 month ago.
    Viewing 9 reply threads
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      • #2277921 Reply
        cccol
        AskWoody Plus

        Today I updated a video driver for my Radeon HD 5450 XFX video card.  Since the restart, I have not been able to get back in to Windows.  BSOD error  “Critical Process Died”, unable to get into safe mode, will not reinstall Windows.

        I can run Linux and see all of the files, but I need to roll back the video driver.  Any suggestions?

      • #2277940 Reply
        Kirsty
        Da Boss

        Perhaps you could give us some more details of your setup? Which Win10 OS are you using, and what was the video driver installed, and what was the previous version?

        • #2278025 Reply
          cccol
          AskWoody Plus

          Custom built setup:

          Gigabyte GA 970A-UD3P Motherboard,

          AMD FX-6350 Vishera 6-Core 3.9 GHz Socket AM3+ Processor

          32 GB DDR3 1600 Memory (4x8G – Matching)

          XFX Radeon HD 6450 Video card

          Team 480GB SSD System Drive, WD 2TB Storage drive & Seagate 1TB Backup drive

          (Found out back up has not been working for nearly a year!! My fault for not checking it.)

          Win 10 Pro 1909

          I am not sure of the video drivers.  The old driver was AMD 15.71.xxxx I think.  The new one was in AMD’s Adrenalin 20.xx Control Center package.

      • #2277943 Reply
        Paul T
        AskWoody MVP

        Why can’t you get into safe mode?

        Try powering off while Windows is loading (spinning dots) 3 times. The 4th boot should offer safe mode / recovery.

        cheers, Paul

        • #2278009 Reply
          cccol
          AskWoody Plus

          Thanks, Paul.  On the 4th boot, it goes to Automatic Repair then Diagnosing.  I click on Advanced Options-Startup Options and restart to select Safe Mode.  The computer reboots and then I get the “Critical Process Died” error and the cycle starts all over again.  Also, I have tried all of the Startup Options (1 – 9) with the same results.  If I try to repair Windows, All I get is “unable to continue”.

          I have a 480GB SSD as my system drive (18 mos old).  I am thinking that something in the boot partition is corrupted, but I am not sure as to how to go about correcting it.

          Custom built setup:

          Gigabyte GA 970A-UD3P Motherboard

          32 GB DDR3 Memory

          XFX Radeon HD 5450 Video card

          Team 480GB SSD System Drive, WD 2TB Storage drive & Seagate 1TB Backup drive

          (Found out back up has not been working for nearly a year!!  My fault for not checking it.)

          Win 10 Pro 1909

          • This reply was modified 1 month ago by cccol.
      • #2278015 Reply
        Cybertooth
        AskWoody Plus

        @cccol, maybe your PC offers an integrated video port (independently of the graphics card) that you can connect to. This would bypass the graphics card and enable you to boot into Windows. For example, the computer I’m typing this on is connected to the monitor via the HDMI port on the graphics card, but it also has an integrated VGA port. By connecting PC and monitor via the VGA, I could get into Windows if the graphics card ever acted up.

        Once in there you would still need to find a way to roll back the AMD driver, but at least you’d have Windows running again to seek a solution.

         

      • #2278019 Reply
        Alex5723
        AskWoody Plus

        but I need to roll back the video driver.

        Go to device manage – your driver – right-click – properties – roll back.

        • #2278021 Reply
          cccol
          AskWoody Plus

          Yes, that would do the trick, if I could get Windows to boot.  No Windows – no Device Manager. Thanks though!

          1 user thanked author for this post.
      • #2278026 Reply
        Microfix
        AskWoody MVP

        Do you still have the installation media of Windows 10? flash drive/DVD?
        or a Windows 10 Repair disk?
        If you do, you’ll need to adjust your bios so that the PC boots from USB or DVD first.
        Then insert USB or DVD installation media and reboot the PC.
        Once again, try again fixing from there using the interface provided.

        | Win8.1 Pro x64 | Linux Hybrids x86/x64 | Win7 Pro x86/x64 Offline |
        • #2278038 Reply
          cccol
          AskWoody Plus

          I have both a USB install drive created from MS Media Creation Tool, and a USB Recovery drive.  I also have a bootable portable hard drive with Win 10 installed on it. I get the same results from all three when trying to boot or repair windows.

          I tried to reinstall from the Install USB install drive and it goes all the way through to the pick a partition screen and then tells me I cannot install to my SSD because it has an MBR Partition table. On EFI systems Windows can only be installed to a GPT disk.

          Funny thing is, the SSD was formatted with a GPT table when I installed it.

           

          1 user thanked author for this post.
          • #2278041 Reply
            Microfix
            AskWoody MVP

            not funny, corrupt partition table?
            GPT to MBR doesn’t just happen, in any case, that would entail wiping the drive contents AFAIK. that’s very odd behaviour.

            | Win8.1 Pro x64 | Linux Hybrids x86/x64 | Win7 Pro x86/x64 Offline |
            • #2278062 Reply
              cccol
              AskWoody Plus

              I am attaching a copy of the setupact.log file from the $Sysreset folder.  This is on the system partition of my C drive (accessed in Linux).  Maybe you can tell me how to fix the errors it lists.setupact

              Attachments:
            • #2278131 Reply
              mn–
              AskWoody Lounger

              It actually IS possible to put both GPT and MBR partition tables on the same disk.

              You pretty much never want to do it, but it’s possible.

          • #2278080 Reply
            cyberSAR
            AskWoody Plus

            If you can get to command prompt in recovery console you might try MBR2GPT as a last resort. I’ve had good success using it to convert some mbr machines to uefi.

            https://www.windowscentral.com/how-convert-mbr-disk-gpt-move-bios-uefi-windows-10

          • #2278081 Reply
            Ascaris
            AskWoody_MVP

            On EFI systems Windows can only be installed to a GPT disk.

            If you do a MBR boot override when booting the media, it should be able to install to a MBR disk even if the system is UEFI.

            Group "L" (KDE Neon User Edition 5.19.4).

          • #2278085 Reply
            geekdom
            AskWoody Plus

            If you are able to boot from another drive, are you able to see the contents of the drive that won’t boot? If so, please attempt to copy all your data to another drive. In the event you have had a total failure, you might be able to recover your important files and folders to another external hard drive.

            G{ot backup} TestBeta
            offline▸ Win10Pro 1909.18363.959 x64 i3-3220 RAM8GB HDD Firefox79.0 Windows{Image/Defender/Firewall}
            online▸ Win10Pro 1909.18363.959 x64 i5-9400 RAM16GB HDD Firefox80.0b4 Windows{Image/Defender/Firewall}
      • #2278027 Reply
        Alex5723
        AskWoody Plus

        XFX Radeon HD 5450 Video card

        If you have access to another Windows 10 you can create a recovery media

        You can then use the recovery media to fix your system or use WinRE to delete the driver.

        • This reply was modified 1 month ago by Alex5723.
        • #2278079 Reply
          cccol
          AskWoody Plus

          I tried your suggestion to use DISM to remove the offending driver (from the WinRE link), however neither version of DISM (one on recovery drive, one on recovery partition of C drive) has the command Get-Drivers.  Good try!!

      • #2278114 Reply
        Paul T
        AskWoody MVP

        setupact.log file from the $Sysreset

        Your log shows a corrupt installation and from the other information you’ve provided I suspect disk corruption.

        Make a backup.
        Check the disk with the manufacturers diags.
        Re-install from scratch.

        cheers, Paul

        1 user thanked author for this post.
        • #2278414 Reply
          cccol
          AskWoody Plus

          Thanks, Paul.  I suspect you are right.  I have ordered a new SSD to replace the corrupt one. Not sure if it can be salvaged or not.

          I will update this thread when I get my ‘puter operating again!

      • #2278415 Reply
        cccol
        AskWoody Plus

        To all who answered my call for help, you are all awesome!

        I have ordered a new SSD as I am not sure that the corrupt one can be salvaged.

        I will post an update when all is fixed.

        Thanks so much!

        1 user thanked author for this post.
      • #2278451 Reply
        Paul T
        AskWoody MVP

        What do the diags show?
        I’d expect the corruption to have occured with the driver update, not be a disk problem.

        cheers, Paul

        • This reply was modified 1 month ago by Paul T.
        1 user thanked author for this post.
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